Overall this office performed my biopsy well. Beyond that they have been so horrible I could not…read moregive them more than just one star. I would not recommend this business. They have shown contempt and disregard for me as a patient, customer and a person. I was referred to this office by my dentist who detected potential cancer concerns on my tongue. They sent me to this office and instructed me to take my medical insurance. Upon arriving at the West River office I was told they do not take medical insurance (even though a biopsy falls under a medical procedure). When I asked for clarification on why I was instructed to bring my insurance card to them, the receptionist sternly said "If you don't want to pay, you can leave." They choose to not work with medical insurance. For - what I gather - no other reason than laziness. I did pay in cash that day. That's what you do when the concern of cancer is lofted at you. 10 months later I received a phone call from Indiana University (IU). They did the lab work on my biopsy sample. But failed to send me a bill. IU blames West River for a minimal error in my address, and West River blames IU. West River did submit their work to my insurance company (a small outfit you may not have heard of - Blue Cross Blue Shield), but refused to recognize that IU was out of my network. West River did no due diligence to work with my insurance and send the lab work to somewhere in my network (they choose to ignore the many labs in the state of SD in favor of somewhere states away). They gave me not option or notice that they chose to use an out-of-network lab. To recap: They would not take health insurance (despite attempting to make a claim -- is that fraud?) They would not do due diligence to work within my insurance's network. They gave me no notification that they were contracting out this work and that I would have additional financial responsibilities. They gave IU my address incorrectly (according to IU) and I didn't receive bills or notice for over 10 months. They took my money (rudely and without compassion) and demonstrated no concern for the additional challenges they created for me. In fact they seemed inconvenienced that I would even bother to investigate these business practices. In as much as possible, do not give West River any of your business. I will update if West River decides to take any responsibility or actions to care for this customer.

Thank you very much to the team of the clinic! My wife even…read morecould not sleep the night before the visit, but coming here felt like she was in our favorite family, with our own people. The most challenging thing was to endure the painful injections of anesthetic first. All the staff: Cindy, Mary, Chuck, treated her with extraordinary, sincere and touching care and attention, trying not to hurt her. And Cindy also called us the next day to check on my wife`s well-being reminding of the home treatment. Thank you the whole team so much from the bottom of our heart again for your kindness and professionalism! You are the best!

Chain of events…read more Broke Filling-Called and made appointment to fix filling--was told filling would be fixed during appointment-- Wait 2 weeks, go to appointment--Sit through 2 1/2 hours of exams and x-rays--they confirm that filling is broke, and others are chipped--I am then told I need to make another appointment to fix filling, and that they are booked out quite a ways due to Covid. I question why, because I was told it would be fixed during this appointment when I made it--Get told "That is not how they do things" and get rushed out the door--make another appointment to actually fix filling, appointment gets scheduled over a month out--2 days later (after my insurance is charged for the first appointment) I receive notice from Jared L Taylor stating that they will no longer be providing me with care due to my "rudeness" and "unreasonable demands for care" Reached out to Jared Taylor to find out where the disconnect was here, and how we can go about fixing it. That was over a week ago, have not heard from anyone. Would not send my worst enemy here, absolute worst healthcare I have EVER received

The most ignorant and incompetent dental practice I have ever been into! I was called in to an…read moreappointment took the time off and they gave my appointment to someone else! Lady on the phone was very mouthy and not professional at all!

Be aware! Went to place a crown on an existing implant . I have had this done before on another…read moreimplant! They had my insurance info before hand. Before seeing Dr Jensen I was taken to do an xray. I now understand it is an intraoral xray! Asked if it was covered the technician said yes. Finally see Dr Jensen , he states he can't put the crown on and wants me to see another dentist for imaging who is not on my insurance ! Left disappointed and confused because not my first crown for an implant! Go to another Dentist Dr Rice and he can put crown on with no problem. They sent a bill for over $350 for an xray not covered. They could not put crown on and wanted me to go to another dentist before they could do anything! This is just to warn anyone thinking of going to them.

I had Dr. Bury for 2 different procedures over the past 2 years. I found his procedures to be of…read morethe best I have experienced. However, his accounting has issues when 5 months after my bill ($1300 +) was paid in full per the signed "estimate" as it is now referred, I received a bill with no explanation other than $39 over 60 days and $32 over 90 days. It was the first I had ever heard of these charges. A call to the office revealed they were charges for 2 X-rays. What dentist does not realize that X-rays are a part of a procedure and should have been included in the "estimate." My experience with delayed billings like this is that the business is having financial problems.

