Have had to use this shop numerous times ( I said had to because it is not by choice, simply that they are the only seller approved by my child's school) on every occasion I have been faced with the rude staff and regular instances of messing up orders and delays which are never apologised for. When I have had to use the alteration service they completely destroyed the item and made it unwearable.I dread going there as do most of the parents at the school. The only retain business because of the fact they are the only appointed seller - if you have a choice to go somewhere else I would strongly recommended. read more