I've had a wonderful experience here, and what truly sets this place apart is my physical…read moretherapist, Carmelo Cimato. He treats you like family, showing genuine care and compassion. His attention to detail is remarkable, he takes the time to do thorough evaluations and makes sure every step of the treatment plan is done properly. This is my second course of physical therapy with him. The first time was very successful, and for the second round I was so committed to having Carmelo as my therapist again that I waited a month just to make sure I could work with him. That alone says a lot about the quality of care he provides. As a healthcare provider myself, I can recognize the difference between average and truly exceptional care. Carmelo absolutely delivers high-quality, patient-focused therapy. If you're looking for someone who genuinely cares about your progress and well-being, I highly recommend him. Lastly, I can say all of the physical therapy technicians here are also professional, kind, and always supportive, which makes the entire experience smooth and encouraging.

I rarely write reviews, but my experience with this orthopedic office was so frustrating that I…read morefeel compelled to share. Communication here is virtually nonexistent. If you need to reach someone whether for a minor concern or something urgent you're better off heading straight to the emergency room. After my nerve block wore off, I was in significant pain. I called and messaged through their Klara system multiple times with no response all day. Eventually, I received a generic message saying I was "fine," without anyone actually speaking to me. I ended up going to the ER, where they discovered additional bone separation in my shoulder that explained the worsening pain. Ironically, the staff at the surgery center who weren't even responsible for my follow-up care were far more helpful. They answered calls and offered advice to manage my pain, something this office failed to do. At my follow-up appointment, I was told I'd be prescribed medication. When I left, no one mentioned how or when I'd receive it. I called to ask if I could pick it up on my way home no answer, no callback. I tried again an hour later. Still nothing. No text, no voicemail, no help. If you're looking for a place that performs a procedure and then disappears, this is it. But if you expect any kind of post-operative care or basic communication, I strongly recommend looking elsewhere.

Part of the AA Medical group. My favorite doctors are here. Easier to park than the Belcher…read morePavilion at the main AAMC campus. Located in the Johns Hopkins medical building right off of RT 32. I was in and out in less then an hour. Try that at the main campus! Plus no headaches or trying to find a spot in the garage. Friendly staff there too!

Kudos to Dr. Kwasi Shariff and his staff at AAMG. I was pleased by the services at the Odenton…read morelocation. Appointment scheduling over the phone was a breeze. During my visit, I found this office was very well-managed in a clean, modern facility. The staff was pleasant and highly professional. Thanks for your excellent care!

By far the worst sports medicine facility I've ever been to. Every employee except for the doctors…read moreare rude, and no one is keeping track of anything. And this is with several visits over the years. I went in for a cyst on my wrist in 2023 and the aide that escorted me to my room was stern, not friendly at all, and worst of all, didn't mark the room correctly so I ended up waiting for an hour for the doctor to arrive, and they waved it off like they didn't waste a significant amount of my time. If you're struggling with an orthopedic issue, stay away from this wreck of an office!

I've been seen by both Dr. Gelb and Dr. Figueroa for separate injuries. Both doctors were very nice…read moreand answered all my questions. It does get really busy though so be prepared to wait up to an hour after your appointment to be seen. You could get lucky and be seen quickly though.

Dr. Gelb has treated my pseudo gout for over 5 months; at the end of…read moreApril 2021, he recommended an operation for both diagnostic and therapeutic reasons. Fortunately, his advice and operation has helped my knee to work better and of course, reduce the pain immensely. He has listened to my concerns, responded accurately, and does it w/humor and grace. I recommend Dr. Gelb to anyone w/orthopedic problems. REP

Dr. Gelb has treated me for over 10 years. I have chronic osteoarthritis and Rhumatoid arthritis…read moreresulting in years of wear and tear on my principal joints. Over the last 10+ years Dr. Gelb replaced two knees and my right hip. I keep coming back because he is a terrific diagnostician and a surgeon who keeps me moving and active. His manner is professional yet friendly and his staff is always delightful. I expect to be under Dr. Gelb's care for no less than 10 more years. Very highly recommended.

