A small haberdashery shop Located on Essex Road. Has a nice selection of items, however customer service is quite unfriendly and somewhat lacking.
On my last visit, my friend and I were totally ignored by the man that works there. After repeatedly asking for help, he finally responded to the fact that we were talking to him only when he decided he was ready. I would not have minded waiting for assistance had he/the store been busy (which it was not) but you would at least expect some sort of acknowledgment, instead I was left feeling like I was talking to myself, he did not even look in our direction. When we finally did get his attention, we got the distinct impression that we were inconveniencing him, even though we only needed a minute of his time.
My friend and I look quite young (late teens) and I cannot help but wonder whether our perceived age had anything to do with the service we received. We did notice that he was more attentive to his more adult customers, though not anymore friendly, so to speak. If this is the case, then I am even more disappointed as all customers should be treated with the same respect/consideration, regardless of age.
In conclusion, Sew Fantastic has a good selection of items but customer service leaves a lot to be desired, therefore I give Sew Fantastic two stars one because of their selection of items, and another because their prices are quite reasonable. read more