There are major security issues with this branch. I'm not sure if this branch or all branches…read morefunction the same way, but the branch in Deforest definitely has security issues! There was no phone authorization verifying "who" I was and I was asked to send my banking information by regular/standard email - not "secured email". With a lack luster website and security issues - I would highly recommend NOT banking here.

From the owner: Heartland Credit Union is a helpful, understanding, and steady force that helps make members’…read morefinancial lives easier by making money matters make sense. Those who want to purchase a home or own a business, and prefer digital channels for financial needs will find a trusted partner in Heartland Credit Union.

Staff greets you with more than a smile, always willing to help! Answers questions quickly and…read morepolitely. Never any problems.

tellers love to sit there and stare at waiting customers and make them wait 20 minutes with nobody…read morein the drive thru and a 2 person line inside. 4 tellers and not one was working.

The American Parkway location has awesome staff who always provide a great customer service…read moreexperience. Whether you're at the front teller window or drive-up they are all so kind and helpful!

They care about your finances and YOU as a person. They've done loans for my family or friends when…read moreno one else would and they made it quick and easy. They educate you and care about your goals moving forward. I've never experienced a bank/CU like this one!

This is not my favorite Summit Branch.... I recently got married (YAY!!!!). I'm the only account…read moreholder here. My wife has no bank account. The teller says to me "Your wife needs to be on the bank account to cash these." I then asked her why my wife couldn't just sign them over to me and I can cash them. She said no. My wife left as she had to run somewhere and I stayed as I had my own car (lunch break at work). I looked for the branch manager, the commercial lender found him. Mr. Jim Costanzo came out and introduced himself. He asked what was wrong, I told him. He said we could have just had my wife sign them over. I told him to tell his teller that. My wife had already left, a wasted trip and I drove from Sun Prairie on my lunch break for this nonsense. We did end up going back in and a different teller cashed these wedding checks no problem.... Someone must have held a staff meeting. Lets get it right the first time...

I have never encountered a problem with Summit Credit Union as a whole or this Waunakee branch in…read moreparticular. They go above and beyond to get to know their guests. It's amazing what satisfaction you can experience when you understand the rules of banking and loans and actually follow them. Read the contract, sign the contract, live by the contract.

A shadow of what they used to be…read more I used to be a loyal customer of this bank. They offered attentive service, great interest rates on checking (5% - yowers) and a nice clean branch office here in the only Waunakee in the World. When I had CDs that were maturing, a banker would contact me about specials they were offering that I could roll the maturing funds into. The first change I noticed was that I no longer got the head's up when CD were maturing. They just got rolled into a standard low interest CD. Then the lobby hours started to get cut back. Now you can only meet with a banker by appointment. The drive-in is only open on weekday afternoons and the on-line banking service is difficult to navigate. I know that banking is become more automated and less personable, but there are better options available in Waunakee.

There for me, when I needed them!…read more It is an awful feeling when your bank account is dwindling and you are not the one doing it. On a Saturday, one day before leaving on an extended trip I logged into my bank account and noticed multiple pending transaction that I did not make. I called the Bank of Sun Prairie and even though it was on a weekend I got to talk to a live person. Hector was very helpful, he was able to determine how the charges were being made and after a while of investigating he recommended we close the account immediately. He said he would do everything possible to ensure the false charges did not clear my account and there was a chance they would be able to transfer all my bill pay information to a new account. This was a stressful situation for me and Hector was very patient, understanding and made me feel confident that I was in good hands. In a couple days I was contacted by Pam from the Bank of Sun Prairie, she understood we were traveling and assured me they were working to protect our account as well as establishing a new account for us. A couple times it was late evening when Pam was texting with me to verify information. Pam managed to set up a new account, transferred all bill pay info and even held the old account open for deposits. Everything was accomplished in a timely manner and all done electronically which was a great benefit to me. The customer service from these two people and the Bank of Sun Prairie was far above and beyond what I expected. They made an awful situation, painless. Regardless of where you bank, it is not a matter of if you become a victim of fraud, but when. I highly recommend the Bank of Sun Prairie for all your banking needs. I, for one, will be a customer for life.

Apparently if you leave a small savings account sit in this bank, they simply take it. Went to…read moreclose my account today because we are moving and the amount I had was gone. It was a savings account that they don't have to maintain, your money just sits there. But not here. I left it there so I could do some business without having to go to where the bulk of our money is. Apparently if you are inactive even on a simple savings account, they will take your money without a so much as "here's a check in the mail" or a "come get your money out". The Bank of Sun Prairie will take every penny. I'm thankful the rest of my money is in a Credit Union where they care about you and your money. I only give it two stars because front line staff is very nice.