I'm glad that I waited a while before posting my review. Had I posted it just after the visit that…read moremy 94 year old mother had with Dr. Mathur, it would have been FIVE STARS! Dr. Mathur was very kind. He listened to my mother's issues, did a thorough examination and recommend an in office X-ray and a MRI. This visit was on 2/17. In that visit he said that he would reach out with the MRI results. The MRI was done on 2/18 and the results were available via the Advanced Radiology website on 2/20. I expected to hear from the doctor no later than Monday. I sent a portal message on 2/19 to make sure the doctor's office contacted me directly. When I didn't hear back, I called the office on 2/25, and I was told there was no portal message (even though I was looking at it). I was informed that it may have gone to the incorrect department. Why a practice wouldn't forward my message to the correct department I cannot say... I guess it "wasn't their job". We all know that excuse provided regularly by the younger generation. I was told on that phone call, that the doctor would call. It is now 2/27 and still no call. So, I went into the portal again to send another message and noticed that I could see the chart note. I saw at the end of the note "follow up in 1 week for MRI results". First of all, the doctor said he would call. Second, when I was on the phone with the office on 2/25, why didn't she tell me that I needed to schedule an appointment? I work for a group of Rheumatologists and we would never simply ignore a patient, nor would we ask them to come back for results. I can read the results on the Radiology report. What I would expect is a phone call with a treatment plan and then schedule the appointment to begin treatment. I am going to move forward with a different orthopedic practice. Before I experienced the above, based on my initial experience, I recommended Dr. Mathur to an elderly work associate with a severe back issue. She got the run around as well, so clearly, this is the standard of patient care that Potomac Valley Orthopedic feels is acceptable.

It's an hour past our appointment time and we are still waiting on the doctor. Very unprofessionalread more

Finally, someone who could tell me what's wrong with my shoulder, the how and the why and the where…read more- and someone who cares. Dr. Franchetti has an obvious passion for his work and that translates into effective results. My anxiety was lowered the moment he declared he couldn't believe they (see below) didn't explain any of this to me!! [Don't waste your time at orthopedic of Central Maryland - they don't give a happy crappy what you think or feel and you're just a number to them. (God help you if you're over 50! You'll be treated like a Karen) ]

Don't waste your time I don't know how he got all these great reviews but a Doctor Who Has only an…read moreanswering service that you have to leave a message with and hope they return your call is absolutely ridiculous. I spent 15 minutes on the phone given the answering service all my information my Workmen's Comp. claim number the approval for an orthopedic and everything yet to this day four days later I've still have not received a phone call back! I called them back and they sarcastically informed me they only except referrals from doctors offices!! First of all in the state of Maryland you're allowed to choose your own doctor with a Workmen's Comp case and make your own appointments . It's Maryland law !!! you're not required to let the doctor do them things it is your civil right in the state of Maryland if you have a referral you can call that doctor and set up your own appointment. You do not have to be at the mercy of your previous doctor to send referrals and approvals to a doctor. But this is how this doctor operates violating your civil rights bye only excepting referrals from doctors offices and not individuals. It's a form of discrimination!!! Not only that it violates your civil rights!!!! Why in the world would you want to use a Doctor Who so arrogant that he won't even return patient's phone calls and has an answering service taking all these phone calls so they can screen their calls. People that's a doctor you can't trust!!! It's a Doctor Who has no empathy and does not care about you as an individual. It's a Doctor Who has ignored the oath he took!!!!! It's is discrimination!!!!

I saw Dr. Dreese here for a recent shoulder injury and was pretty happy with the whole experience…read more When I called after my primary care doctor referred me their administrative staff was quick and efficient and got me an appointment within a couple of days. Wait times were always reasonable and I never had problems with billing or any other hassles like that. Dr. Dreese himself seemed like a nice guy. He took the time to explain my injury to me and was happy to answer any questions that I had. The support staff (x-ray techs, nurses, etc) were all very courteous and professional. Thankfully I didn't need surgery so I didn't get the "full experience" so to speak.

The wait time takes forever. Each time I go I'm waiting about an hour to even be moved back into a…read moreroom. The doctors are nice but it feels very rushed. I have to quickly get through what I'm trying to say or they quickly try finishing up. It lacks patient centered care and I think they could do better in that aspect.

