SERVPRO of Bath

3.0 (2 reviews)

Damage Restoration, Office Cleaning, Environmental Abatement

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Biohazard cleanup

Mold remediation

SERVPRO of Bath Photos

SERVPRO of Bath - Faster to any size disaster - water, fire, mold. - Damage Restoration Near Me - Washington, North Carolina

SERVPRO of Bath - Damage Restoration Near Me - Washington, North Carolina

SERVPRO of Bath - Refrigerator, table, cabinet left pulled out and floor is uncovered - Damage Restoration Near Me - Washington, North Carolina

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Betty B.

7 years ago

Let me start by saying, don't expect ServPro corporate to help out if you have trouble with one of their franchises. We have had major issues with ServPro of Bath and called corporate for help. They said they could do nothing. The franchise have to decide everything for themselves. Corporate also repeatedly promised someone would call to discuss the problems with us. We never received a call. First, we chose ServPro because of its reputation. We foolishly believed we could leave our home open to the people they hired with no worry that anything bad would happen. That did not happen. We left the door to our apartment open so the employees could clean out the landing area after hiring them on September 14th. When we returned to the house on September 21st, our neighbor informed us that work on the house had started on Friday, September 20th, not Tuesday, September 17th, as we were told it would. We also discovered someone had gone through every drawer, closet and cabinet. They drank the remainder of two bottles of rum and took an unopened bottle of wine. They stole a stainless steel beer koozy and a stainless steel wine cup that held sentimental value as they were gifts. We informed the site managers of the thefts. Within an hour, one of the employees got out of his vehicle with the beer koozy in his hand and returned it to us. We told the sight managers we wanted the landing in the apartment area cleaned out before we left for our Virginia home on Sunday. They sent people in, who took up the floor and part of one wall. At that point they told us the job in that area was complete. We locked the door and left for Virginia at that point, believing no one would be allowed in that part of the house again, as we informed the people in charge of the site what had occurred. The next Saturday, September 28th, we returned to Ocracoke to find the door had been unlocked and someone had been in the apartment again. This time a pair of speakers were missing along with some canned goods. The restroom had been used as well and, as the water had been shut off, a mess was left behind. There was also a cap with "Florida" left in the middle of the room. At that point we filed a burglary report with the Ocracoke sheriff's department. We then asked for a meeting with the franchise owner, which we had on October 3rd. At that meeting he told us he took full responsibility for what happened in our home. He shared with us he hired this work crew over the phone, sight unseen and sent them to our home with no ServPro employee supervising them, which is what should have happened, according to him. At the end of the meeting he stated," obviously, we will do whatever you want." We took a week to think this over, during which time, we did not hear from him. On October 12th, we met with a contractor that was willing to restore our home. He informed us he would not start the rebuilding as there was more cleaning up to do. 80% of the underpinning and insulation under the house was not removed by Servpro, and was holding moisture and mold. There were five more walls to tear out, one of which has visible mold. There was another sub floor that needs to be removed that was holding moisture. Also, there were doors that were not removed, as well as two baseboard heaters and a central vac not remove, even though the baseboard heaters and doors were removed from the rest of the house. If we had been unable to return to the house for a month or two for whatever reason, and it was left in this condition, with us believing it was dry and mold free, what would its condition have been then? At our first meeting ServPro, the franchise owner quoted us a price of between $18,000.00 and $23,000.00 to complete the work. Although we never received a written estimate, we took this as a verbal agreement. On October 13th he told us the total invoice came to $46,000.00. How did the price double? After the experience, we will never consider hiring any ServPro for any reason nor would we recommend them to anyone. From the thefts and burglary to the poorly done and unfinished job, I can say this is the worst experience with a nationally known company we have ever had. read more

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Megan B.

260

7 years ago

SERVPRO of Bath has fantastic service! They have friendly workers that are very helpful. Would highly recommend!

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More info about SERVPRO of Bath

6045 US 264
Washington, NC 27889
Directions
(252) 923-0213
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Specialties

SERVPRO of Bath is the top choice for cleanup and restoration. We offer comprehensive residential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

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Norma L.

6 years ago

From their website: https://www.servprobath.com/video-content/general :"When your property is damaged by Fire, Water, Mold, or Disaster, the experts at SERVPRO of Bath will make it look "Like it never even happened."" My kitchen was flooded and the insurance company sent Servpro of Bath. When their rep first visited he said they would send a different company out to put down flooring; knowing that company, I told him I did not want them in my home. He implied another company could be sent. I had read another's complaint on BBB.org (Better Business Bureau) and I told him I wanted an estimate; he seemed surprised at the request...I was never given an estimate. He contacted me again on Friday morning saying he wanted to send a crew that afternoon and it would take 3-4 hours for the job. I needed to get items out of the lower kitchen cabinets and off of the counter, so we agreed on Monday between 830-9am. No one had arrived by 930, so I called and he said they were going to be there around 10 or 1030...1030, and they had to go elsewhere first for the equipment. They did arrive at 11 am. The Servpro crew pulled appliances and furniture away from the walls, removed the vinyl floor covering and set up several fans to dry the area. They left before 1245pm. I commented on how little time he had taken and was told it would have taken longer if they had pulled out the cabinets. I had balked at their pulling out the cabinets because they talked like they would fall apart in the process and I was unsure how my ins would cover all of that (the ins adjuster said they were wood cabinets and should not have fallen apart, and said they should have used other means to dry behind the wall). They returned in a couple of days, got the fans and left, not telling me they were not returning. They had removed screws from under my kitchen sink and I had to get them back out here to replace them - my sink was dropping down. This is how they left my kitchen: (unable to attach photos, but nothing was returned to original positions and the floor is bare and showing signs of previous coverings) read more

Servpro Of Bath B.

6 years ago

Servpro of Bath Thanks so much for the feedback Norma Lindsey. We strive to get the job done correctly and safely on every job. We hate that you have had a bad experience. I will provide this information to our team and we will continue to adapt and update our protocols as needed when issues of this nature arise. We are here for you if you would like to discuss any issues or concerns. Have a great day and thanks again for sharing your thoughts with us. Take care and call me if you would like to discuss further. John Baldwin 252-945-1917 read more

Brenda P.

6 years ago

This company has very qualified, dependable workers. They are prompt, professional, courteous, as well as being very knowledgeable about the jobs that they incur. I would definitely recommend Servpro of Bath if you would like to have your home/business, "Like it never even happened." read more

Mason C.

6 years ago

Back during the freeze in January 2017 our pipe busted underneath our house and we called Servpro and John Baldwin came out the night we called their number. They finished the job quick and made the process fast. I thank them for what they did! read more

Mike B.

5 years ago

Our upstairs toilet had a piece break and water came through our ceilings and light fixtures. Mason at ServPro and his staff came to our rescue. They were kind, helpful and CLEAN. Masons follow up is exceptional. Great people. Great work. read more

Michelle S.

5 years ago

Would highly recommend. Staff are friendly and trustworthy and got the job done. No issues with this company whatsoever. Completed the job as contracted with no problems. read more

Patrick T.