Absolute garbage company. Super mild winter and 2 mos in a row, huge jumps plus a rate increase…read more 100 more in January, now more than 100 on top of that in February. I don't even run central heat, just space heaters, 2 and they are only on when extra cold. Almost 300$ for a small 1 floor house with one person. Absolute robbery. Guess it's true that we all pay for those insane amounts of Winterfest lights that the tourists get to see for FIVE months. Cannot wait to leave this town and go solar. They also just randomly blink on and off with power surges, hundreds a year so you have to reset everything again and again. No updated systems in the 25 yrs I've been here but certainly upgraded billing costs. Don't bother calling attempting to reach a human. There's no one after hours and they keep security guards in their day lobbies because so many people come in to question their enormous bills.

Very helpful! Thanks for prompt service and all your men do…read morefor us during bad weather.

Will run your bill up without an explanation. $300 for a MOBILE HOME that barely uses the ac unit…read more There is absolutely no reason.

worse customer care of any power company I've been with. Everyine you deal with is rude. state…read moreneeds to investigate this business.

No compassion for stage 4 cancer patients who just need a little patience and understanding that…read moremoney runs out in these situations and families struggle, 3 days worth was all we needed $48 behind and were denied by this utility company as all the others are working with us through this struggle. Very poor people skills. Bad business.

This is the only business I have problems with when trying to pay online.. gets to be very…read morefrustrating!

We've had several encounters with both office staff and field personnel and all have been very…read morepositive, pleasant and courteous. Today Stacy came to our property to mark water lines and was prompt, friendly and helpful. We own property in different states, and Shady Grove is always the easiest to deal with. We appreciate you, Shady Grove!

No empathy for old people, Your dogs don't need water and so what if you need a shower.read more

If you are looking to get propane, run far away from this company. You can NEVER reach a person…read morewhen you need assistance. We have had their service for 6 years and I can never get to a person when I have a concern. They just filled up our tank, but I'm going to look into another company for our propane service

WARNING!!!! I was on Call Up / Will call for the past two years of service. So- so. In February…read morethey delivered without my call in and filled tank charging me $3.99 per gallon for the 380 gallons. I was not home at time but recieved the invoice ticket and called immediately. After arguing regarding the type of delivery (Will call) I was on they agreed to pump it out. Catch is not for 2 months. Now they are still going to charge me for amount used at $3.99 gallon when I could have obtained at call in rate of $2.29 which is what driver just ageed upon when he came to pump out. Only thing is that manager now says he will "fire " driver and they could not pump it out due to not having right equipment. Manager is treating us terribly, as opposed to curteous driver who agreed we where on a call in basis as it used to be his route. Ther are plenty of other curteuos LP companies in area. BUYERS BEWARE!!!!

HORRIBLE!!! I wish I could give 0 stars. We purchased a home that has a tank from…read moreAmerigas/Heritage. I have been requesting a delivery since December 9th and still cannot get a delivery. They know that I am less than 10%. I have spoken to over a dozen people who all reply "We will get you on the schedule" This is by far the worst experience I have ever had with Propane in my lifetime. AMERIGAS DOES NOT CARE

This company is incompetent in every way. They mis-placed a tank (in the middle of a drainage…read moreditch) Their workers trenched through a plastic drainage line, they left the yard a mess, they did not purge the lines, leaving us without a gas source and the list goes on. Literally every interaction with them was rude or WRONG. Most incompetent company I have ever seen.