Douglah review
After…read moreliving in our house for over 25 years, we decided to redo our kitchen - appliances, cabinets, floors, countertops, lighting, etc. We also wanted to update our laundry room and hallway bathroom. We were looking for a business that would handle everything from design to installation. We met with Leila Douglah and her staff in their showroom in Lafayette.
Fast forward 2 years, and we now have a wonderful kitchen, laundry room and bathroom, and except for the purchase of the major appliances (refrigerator, ovens and cooktop), we never had to work with anyone else. We are very happy with the results, and while there were some snags in the construction process (that may or may not have been partly Douglah's fault), the entire process went professionally and smoothly.
Douglah Designs is an all-in-one design/construction service. As you might expect, the total cost of the kitchen remodel was probably higher than if we did more of the legwork ourselves and used multiple vendors. But there are certainly advantages to offset the increased expense. The project was seamless and professional. Many of the craftsmen that Douglah Design uses are employees, not contracted. There is no finger pointing between designers and contractors; they all work together to use make things work. To us, the extra expense was definitely worth it.
My wife and I are pretty picky when it comes to design, and Leila and her staff were very patient with us. We did have a similar esthetic, so we were usually on the same page from the start. Leila and Rachel Steely had a level of experience and industry knowledge that was a great advantage. Watching them work on the design and materials selection was very impressive and gave us high confidence that they REALLY knew what they were doing. As we realized, designing a kitchen is actually quite a complicated process, with thousands of details that we would not have even known about, let alone been able to address. But the designs and plans handled every detail and issue beautifully.
Douglah recommended vendors and products with which they had experience and confidence, which saved us the trouble of having to vet each product, and which gave us confidence in the products. One limitation of working with Douglah Designs is that you are somewhat limited to products and vendors with which they are familiar and confident, so that may constrain your choices (and which may increase the cost of the project). But we felt that limited choices and extra cost were outweighed by the dependability and quality of the products that Douglah recommended.
Overall, we were very happy working with Douglah Designs. They are not for everyone - if you have a different esthetic, or a different budget, or want more control over the process, you probably would be happier elsewhere. But if you want a top notch design and installation and have the budget, we highly recommend Douglah Designs.