First let me say that the Dr. Packer was knowledgable, professional and performed my PRP injections…read morewith no issue. Second, let me say that the nurses in the back were personable, and easy to work with. This review is for the front desk staff and billing. The front desk staff are some of the most rude I have ever encountered. Not just one in particular either. All of them. I asked a simple question about the forms I was being asked to sign and it seemed to offend the receptionist (nurse?) to the point of total aggravation. They kept pointing down at the form saying, "just sign it". Ummm no? Then, for what reason I don't know, they asked me what I do for a living. Relevant how? I told them I have a PhD in Biochemistry and Molecular Biology and they fell silent. My experience with the other receptionist was no less uncomfortable. They seem very unhappy for whatever reason and it comes across in their interactions with patients. The second part of this review is for billing. I have been trying to get the charges reversed on my VISA card for ~week now, and the front desk tells me I have to call billing. Billing tells me I have to call the front desk. Then billing says they'll call me back and they never do. So now I have to file a dispute with my Bank. For what? They used the wrong card for payment. I just want to reverse that charge, then pay with my FSA account. I'm going to pay them and they'll get their money same day they reverse the charge. Should be super simple but all I get is attitude and misdirection. There are plenty of places to get PRP. I won't be returning here in spite of Dr. Packer's excellent service. I'm not dealing with this desk again

The front office staff in this office is very unprofessional. Their billing practices are…read morequestionable. I was being seen by a doctor in this office after a motor vehicle accident so claims were being paid by my auto insurance (pip insurance). On my third visit the receptionist advised me that my pip insurance had been exhausted. I knew it hadn't after only 2 visits so I called my auto insuance. The claims adjuster there advised me that only $300 of $1500 was used to-date. When I spoke to the off-site manager on the phone, she let it slip that pip auto insurance hadn't paid claims in over 90 days. Therefore, the pip claims were now being submitted to my health insurance instead and I needed to pay $40 to be seen. Apparently (to me) they were wanting to bill my health insurance for faster payments. My opinion is that if pip insurance is historically slow to pay, don't accept those patients for care. To add insult to injury, two grown a-s women (staff) sat in the corner ROFL while I went back and forth with the manager. It was humiliating. I won't be back. I will try another provider. I would not recommend this office for care.

This place is utter hot garbage when it comes to healthcare. Every employee there looks like they…read morehate their life and it shows when they're talking to you. If you enjoy waiting a couple hours before seeing a doctor then this is the place for you. Everytime I came in here it's been an utter slog of a wait (and yes, I'm taking into account wait times at your typical doctors office. The technician that came to see and take notes had an awful attitude and on top of that, completely forgot to put up the X-ray sign on my door so I ended up waiting about an hour for nothing until my doctor came in and realized the fuck up. So then I had to get an X-ray, THEN wait another while before the doctor came to see me again. Thankfully she had good bedside manners, because everyone else there can syc If you're looking for a decent orthopedic clinic, I suggest going to John's Hopkins on the second floor, same building. DO NOT COME HERE.

No stars. If I…read morecould reach zero it would be. I am 34 years old and I went to Potomac Valley because excruciating hip pain. I went to see dr. Sethi and January and he was convinced it was my back period sent me to an MRI for it told me that I need to get a shot. Send me to a pain management, pain management doctor advised me was not my back it was my hip got a MRI for my hip. Dr. Says he then sent me back to dr. Soudan to get an injection in my hip. The pain management for did not want to do the injection because he said I have fractures and torn labrum and bone spurs and was confident that it will not relieve my pain, budget the shot anyways her doctor said these orders. Advise dr. Sethi that I was still in pain and still hurt to rotate my leg he referred me to Charles Mess jr. I met with the doctor over 3 times didn't multiple MRIs for him to send me to an oncologist. He sent me to an oncologist without a referral and explanation. Oncologist season 2 was over an hour away and when I went to see him the ecologist was shocked and surprised that I was even there because there was no reason for me to actually be there. Dr. Charles Mess has never even done a blood test on me and advise me that blood test will not even show if I have cancer or not. To make a long story short send to Dr at least 8 times within 2 months and the doctors never had a plan for me,just kept referring me out and running tons mris and set up my insurance. Have made formal complaints to their office manager and was told sorry and good luck to you. It's to the point now that I'm believing to hire a lawyer because I believe they're committing some sort of fraud. I have made formal complaints as well to United Healthcare choice plus plan. Warning do not go find a reputable highly praise office. I wish I would have read Yelp and other reviews before I even considered this office. You just an FYI my diagnosis with my second opinion was done in 30 minutes is Fai torn labrum such spurs and a pelvis fracture period and my doctor said a plan that same visit. Just shaking my head at such poor service