My wife and I bought a condo in Rockaway NJ about a year ago. We were very happy with it except…read morefor the old kitchen counter 1960 vintage. Fortunately we were referred to Tri-State Stone &Tile. Yesterday a crew of 3 men came and replaced the old formica counters with the most beautiful granite counter. They were quick, clean and friendly. We could not be happier with Tr-State Stone & tile and the help Terry and Danielle gave us selecting the best granite to match our cabinets etc. They were professional and courteous and very patient with us as we tried to decide on what we wanted. I strongly recommend that if you are considering having your kitchen or bath counters replaced you call Tri-State Stone & Tile' I know you will be glad you made the call. Thanks Terry and Danielle George & Phyllis Rockaway NJ

Once I paid my deposit and completed the template process, customer service completely…read moredeteriorated. Communication became entirely one-sided, and I constantly had to chase the company for updates. I was originally told fabrication would take about 10 days. A week later, I called for a status update and spoke with Karolina, who promised to call me back. She never did. Another week later, I called again and was assured I would get an answer that same day. Again, no response. After several more days of trying to get information, I finally spoke with Daniella, who informed me that they didn't even have the stone yet. The installation day was just as frustrating. I was given an arrival window, but the installers never showed up during that time. No one called to let me know they were running late. I had to contact the office multiple times, and each time I was told an even longer wait time. Ultimately, the installers arrived nearly two hours after the scheduled arrival window had ended. During the sales process, they advertise that installation includes a "free new sink." What was never disclosed to me was that I would need to hire a plumber separately to make the sink usable. Additionally, Daniella admitted she forgot to send me the installation paperwork, which included important instructions on how to prepare for installation and what to do afterward. Customers should not have to discover critical information only after the fact because staff failed to provide the required documentation. What is most disappointing is that this company came highly recommended by members of my family. Unfortunately, the experience I received was marked by poor communication, broken promises, missed deadlines, lack of follow-through, and a complete absence of proactive customer service. Once the deposit was collected, I felt like getting accurate information or even a return phone call became a constant struggle. There are plenty of companies that value their customers' time and communicate honestly throughout the process. Based on my experience, I would strongly encourage anyone considering Tri-State to look elsewhere.

harold is very attentive to your needs and does a great job. Located in netcong , always on time…read moreand gets the job completed on time promised. Prices are good

Harold was one of the first contractors we hired when we moved to our new home. He was recommended…read moreby our inspector and I couldn't have picked anyone better to refinish our hardwood floors. Harold finished the job in less than a week. He also returned to drop off extra stain so we had some on hand for touch ups we might need in the future and came by for a third time after our carpets were installed to make sure everything looked perfect. We love the job he did. He truly restored our floors which made our home look like a completely different place. He was professional, trustworthy and did the job like he promised at an incredibly low price.

Worst service ever. Rude, unprofessional people. They broke new sink, left open plumbing caused…read moreflooded basement. We ended in court

I went in looking for a piece of marble for a shower seat I'm building. The lady, who later told me…read moreshe was the owner's mother, was very helpful in showing me all the types of marble, and going through pricing with me. She estimated $180 plus tax. I told her I would email her son to confirm order. I emailed Lucas Olivera the interaction I had with the lady in his showroom and all the details of my needs. He thanked me for my business and sent me an estimate for a little over $200. I didn't mind it much. The estimate also stated "the color I have is pure white quartz." Colors have strange names so I paid no mind and in later emails I always referred to the piece as marble. He ignored my wording and from there on referred to it as "the piece." I asked for pictures to make sure it was what I wanted, but when I realized he was never going to send them I put the order in anyway. I went to pick up the piece to find he had made it from engineered quartz. I hated it. I couldn't take it. He told me he stated quartz, so I looked back on the emails and saw how he had worded it. Thinking it was a simple misunderstanding, I asked if we could do the piece in marble like I've been asking from the very beginning. He emailed me that marble is more expensive and would be $430. What a waste of time! First he makes my order in whatever he wanted ignoring my request, charges me the same amount his mother estimated for marble, and then tries to charge me over double the price. I went to Rockaway Granite and Marble $160.

While we have had good experiences with Doug's Rug before, our most recent installation has been…read morenothing but frustrating. The caret pad we specified and were quoted was replaced with a lower grade pad with a less comprehensive warranty. Within 3 months of installation the seams are showing and edges of the carpet that interface with other flooring are failing. We have called multiple times to have Doug's come out to inspect and repair. They do not return calls and when we do reach them they give vague promises to schedule a visit. Over 5 months later nothing. This is in stark contrast to the irritating persistence of the woman who runs the showroom , schedules and collects payment. In our opinion, she is unrelenting and irritating when collecting money during the deposit and installation, and unreachable when there is a problem. After multiple broken promises to fix the issues we've experienced, we recently visited the showroom in Flanders. The state of the store says everything. It is a catastrophe. Messy, unwelcoming and dirty with the woman mentioned before ensconced at a messy desk in the rear not even deigning to greet a customer walking through the front door, but rather staring with an irritated "why are you bothering me" look until we engaged her. Even the face to face promise made to fix remains broken a month later. No follow up, nothing At this time we recommend avoiding Doug's Rugs at all costs. This is a huge disappointment as we strive to support small local businesses whenever we have a choice.

We have used Dougs rugs for about the past 25 years for multiple jobs. Doug and Nancy are great…read more Very attentive and helpful. We always get good pricing and quick installation.

