I can't believe how horrible the service is at this place. It has been about 3.5 MONTHS since I dropped off my very expensive espresso maker for a repair. When I stopped in to see what progress had been made, it was sitting on the counter in a hundred different pieces. I have called numerous times to help find the part they claim is the issue, but according to the experts, the part they say is a bad fuse is actually a thermostat. NO ONE will stay in contact with me. I have to babysit them, and my business is still not a priority. If you guys are reading this, I want that thing put back together, and I'm coming for it as soon as you are open. I'm also considering taking you to small claims court to recoup the loss of my $1200 machine. You have not only NOT repaired it, but it likely will never work again. read more

Came to the house for the first visit on 9 May. Said he would order the part. 16 May the part is delayed due to a storm. 23 May the part is delayed due to a storm. 30 May the part is delayed due to a storm. 4 times they promised to call back with a status...never a call back. I give these people a 1 star because there is nothing lower. This is the most loathsome and sorry company Fridigaire has used for contract service. DO NOT USE THESE PEOPLE. read more

I have been trying for over a month to get a warranty repair done on a drawer under my Duet washer. On April 9th Dustin told me that the part had been on backorder and was at the warehouse now and they should have it in a few days. He would have Christi call me and set up an appointment to come out and do the repairs. On April 23rd I got the exact same story from Dustin and that Christi would call me back and schedule the repair. I have never heard from Christi. I called today, April 30th and no one answered the phone. If things change I will update this. read more

This is one of the worst repair companies I have ever dealt with. It was recommended by my warranty company. I wish I had read the reviews before agreeing to use them. It took 5 calls just to get an appointment scheduled. 4 days later they were suppose to be here between 11 am and 1 pm. that was Friday, it is now Monday and still no one has shown up to even look at the problem. During this time I made several phone calls but never a return call. They promised to call me back to let me know what happened by 5 pm on Friday and said for sure someone would be out Monday, today. Guess what, they aren't even open on Mondays. Called the warranty company and got another repair company. I would not recommend this company to anyone. read more

I dropped my ice maker off last week and still haven't heard from them. I have called them twice, but they don't return my calls. I guess I'm going to go back to pick it up and take it somewhere else. I would not recommend or use this company. read more

Earlier this year they came out and supposedly replaced a gas regulator on our oven,which cost us over $200. Mind you we still have the same problem although we called and called and called. COMPLETE RUN A ROUND!!!!! J.R. never did come back and correct the problem. They sent out a tech and he discovered that the gas wasn't even turned all the way on because J.R. knew that he hadn't fixed the problem. We still have that problem because we got CROOKED! BUT YOU REAP WHAT YOU SOW!!! read more

On September 15, I was given this company's name for repair of my new Samsung refrigerator. Appointment was scheduled for 5 days later, September 20. After no contact from the company, I then contacted them September 19, trying to obtain a morning or afternoon time line so I could keep prior appointments. Was told they would contact me the next day between 0930 and 1000 to let know when the technician would be here. I received no call the next day. I called them at 1000 and was told they had rejected the work order because it was out of their service area (40 miles) and Samsung would be in touch with me to reschedule. I asked why I wasn't told this the day before and was promptly hung up on and now they will not answer my phone calls. After I contacted Samsung, I found out not only did they reject the work ticket, they also closed it. Samsung thought it was closed and the refrigerator was repaired. Now I have to get it rescheduled with a another company from Texarkana (100 miles). I've been dealing with this since September 15 and have lost over a half day of work trying to get it repaired. After contacting the new company the repair is most likely going to be Monday. That is the day I changed my previous appointments to. I would not recommend this company for anything, let alone public service. I'm not allowed to grade them lower than a 1, but they do not deserve even a 1. read more

save yourslef thousands of dollars by using somone else for ac repair!! one of their techs came out for a service call (late of course) he said that we needed to replace the fan motor. he did not have the part so he had to go back to the shop to get one. when he finally arrived back it was after 5pm. i had to leave to take kids to camp. i told him to help himself into my home if he needed to and to call me once the job was done. i arrived back home an hour later and he was gone. no phone call, nothing. i go into my home and notice that he had fixed it becuase it was cooler. i could hear the unit rattling from inside, i go outside to check it out and it is shaking so hard i thought it was fixing to fly off. much like a over loaded washing machine. i look into the unit and notice the fan gaurd with spinning fan attached had fallen down into the unit. i immediately run back into the house to turn it off. i go back outside to inspect it and it had busted coils inside the unit and busted one of the blades. i sent a video and pics to beth (owners gf, whom now runs the business since jr passed). she sent the same tech back out 4 days later without calling ahead to make sure we were home. i fianlly get in touch with them ( they never answer the phone) and the tech told beth that i needed a whole new unit. ( well now i do!!) she has failed to realize that he intially quoted us only for a fan motor at first service call. if i needed a whole unit to begin with he should of said so. this company is a joke and is so unprofesional. the only thing they are proffesional with is aruguing with the costumer. this company damange my property and refuses to make it right. i would not use them for anything!! read more