i waited over a month for them to return and attempt to repair my refrigerator and vent-a-hood fan…read moremotor. the service man worked for less than 30 min and told me to put water in the freezer and see if it freezes. He said twice "let me know tomorrow and he'd be back to work on the vent-a-hood". he was supposed to replace a motor on my vent a hood but he didn't even look at it. had a call from "wife" and said he would return next day. NEXT DAY, his response to my text that the water did not freeze was "k". I was patient and polite until today. DONE with them. apparently they don't need my business.

I LOVE, LOVE, EL Appliance. Have used them several times for appliance repair. He comes out the…read moresame day, finds the problem and is back as soon as the parts come in or he fixed the part. Have purchased 2 refurbished appliances (washer in 2015 and dryer in 2012) from him and are still using them. He my "go-to" guy, every. single. time.

Technician was very good and extremely professional. He offered many suggestions. The work was…read moreprofessional.

I had the good fortune of having Mike come out to our home in Bossier recently to diagnose an issue…read morewith the ice machine on our GE side by side refrigerator/freezer. I called him in the morning one day after researching several other local appliances repair companies, and he was able to come out that very same afternoon. He was so personable and friendly, and within 5 minutes, he knew what was wrong with it. It was a very simple fix, and when he was ready to leave, he told me there would be no charge. I couldn't believe my ears. Any other company would have charged a minimum service fee, no questions asked. That really made an impression on me. A couple of weeks later, I called him again to check out 2 refrigerators we have that weren't cooling. Again, he made time to come to our home that very same day. He was here for 3 hours and worked diligently the entire time. By the time he left at 8pm, he had one fridge completely fixed and the other one accurately diagnosed with the part needed to fix it. The fee he charged us that evening for 3 hours of work was more than reasonable. The next morning, my husband went to pick up the part we needed at the supply store Mike recommended to us . In addition, with Mike's instructions. he was able to install it himself, which saved us some money. I really appreciate the excellent customer service Mike has provided to us and would not hesitate to call him again for any home appliance issue. In my opinion, he is the standard by which other companies should aspire to. I highly recommend him.

Do Not hire this company! This man gouged me and didn't even…read moreactually fix the problem,he scammed me out of $70 when that could have went to my trip to mdanderson.i would never recommend this man cause he will steal from you. If he will take from a woman with cancer,he'll take from anyone.

I have a second home in Pittsburg, Texas, and my refrigerator started having issues holding…read moretemperature on Christmas Eve. I called several companies and Affordable Appliance Repair was the only company willing to send a technician to look at the refrigerator that day. The technician looked at the refrigerator and actually suggested that my French door refrigerator probably needed to be replaced rather than repaired. It was in like new condition with the exception of the repair. I told him that was not an option. He then told me the part would need to be ordered. It was estimated to take three (3) business days to get the part. I offered to pay for the service call and also front money for the part. The offer was refused. I moved some items to an outside freezer, utilized coolers and also packed items in the refrigerator in portable ice packs to get through the holiday weekend. A week later I had not heard from the technician and called him. He answered and told me the part was ordered and was not here. I asked him to just call me when it arrived and we would give him access to the house. I never heard from him again! I called and left a couple of voice mail messages after being told the part had not arrived and also sent a couple of text messages asking for follow-up. There was no response. I emptied the refrigerator after the holidays and it continued to fluctuate in temperature for the next three (3) months! Finally, on a visit back to the house in April, it went completely out and I called another service provider to come look at the unit. They came to look at the refrigerator the same day I called. The needed part was ordered and the repair was done the next day. It cost me approximately $225.00 total with parts and labor. I asked the technician who actually performed the repair from the other company if they would ever suggest replacement of a refrigerator for the repair that was done and they told me that would be insane! They were surprised that anyone would even suggest replacement over repair in this case. Affordable Appliance Repair was affordable because they charged me nothing. I received nothing as well except an initial visit with absolutely no follow-up. I know who I am calling now for appliance service and it is NOT Affordable Appliance Repair.

Brett Macomer came out to look at my Samsung Refrigerator. The refrigerator failed to restart after…read morepower outage. He said I needed a controller board 10/10/2025. he wanted pay up front to order part. He would only accept check for $384.50. He said he would get board overnight express order. He had me out Clarissa Cruz on check his girl friend. Then in the next text it was 2 days, then later it was 5 days. then he stop communicating about his return to fix refrigerator. I finally went down after 12 days and reported to police. my son fixed my refrigerator without tools by restarting a couple times. it needed no parts. I was scammed. This is past dishonesty, it is theft.

Had Brett come to fix a Samsung fridge. He told me it needed a part that he charged me 50% for the…read moreprice of the part and his $80 service fee. He never showed up to actually install it and wouldn't answer or return my several phone calls INCOMPETENT - DISHONEST- SCAMMERS.

Update to my last review. Took a little patience but I didnt know Justin was based an hour away…read morefrom me and also works alone and not with a team. He came today and fixed my washer and dyer plus fixed my AC in one visit. Very reliable but you have to a have a lil more patience than I had obviously lol.

From the owner: Reliable Appliance Repair You Can Count On We provide…read morefast, honest, and affordable appliance repair for homeowners who want the job done right the first time. From refrigerators and washers to ovens, dryers, and more, our certified technicians service all major brands with expert care. We pride ourselves on clear communication, upfront pricing, and dependable same‑day or next‑day service. Your appliances keep your home running—our job is to keep them running.

I can't believe how horrible the service is at this place. It has been about 3.5 MONTHS since I…read moredropped off my very expensive espresso maker for a repair. When I stopped in to see what progress had been made, it was sitting on the counter in a hundred different pieces. I have called numerous times to help find the part they claim is the issue, but according to the experts, the part they say is a bad fuse is actually a thermostat. NO ONE will stay in contact with me. I have to babysit them, and my business is still not a priority. If you guys are reading this, I want that thing put back together, and I'm coming for it as soon as you are open. I'm also considering taking you to small claims court to recoup the loss of my $1200 machine. You have not only NOT repaired it, but it likely will never work again.

Came to the house for the first visit on 9 May. Said he would order the part…read more 16 May the part is delayed due to a storm. 23 May the part is delayed due to a storm. 30 May the part is delayed due to a storm. 4 times they promised to call back with a status...never a call back. I give these people a 1 star because there is nothing lower. This is the most loathsome and sorry company Fridigaire has used for contract service. DO NOT USE THESE PEOPLE.

The technician arrived much later than he said he would, he asked to be paid in full upfront, and…read moreused what appeared to be used parts. In addition, he did not complete the job and our dishwasher is still unusable.

Had a dryer with a bad bearing. Chris came out and took a look. He greased it and put back together…read morefor me. He gave me options, was very professional and highly skilled. Appliance Tech of East Texas LLC has my business!!!