Do not go anywhere else for your dry cleaning needs. Amazing customer service and great staff and owners. They are the absolute best. Thank you for the customer service. read more

I had a custom made shirt that I needed laundered and pressed. Used their app to set up pick up and delivery. I couldn't be more pleased. They took care of my shirt for less than$3 and I added a silk tie to be cleaned for just $6. The Shaffer driver picked up my items promptly at the time specified in the app. When they were dropped off the included a very nice laundry bag for future pickups. Highly recommended! read more

Very good service and prices. Courteous and friendly. Remember your name if repeat customer. Used for pressing of household linens. Also do well with delicate garments. read more

The fine folks know there business there prices are reasonable place is very clean you want the job done right come here they get it done on time I took my jacket here and the staff was very friendly I would definitely come back when I'm in town again . read more

We were in town for a couple of months for the winter. Perchance we found this dry cleaners handy to our vacation rental. They were excellent! Both counter employees were helpful, cheerful, informative about the area and since we have now bought property in the area, will go nowhere else! read more

I love Shaffer's! The drive thru makes it super easy to drop things off and their computerized system gives me confidence my clothes will always be accounted for! All the staff is very friendly and I can usually get a pretty quick turn around. Yes, they are more expensive than other local dry cleaners. But being the health nut that I am I would rather pay a little bit more to not have harmful chemicals sprayed on my clothing! It is a small price to pay to keep myself healthy and save the environment! read more

You bring your clothes here and they don't get cleaned! Yet they still charge you. I was leaving town that day & my coat was still dirty. They refused to not charge me !! Unreal, poor service and poor cleaning !! Yes read more

I have used the same dry cleaner for the past 12 years and was thoroughly disappointed to discover they had closed when I returned from a 2 week business trip. After searching Yelp, I decided to give Shaffer a try for two reasons: They are a Green cleaner and secondly, delivery service seemed like a convenient bonus. I couldn't find pricing information on their website, but downloaded their App to setup service. The App is intuitive and scheduling a pickup was easy enough. The App includes a section for pricing information, but as others have mentioned, there are no details provided. I decided to risk it and went ahead with my order. Per instruction, I left my garments in a bag (large reusable shopping bag) outside my front door. I received notification that they were picked up as scheduled. The app provides status updates and I anxiously awaited the pricing information to be populated. I received an additional notification that my order was complete and scheduled for delivery (3 days from pickup). I was emailed a receipt and my jaw dropped...to....the...floor! Over $93 to have 8 garments cleaned, nearly 3x's more than my previous cleaner! As I looked through the invoice, I still couldn't make sense of their pricing model either...similar dresses of the same fabric with no stains were charged entirely different amounts, roughly $16 for one and $11 for the other. Again, 2 similar blazers were also charged different amounts. It's no wonder they're not upfront about including their per garment pricing in the app or their website! Despite the price shock, my garments were delivered as scheduled and included a Shaffer laundry bag for future orders. That said, they didn't return the bag they initially picked up. I received a survey request after delivery about my experience. I completed the survey sharing many of the details I have here with no follow up from the business owner or staff. Transparency in pricing for service offerings matters to me and needless to say, I miss my old cleaner immensely and I will NOT be using Shaffer again. read more

This snowbird from Chicago took three sweaters to Shaffer at Craycroft and Speedway because it was listed as "green." Well, I was green around the gills after the experience. Firstly, one has no idea what the cost will be until pickup. The employee estimated $7 a sweater and I had a 15% coupon as a first-time customer. In Chicago, my green cleaner would have charged much less, but I'm aware that cleaners in Tucson charge more. At pickup, I was charged $27--considerably more than the $17.85 I was expecting ($21 less 15%). Her only explanation was that one cotton knit sweater was determined to be a jacket due to some sleeve stitching--whatever that means. Avoid this place unless you want to make the Shaffer owner the richest person in Tucson. P.S. I originally posted this review as Sparkle Cleaners. That was an error and I have requested that Yelp take that review down. Sorry, Sparkle. read more

I have been a customer of Shaffer's for many years. I mainly used them for sweaters and non-washable dress slacks. I dropped them off and then picked them up when they were ready. However, I just recently started using their free pick up and delivery service for laundered shirts. (probably for other items as well). One call and I was able to easily set up pickup and delivery days. I am in Oro Valley, and they offered options of pick up on Tues., return shirts on Friday, or pick up on Friday, return shirts following Tues. You can choose automatic regular weekly service, or just call when you have a batch of shirts that need cleaning. I was able to select if I wanted them laundered or dry cleaned, with or without starch, on hangers or folded, and sleeves creased or not. And, happily, you don't have to be at home for pickup or delivery! With the return of the first batch, Shaffer provides a roomy bag and a hook that hangs on your front door, or door handle. When the shirts were returned, they were wonderfully clean and perfectly ironed. They look brand new! They were on hangers in plastic bags in groups of 3 shirts each. Each bag had a typed up sheet of paper identifying the color and brand of each shirt inside the bag. I love how professional the entire service is, and how I no longer have to tell my husband that I will iron some shirts for him soon. Once I provided my preference for cleaning, I gave them my credit card info, so I am simply charged accordingly. Gregor Cruickshank made the set-up process a breeze! -Kay Lamm read more

I took my down comforter to Saffer Dry Cleaning & Laundry with a $5 off coupon that stated it was good until 5/31. They refused to accept the coupon and said it did not include comforters. read more

Worst cleaners ever. Bad experience a few years ago. Went back because of spots on a vest with a leather collar. No other game in town advertises for leather. Said they would 'look' at it (since they advertise themselves for leather), and would let me know in a couple of days and if not, could then send to a leather cleaner out of state - my choice. I finally had to contact them. They had 'cleaned' the vest, with a note saying 'they tried'. They were not supposed to 'clean' anything. I don't believe they even tried to clean the collar because I used leather cleaner on it myself and the spots came right out. They apparently 'cleaned' the wool, but it had lint all over it. Never even offered to not charge me or even discount. This is another example of why I stopped going to them in the first place. They are a disaster. read more

I have been trying for months and months to get them to do my shirts without starch. So now I've had enough and will be using s different, more considerate cleaner. Walter read more

My duvet cover was damaged during cleaning (actually the pressing) and am very disappointed in their attempt to repair it. I was told, after they had it for a month, that I needed to purchase what was necessary for repair and they could not do the repair the way it should be done because of their sewing machine. My seamstress will do the repair properly. This is not the first problem I have had with them.... read more

This place, actually the one on Sunrise, is what customer service is all about. I'll use no one else when I'm in town. TYhe seamstress there is a beautiful, fantastic woman! Thank-You shaffer's!!!! read more

DO NOT USE SHAFFER CLEANERS!! They have the worst customer service I have ever experienced. They ruined my coat and would not even return my cleaning deposit. I had to go to the shop 6 times and called 7 times. It took 6 months just to get a conversation with the manager who wouldn't even listen. DO NOT USE SHAFFER CLEANERS!! read more