I switched eye doctors in 2020 and was a patient at North Park for two years. The complaints about…read moretheir wait times are true. Your appointment could be at 9 am, but you won't see your Doctor for another 90 minutes. Their glasses shop has a nice selection, but they don't really help you find a pair that fits your face. I bought a pair of glasses there my first year and they were a bit big for my face, and I had to bring them back because they kept sliding off my nose. What prompted me to return to my old Doctor though was their billing. They sub their billing out to a company called Patient Bill Help. In October, I received a text from Patient Bill Help stating I owed $63.75, which I paid online. Two days later I realized I should not have owned anything, and I have been trying to get this resolved for three months. The individual(s) that handles the billing at North Park make assumptions on eye insurance. I had a few conversations with someone local in that office where they argued with me on what my insurance covered, this is even after my insurance company explained to them that I was 100% covered for both eye and contact lenses. The conversations were, literally, "eye insurance doesn't cover both contacts and glasses" and me informing them that yes, mine does, all they have to do is scroll down their screen to see (this has been confirmed multiple times by VSP representatives. The office never scrolled further down my EOB to see I was covered for both). I am now at the point I told Patient Bill Help and my eye insurance that I would suck up my lost of $63.75 as a lesson learned. If you don't mind long waits, get you glasses elsewhere, and have "standard" or no eye insurance, this place might work out for you. If you have premium eye insurance, or are use to getting retinal scans each year (I was never offered them at North Park) I recommend going elsewhere.

They don't respect patients wait time but I was told they only wait 15 min for late patients…read more Adios losers. You get another bad review. Keep overbooking. You shameless cr00ks

Dr. DiMarco is great. He is very thorough! He is direct and no nonsense. He worries about his…read morepatients. They DO take eye insurance for regular eye exams. And don't unnecessarily charge your health insurance for routine yearly exams. They bill legitimately. The staff are very nice and efficient. Highly recommend.

I've been going there annually since moving to PGH & have not had any negative experiences. One…read morething that did change after two years was that my final exam was initially done by an opthamologist & that changed to an optomotrist after the first two years, but for me that's fine. The thing I appreciate most is that they start appointments on-time & seem to do a thorough job. A vision technician does the preliminary things & then the optomotrist finishes & writes a prescription for glasses. With my insurance, there's no out-of-pocket cost for this exam, but I'm sure that wouldn't be the case for everyone. They also sell/make glasses, which seem pricey, but I feel to be of high quality.

Quality doctor, horrible customer service. Check your insurance before you go and keep your…read morereceipts. Old school service equals "customers are wrong until proven right.". The doc knows his stuff, but talks down to patients.

We have been visiting Dr Cheng's practice in order to have my almost 9 year checked and treated for…read morestrabismus over the last few years. Dr cheng is a good doctor and we will continue at the practice. However, With the exception of one appointment we have always had a 2 plus hour stay - which seems excessive for checkups. Most Staff is courteous enough.

Steel City Internal Medicine is located in building T of the UPMC Passavant-McCandless campus. This…read moreoffice's physicians, physicians assistants, and nurse practitioners provide services for primary care and internal medicine. I have been a patient here twice. First, I had an appointment with the nurse practitioner Ann Patterson. After a short wait in the waiting room, a friendly medical assistant measured my height and weight and took my vital signs. She said that my blood pressure of 114/62 was "low," but actually it is normal. (I am a registered nurse.) After a wait of several minutes, the nurse practitioner entered the room. She spoke very courteously to me. She discussed my and my family's medical history. Then she performed a physical examination. She ordered a routine vaccine, laboratory tests, and an x-ray. Many minutes later, another employee entered the room to administer the vaccine, but he had mistakenly drawn up a slightly different type. Several minutes later, he returned with the correct vaccine. He properly administered it into my deltoid muscle. After this appointment, I visited other departments to receive my laboratory tests and x-rays. UPMC put the test results on their website, and the nurse practitioner wrote notes to explain that my results were normal. One year later, I had an appointment with the physician Jennifer Mall. A medical assistant took my height, weight, blood pressure, oxygen saturation, and heart rate. My appointment was in the early morning, but the physician did not arrive at work until 45 minutes later. The medical assistant said that the physician usually arrives late so she can drop her children off at school. I think that they should not make me wait 45 minutes. The physician asked some questions, did a brief physical assessment, and ordered routine laboratory tests. Later, at home, I logged onto UPMC's website to view the physician's Visit Summary and Notes. I felt surprised to see a temperature recorded for me, because nobody ever took my temperature. I have no medical conditions, so no follow-ups or treatments are needed.

My PCP retired and I needed to find a new provider. Several friends are patients and recommended…read moreDr. Jaeyoung Lee, and I definitely mad the right docto.