ONE BIG WORD HORRIBLE CUSTOMER SERVICE!!! First the girl wrote my phone number down incorrectly, so I waited two weeks before I finally called them and she argued that she left me several messages, I asked for the number she was calling...not my number!!! Next, I waited from January 30 to March 23 waiting on the proposal to install my gas lines and tank, again the same girl states she emailed me the proposal, I never received it EVER. A normal sales person whom is trying to sign up a new customer would call back within a week or so to see if the email was received and if they where still interested in having the gas put in. On March 23 I called to see what the issue was since I have been waiting since January...she said I will have to write a new proposal, okay. Upon receiving the "updated proposal" the cost went up almost 700.00$$$ they added things that where not on the first proposal and the rate they gave me for being a new customer went up .20 which is not much but 513.00 for "additional hours" mind you this was not on the original proposal!!! Spoke with the manager and he was extremely rude and would not honor the first proposal. After speaking with corporate I bet a new manager will be in place very soon. As for a gas company I will now be going with Lakeway Propane. read more