THIS DOG GROOMER CUT THE SKIN OFF MY YORKIES LEG!!!!
There is a HUGE GASH in my sweet little yorkie's leg that they clammed was just a "scratch" I'm so mad I'm shaking! By the way they treated my dog and how the owner totally IGNORED me while I was in her presence. The owner NEVER ONCE APOLOGIZED AND CLAIMED "THAT THIS JUST HAPPENS SOMETIMES"
Judy, the owner, answered and said have them at the Long Beach location off of Beatline Road at 9:00 in the morning.
Next morning I ask when she should be ready she said "sometime after lunch"
At 12:00 I call them to check in, at that time the women that answered said she was cutting Minnie then and they would be ready in a "little while" I ask her how long she said "2 hours" which my husband and I thought was a bit RIDICULOUS to have the dogs there for 5 hours when I the owner told me their appointment was for 9:00.
At 2:30 still no word from them, so I call them... The phone rings and rings, no one answers (Which they have caller ID I know this because the first time I called I asked if she needed my # and she said no its on caller ID) So I drive up there to get my baby.
Groomer says, "We had a little boo boo, Minnie moved while I was shaving her and I scratched her leg" I said let me see, I look and it is no "Scratch or knick" it was a GASH that was still bleeding all over!! I immediately started FUMING and was asking her how could this happen to my sweet girl she is so calm and you can do ANYTHING to her and she will just lay there. The girl apologized to me and said she put "glue" on the bleeding wound to hold it together, which didn't work. While I'm fussing at the girl the owner yells "go put some more glue on it!!"... (Judy-the owner-did not come over to me NOT ONE time to address the situation or appologize even after she heard me get upset with the girl that cut her.)
I get Minnie back and I sit down on their chair to really exam it and Minnie cried when I was looking at it, I said WHERE is the owner, at that time I did not know who the owner was bc she never came up to me after all of that. The girl was crying while I walk over behind the gate to the owner while she was still cutting a dog. I told her that this is NOT A SCRATCH and I'm bringing her to the vet to get stitches.
She said, "it probably won't need stitches, this just happens sometimes". I told her i was not paying. I UNDERSTAND accidents HAPPEN!! BUT what REALLY MAKES ME MAD is the way the OWNER COMPLETELY IGNORED MY PRESENCE AND IGNORED THE GIRL THAT WORKED FOR HER WHILE SHE WAS CRYING and DID NOT apologize ONE TIME or offer me not to pay for her botched haircut and gaping wound that occurred while in her care!!!!! Shows what kind of person she is. When I was leaving the owner smart assingly said, "have a good weekend, bye" as I slammed the door.
My dog is the sweetest calmest girl and there is NO REASON why she should have been put through that!!!!!
I went to the vet down the street from the grooming place and was going to pay $41.00 to have Minnie seen and he looked at it and said, yes it could use stitches, but the location of the cut is not good for stitches bc it will continue to split open. He did not end up charging me an office visit.
***PLEASE, PLEASE DO NOT take your pets to "SHAGGY CHIC PET GROOMING" in LONG BEACH!!!!! Avoid them at all costs!!!!
-Oh and this place does not ask for your dogs shot records either!!
*First attempt of an apology EVER! ONLY after posting my review on multiple websites and telling EVERYONE I know about this horrible place! The owner claims she was out on surgery, BUT that day she was STANDING GROOMING a dog! I was NOT asked for my shot records and this was my first visit there! I do not know her personally, true. I only know of her heartless and uncaring demeanor and "matter of fact attitude" when I seen my calm 10 yr old yorkie with a huge bleeding gash on her leg. I will NEVER let this go, I will continue to tell EVERYONE I KNOW how you treated me AND my dog!!!!!! read more