Missed Diagnosis and Lack of Compassionate Follow-Through
As a devoted pet owner who has been bringing our pets to Armstrong Pet Hospital for years, I always chose this clinic because I trusted them to provide thorough care and put our animals' health first. Unfortunately, my recent experience with our cat, Rocket, has been deeply disappointing and has shaken my confidence in their attention to detail and customer care.
About a week and a half ago, we brought our beloved cat, Rocket, in for a check-up because he was scooting on the carpet. My husband also mentioned he was limping on his right leg. The vet gave a very quick look and said he seemed fine--no further exam or concern was raised.
A few days later, the limping continued. I called to ask about pain relief, but was told he needed another in-person visit and another office fee, even though we'd just been there. I asked for a callback to discuss options. I never received one.
Then an abscess appeared on the same leg. Today's appointment confirmed Rocket needs surgery to treat it, costing nearly $1,000. When I asked if this could have been caught earlier with a more thorough exam, the vet acknowledged (indirectly) that it likely could have been.
We arrived 10 minutes late for today's appointment and waited 55 minutes before being seen for only about 5 minutes. I expressed my concern about the missed opportunity for early detection and the significant cost, and a staff member assured me a manager would review and possibly adjust the bill. When I picked Rocket up, the bill was reduced by only $56 (for the office visit), bringing the total to $900. No other adjustment was made, and there were no notes in the system about my concerns. The manager had left early and never followed up.
A $56 discount felt insulting after the missed diagnosis, the lack of follow-through, and the emotional and financial strain of an unexpected $900 surgery bill. Pet owners deserve a clinic that listens, takes responsibility when something is overlooked, and offers meaningful accountability--especially when it means our pets suffer.
I felt completely unheard and undervalued as someone who cares deeply about my cat's well-being.
If you're looking for a trustworthy vet who prioritizes compassionate, thorough care and clear communication, I recommend looking elsewhere. Your pet deserves better. read more