Wonderful Staff/Place! Always friendly and clean, very helpful and I get great coupon discounts.read more

Owner is wonderful, very knowledgeable to help with your spray tan experience…read more Very clean and inviting.

Stopped in two days in a row while visiting from California. I wanted to love this place in a 5…read morestar way because the place is extremely clean and they use really good equipment. The staff is incredibly friendly and knowledgeable in helping you understand the functions of the very different beds they have. However, it is EXTREMELY overpriced. Although I did not join a monthly membership (being from out of the area) my first time cost me $34. I did purchase a packet of bronzer but even so, that's still steep. The following day, it cost me $38.50... and I did not purchase any packets because I had some left from the prior day. I'm not sure how they calculate their cost per tan but the service price is very steep. If I lived locally I'd probably find another spot to tan.

This location cares more about their numbers than customer experience…read more I tried transferring my active Austin, TX PBT membership to this location because they could never find my account each time I came in with their database & would let other customers ahead of me. Instead of letting me transfer stores like a franchise should they were forcing me to set up a new membership with a cc & treating me as they were doing me a favor to use their location as if I wasn't already a paying member. To sign up for the same benefits I had in TX would be exponentially higher needing to also sign up for a wellness program. Understandable the Lancaster store doesn't have identical machines but they would not honor the wellness benefits I had with my long term membership or even discuss including something comparable. New membership with less value when I simply needed to transfer PBT locations? Sign up again for automatic draft? No thank you. I spoke with the owner of the PBT Lancaster but she was unwilling to discuss a negotiation or acknowledge the frustration of loss of benefits. I googled, as a consumer, how using franchises benefit us. Franchises are suppose to be ensuring the CUSTOMER receives the same level of quality & service regardless of the location. Epic fail. Was a member since 2019. I need to feel like I can trust a company to treat me fairly to trust them with automatic payments. This location lost my trust when they didn't respect my membership moving from another state so I canceled my membership. This review comes after speaking with the owner. Don't let their response fool you. The owner was given the opportunity to right the wrong before I made this review.

Extremely overpriced and misleading. Website says a spray tan is $30, but by the time you purchase…read moreeverything you need to not stink or look orange, you're in for $90. On top of that, it's hard to tell you even got a spray tan. Never again for us.

I had a year membership Very clean…read moreNice front staff. I was happy with my bed The ultra for 10 min lay down- Never looked golden Well worth it

I went in January 2020, hadn't been there for a year b/c of some medication I was on. I said I…read morehadn't been there in a long time but I should still have some sessions left. The person at the counter looked up my name and said you had 3 but they expired last week. If you would've come in last week you could've used them. I said really, okay, well I am not going to buy a new package since I just lost 3 sessions that I paid for. I left and went home and looked at the FAQ and it says packages never expire. I then emailed them and no response or phone call. Below is directly from their website. Do my sessions / packages ever expire? There are no time dates or expiry dates on packages or sessions purchased. They are there until you use them. A little customer service goes a long way. I bought 5 sessions, 3 expired. Do you think I will be back and how many people do you think I've told this story too? I've been going there since 2004, will find a new place.

They are so respectful and they actually care about you as a person, not as a dollar sign. They are…read morethe reason I wanted to work for them. the staff is ALWAYS there to help you for ALL your tanning needs! I learned a lot just by asking questions as I was going there to tan, and I was NEVER judged for "stupid" questions! if anyone wants to tan but don't know much about it, I honestly would recommend coming here. Your feel like a family coming to tan and relax.

Pura Machine is outdated and leaves drips! Rob V is confident his sunless tanning works but see…read morephoto for yourself! Rob, you could have easily refunded my money but your ego got in the way.

Super clean- great amenities & welcoming atmosphere. The…read moreowner is very knowledgeable & friendly. Highly recommend this business.

staff is very friendly and knowledgeable very clean,…read moreambiance is great Customer service, they go over different lotions and explain in detail. Now offering even better Spray tans!

Spray tan that not only went on uneven, but many spots were very inconsistent. The parts that did…read moreactually get tanned, lasted not even 24 hours. My daughter requested a refund and was told moisture and PH levels and hormones are factors. Other establishments' spray tans didn't turn out like this. She was offered a complimentary spray tan and was denied a refund. Unacceptable. 5/18/26 update: Update they wrote they want to speak with us about our unacceptable service at their business , yet never reached out after asking us to provide a phone number...buyer beware!

My girls wanted to get a spray tan for Prom. I went in there to inquire on what I had to do. The…read moremanager told me that it was $35.00 per session or if I wanted to pay $50 to a month. So, I opted for the $50 for a month. She told me all the wrong information. It is $80 per month. Do not go there they rip you off. Worse customer service. The manger gives wrong information.