If anyone thinks this might be a good place to buy furniture, DON'T DO IT! We thought it was a nice…read moreplace where we could get nice furniture for our home, and boy were we wrong. This all started The first of December when we ordered custom Bassett couches. Our sales lady, Sandy, was very sweet and helpful and helped us to find what we wanted. We placed our order knowing it would be 6-8 weeks until we got the couches. When the time arrived, at the very end of 8 weeks, one of the couches was not correct. The delivery guys were very sweet and called the store for us and we talked to Sandy again about the couch and she was very sweet and apologized and said they would get the right couch ordered and for us to keep the
"wrong" couch until the right one came in. So we thought everything was ok. We then received a request to send pictures of the couch so they could send them to Bassett. I did so. I sent them to a phone number I was given by Sandy. When I sent the pictures, the woman who owned the phone, which come to find out is supposedly the "store manager" argued with me on what was wrong and what we had ordered. Regardless of what she tried to tell me, the couch was wrong; 3 cusions instead of 2, the wrong throw pillows, wrong legs and wrong arms, from what we said we wanted when we placed the order in the beginning. This woman, who still to this day wouldn't say her name, argued and argued with me, the whole time I was nice to her, but very stern about the fact that we paid a lot of money for these couches and just wanted the right ones. She finally said she would order the "right" couch and it would be another 6 weeks. Fast forward another full 6 weeks, the same sweet delivery guys brought the couch and it was the correct one. The store failed to tell them we paid for the spray protectant, so they were nice enough to come back after their last delivery and spray it for us. We thought that was it, we got the two couches we originally wanted. Well, today, we get a bill in the mail from Charlie's for $150. It didn't say what it was for, it just said we owed the money. My husband called the store to insure about the bill. The same hateful woman answered the phone, that I had talked to when sending pictures, when she heard my husband say who he was and ask why we got a bill, she said, "Well, y'all ordered a couch and your wife didn't like what she ordered so we had to order another one, and that is the price difference!" And my husband said, no the couch we got was not what we ordered.... AND THE WOMAN JUST HUNG UP ON MY HUSBAND!!! Like a child! So he called back and asked to speak to a manager, she said she was the manager and she was "not going to argue". My husband was very nice, and tried to explain to her that hanging up was uncalled for and all he wanted to do was to clear things up. She continued to raise her voice and say she "didn't care" and called at him, "don't pay the bill, I don't care, tear it up if you want!" And that was the end of the conversation. This woman who is supposed to be the Manager of a well known company in Amarillo, argued, yelled, hung up on, and treated us very poorly for no reason. There is no business that should ever employ someone like this, and no customer that should ever have to endure this, especially when spending as much money as we did at their store.
Needless to say, beware of the "store manager" whatever her name may be, and save yourself some time, money, and stress. Go somewhere else.