I have experienced anxiety going to the dentist since I was a little girl now I am 55 years old…read more and for the first time I was made to feel comfortable enough to not anything for my anxiety, Dr. Lyons and his dental hygienist Cassidy were professional knowledgeable, thorough, and so understanding that they made the experience stress-free. I would recommend smiles to anyone, especially those that have had unpleasant experiences in the past.

The staff is very helpful, the building is very clean. Dr. Rob genuinely cares about his patients:…read moregreat atmosphere, 10/10 would recommend.

I couldn't have asked for a better dentist than Dr. Jay Benusis…read more I stepped into what appeared to be the only examination room. Dr. Benusis introduced himself by his first name, and addressed my concerns. I had lots of questions since my dental health has been declining in the years I haven't had insurance coverage. He answered them very thoroughly and honestly. He also demonstrated how truly experienced and genuinely interested he was in my wellbeing. The most personable medical practitioner I have ever encountered. I am actually looking forward to my follow up appointment. I feel like I have a lot I can learn about dental health from the Doctor, for which I've seen he's also very eager to teach. Highly recommend !!

This is the best, most honest dentist I have ever had. Hands down. Chair side manner is top notch…read more Comfortable, welcoming- I recommend to everyone. They're not interested in charging you extra for things you don't need.

I've been scared of dentist my whole life, but after the first visit I had no more anxiety about…read moreit. I have some rare complications bur Dr Dan figured it out and got me what I needed to keep on chewing. I now have a beautiful smile and a new friend. MBL

New client in Nov. Dr. seemed great. Had productive constructive conversation with Dr. about care…read moreand finances. Office tells me that I still have insurance benefits to use. We want to use them before the end of the year. So we scheduled an appointment. Ended up with a couple appointments in fact. There was no PREDETERMINATION OF BENEFITS done, so costs were NOT disclosed to me up front as required by law. Anyway, I end up getting a statement. Not sure exactly how much I owe because the keep giving me different totals. Its either $624 or $714. They arent sure. So I TOOK THE INITIATIVE to call and work out some arrangements. Since the was no POD, I thought the office might work with me a little more. Unfortunately, the Dr. hired a new bookkeeper, Kay, in January. I wanted to have a civil conversation to explore options. Not at all interested in speaking to me or anything. She dominated the conversation, kept talking over me. I had to raise my voice repeatedly just to get her to stop talking long enough to listen. She has having none of it. She didnt care at all. I had intended to offer three monthly payments of over $200 each. Seemed fair. She kept talking over me so much that I was never able to make the offer. Thats the Dr's loss now. Now they dont really have a choice about the payments. I will make the regular payments to the Drs Office. Same payment amount I would have paid to care credit. AND they lost a brand new client. Sadly, the whole situation could have been avoided with a different attitude from the new bookkeeper. Its not like he's the only dentist in town. Plenty of competition out there.

Me and my son went here for the first time yesterday and we absolutely loved it! It was easy to…read morefind and the building kind of sits off to itself so it's quick to spot. As soon as we walked in the door we were immediately welcomed and felt welcomed by each of the workers. The waiting area is clean, cozy and the decor is beautiful with plenty of room for patients to wait in. Dr. Anderson is wonderful!! Very professional and friendly, and she was so gentle while cleaning my teeth. The staff is amazing as well and are very personable and helpful. My son loved it here as well and felt very comfortable. Finding a great dentist can be tough sometimes but this was a great choice! Me and my son couldn't be happier that we found Dr. Anderson.

Wow. Massage chair, beautiful flowers, surroundings and staff make this a hidden gem. Dr. was on…read morepoint with quick, expert service. I'll never leave.

I went in as a new client on July 7, 2025 expecting a cleaning. That's what I made the appointment…read morefor. $180.00 later, no cleaning and can't schedule one until next year. So disappointed!

I have been to many dentist. My first visit here. They were all very nice and they knew what my…read moreinsurance covered. The dentist did not try to push treatments that were expensive on me. I was extremely pleased with my visit and would recommend others to go there.