Lou and his team did an amazing job. He truly listen to what we wanted and fully delivered. Not…read moreonly did he take plenty of time to listen to me and my wife and understand what We were looking for, but he was able to do so within the budget we had. What we truly valued is that you're actually dealing with the owner of the company and not just a sales person looking at you as commission. We've already passed on his information to a number of people who have asked and would gladly recommend his work again.

I very, very rarely review a business that isn't a restaurant unless it was exceptionally terrible…read moreor exceptionally spectacular. In this case, the business lives up to its name. They are truly "superior"! Recently, my family hired Lou and his crew to replace the siding and garage doors to my house. Everything went smoothly and on time (a rarity for most contractors we have had to deal with).

We purchased two Sunsetter Oasis awnings, and the dealer upsold us on the white glove service…read moreinstallation with Pappa Contracting. When they arrived however, they did the bare minimum to secure them, and left without fully installing it because we would not let them stake it unleveled into the grass because our home is on a ridge with high winds. Beautiful awnings, terrible service. We finished the install ourselves.

Pappa Contracting is beyond amazing to work with! Upon reaching out for a quote, the owner came and…read moregave us a quote the very next day. Their quote was by far the most fair price we found in the area. The owner, Mike, has knowledge and intuition, exactly what a customer needs when redesigning their front steps in an affordable way. As you can see, our deck was very worn, crooked and clearly a "home project". Pappa Contracting immediately got to work, and sent friendly, respectful and quick workers. They not only expertly leveled the foundation of our uneven stairs, but also added a very necessary landing in front of our front door. Pappa Contracting made our front steps beautiful and supportive, everything they were not before them! The company even used extra lumber to fix smaller projects on our property. It is hard to say what is more amazing, the type of people they are or their quality of work -- but in both cases, they will impress you! We could not be happier with their work!

I can't say enough good things about Special Additions. If you think you are going to save money by…read morebuying your cabinets from a big box store, think again. We initially went to a big box in Dover, and the salesperson clearly did not know what she was doing, took nearly 3 weeks to give us an estimate, and by that time, their "special discount" had expired. Someone recommended Special Additions, and we quickly received an estimate, ordered the cabinets and counter top, and in about 2 weeks, received the order. Our salesperson, Steve, was extremely helpful, organized, answered all of our questions, and guided us through the entire process. Everyone we came in contact with was very helpful and friendly.

Dan couldn't be more helpful or nicer - five stars for him! He helped us with the 1,001 questions…read moreI had regarding designing our new kitchen, and he is incredibly helpful, pleasant and patient - thanks for all your help!

Good selection of flooring in the showroom. The installation was quick and it looks great!read more

There is a series of negative reviews below which really surprise me. I've only had great…read moreexperiences with this business. I think I know what the problem is which I will state later in this review. ABSOLUTELY BEST PRICES They absolutely have the best prices in northern New Jersey. How do I know? Well, it's sort of my job to know. I've literally gone to every single flooring/tiling store and Speedwell has beaten them all, sometimes by a very significant margin. If you don't believe me, call any store and get a quote on a piece of flooring. A lot of them will say they don't quote over the phone. (That's double-speak for we want you to come down and then hopefully, when you hear the price, you'll be too lazy to go back to the cheaper place and you'll just order then and there. What's crazy is that this actually works. Ask car dealers.) Think about this observation I made about them. Their normal prices are better than the sale prices of other places. It makes my job easier since I don't have to always comparison shop because I know I'm going to get the best price. I still do time to time to make sure but it's always cheaper. WHAT MIGHT BE WRONG I think the reason for the negative reviews is that this business does a lot of business with commercial buyers who buy in bulk. (Thus, the cheap prices.) They don't do as much business with residential customers so they don't have their own in-house installation crew. They sub-contract the work and that is the problem. They try to find good people but quality control is pretty tough when you are subcontracting the work out. This is probably the reason why there are so many complaints about the workmanship. Speedwell isn't overseeing the work so they can't control the results. Speedwell probably just offers installation as more of a "favor" to residential customers. (I'm not sure of this but I'm just speculating.) If I were them, I would just sell floor products rather than include installation. It's the better business model. But, what do I know, right? SELECTION AND TECHNICAL KNOWLEDGE The ladies in the store are absolutely the nicest people you'll meet. They let me take their only sample piece over the weekend so I could bring them to job sites. My designer could now see if the sample piece's color truly matches the room's surrounding fixtures. That's really great customer service. Their store has a real wide range of products to choose from and the ladies' technical knowledge is solid. What's more important is taste and they've made some great suggestions in the past. BUY THE MATERIALS HERE. FIND YOUR OWN CONTRACTOR TO INSTALL. This is how you save a few hundred/thousand bucks. The contractor is not going to go looking for the best price like you will. But, they do get a slightly discounted contractor's price sometimes so when you go shopping around, just say that you're a designer and you want the contractor's price. Not so hard, is it? I'm a property manager so I have previously used contractors lined up to install the product. I suggest you guys to look for contractors that will just do the install. To find good contractors, ask to take a look at work projects that they have done a year or two ago. (Newly installed product will almost always look good; the bad quality reveals itself over time. Look really close and be anal.) If you still want to use Speedwell's subcontractors, ask them to only suggest contractors that they absolutely know to be awesome. I'm sure they will tell you the truth. They really are nice people.