It was almost 2 years ago, but when we had a whole disaster, they were there and took care of things. We had no idea how dangerous our home was without the testing they had done. They crew they sent out was always kind and understanding. I was even comforted at one point. They showed up when and where they were supposed to and did their best to make it easy on us as possible. I'm updating it to give credit to the great team that worked on our house. I spoke with Connie Hernandez the most since she was handling our scheduling. Petra Torres (if I remember correctly) was directly involved in the clean up (all the ladies were super sweet). Tom Lowe and Paul Medinger were also a huge help with the cleanup and especially for getting our home security online when the internet was briefly unplugged. I had spoken with each of these people multiple times and was already impressed with their performance and professionalism. read more

My mother has been dealt a bad few cards by this company. Tori the manager is highly aggressive and literally hung up on me after months of literal neglect. There is some serious problems here from billing, communication and unfair treatment to the elderly. I stand before God to say I'm telling the truth and I am in good faith. Do not trust this company. read more

Soo, this company came to my place saying they were approved by the insurance (they were only supposed to do an estimate ) but lied saying insurance had approved the work and started demolishing , I called the insurance and they said no , that had not talked to serve pro and I asked the worker to stop . Next day they tried coming in again saying their supervisor Sonia has gotten an approval for the work from the insurance after I denied them entry because again I had called and was told by my adjuster that She had no Idea who Sonia was ! Later that day Sonia came in acting all upset because " she knew everyone in the insurance and she knew what she was doing After days of calling they finally short up to pick up their attic driers and while taking them out they damaged my redwood stairs ".. long story short the insurance denied coverage in the unapproved work and Serv pro took me to court for something they lied about . Never ever trust this company and make sure You have coverage before they do anything. For 3-4 hours of work for 2 people they charged over $2K . Stay away from Serv Pro Lodi .. it's best to find a local contractor read more

Excellent company, with quick response. Sonia and Paul were excellent and worked to mediate our water problems. Was very happy with the service. Sonia is very pleasant! read more

Servpro - Fans and humidifier to dry flooring. - Damage Restoration Near Me - Lodi, California

The SERVPRO of Lodi did a amazing job Connie,Tom,Julio,Christian,Paul and Sonja by making sure they took care my family while floor damage in my home .They all worked hard for a few days and late to make sure it was done ASAP .I mean every individual worked hard and good people.Connie the office manager very nice, sweet lady and on the top of helping me out.She even helped look for contractors ASAP and when I mean she took care of me .She sure did.. I mean knowing the situation we are in with this pandemic and know how valuable it is to be in home she had contractors call me ASAP.I am soon to have my home put together. I will recommend this people in a heart beat and also they enjoy working together as a team and there happy to know they finish the job right. Thanks SERVPRO from Lodi. read more

Servpro - Damage Restoration Near Me - Lodi, California

To put it simply, I had a really stressful and terrible experience with this company. I wish I had never called them.

We had a leak and water damage at our mountain house in Arnold. ServPro of Lodi came out quickly and began remediation. Many industrial fans were positioned expertly, and humidity was monitored. Carpet pulled back and linoleum removed to dry the subfloor. Sonja had to box up glasses/bottles in the bar area and move all the furniture (couches, tables, chests & chairs). She called me informed every step of the way. I believe she saved us having to remove subfloor and get new carpet! Good job, Sonja! read more

I have had a horrible experience with servpro. My insurance recommended them as I had a tree and fence fall down during a windstorm. I was communicating with Connie Hernandez to coordinate an estimate for the tree removal and fence installation. Her guys showed up 2.5 hours late, and one of her workers showed up to remove the tree before I was notified of how much the removal would be. About 3 weeks after I got the estimate, and deciding to go with another company, I received an invoice for the estimate. I do not believe I should have to pay for the estimate because 1. Customer service was horrible 2. Employees were late 3. My invoice is completely wrong with services I didn't even get I am still dealing with this business, and the email threats (from Cara Morris) that they are sending me saying they will involve a third party. Don't waste your time. You will be disappointed. read more

If you need a professional call this company, I had a flood in my bathroom and was totally upset and concerned, I was referred to Serv Pro best thing that ever happen. Sonja Galvan came out accessed the damage, she was so concerned about me and my situation, she was so attentive, professional and helpful throughout the whole process. I am so pleased, she calmed down my fears, she helped me to deal with the insurance adjusters to make the process so easy. She is an asset to her company and the company would be foolish not to recognize her attributes. Thank you Serv Pro Thank you Sonja! Awesome 5 star company....... read more

Connie was a huge help. Crew Members Sonja and Nester were professional and were able to help us find out what was going on in our crawl space. They covered everything in our room as to not get dust on our belongings. They took detailed photos and they were available to explain the damage that happened in our crawl space after the job was done. We also had additional questions after they left and everyone was helpful and attentive. Thank you! read more

Sonja and Felix were great! We're in Jackson and had a hot tub that had been taken over by rodents! Once we had the tub removed, they came , crawled under the deck and raked and sanitized. The before and after pix were amazing. Not easy to find people to do this work, but they totally delivered. Thank you! read more

Thank you to Christian and Elijah for their help with evaluating water damage on my home. Very professional and informative. Appreciate the help. read more

We have a rental property in Lodi, Ca. In March of this year (2012) our tenant called and said that we had a flood... basically the bathroom exploded and we needed someone to come and clean up the water damage. We were referred to Perry and his team at Servpro they were amazing. They were on scene immediately and in no time they had cleaned up the water damage. The bathroom looked as good as new when they were done and they were even able to identify the root of the issue and help us resolve it so we don't have this issue again. I would like to add that they were extremely professional, extremely understanding (we live in Vegas, communication was all over the phone and through my in-laws for the onsite stuff). I would recommend Perry and his team at Servpro to anyone in need of fire or water damage. read more

While over all, we were happy with the work done. We had a water heater blow up and basically left the entire house and garage flooded. Tom, Julio, Ben and I think Chris were terrific. Others, not so much. Things were broken and stolen. Scheduling was always changing or a no-show. Connie, office person, was difficult to deal with and didn't really understand the business. She said she was still "new" to the business....fine, then ask questions and don't assume you know our house. But worse was telling us the crew would be here at a certain time, but then they didn't show up. The crew leader had to call and say they were sent on another job. I wouldn't want to use them again, unless certain people were no longer work there. read more

We've been having multiple issues with a rat eating our water lines and damaging our home with water flooding tremendously. Without Tom Lowe from servepro Lodi I might have went Into a deep depression, I mean honestly our house is down to studs and we are displaced with 5 children and 5 pets, but Tom has been so amazing he makes this tragedy so much easier! Him and his team have been on it for every new leak we've had. Thank you so much Tom Lowe we really appreciate you. We have had Eagle construction in the past and they we're so awful I was a bit concerned but all faith is restored that to Tom and his crew at Servepro! read more

I use Servpro as a referral from my job at a local insurance agency. I have had more great feed back from clients who have been in a claims situations. They have all received great professional service from Servpro of Lodi. I appreciate that they value my clients as much as I do, and treat them with the respect that is expected. Thanks Servpro Lodi, you are a valued resource in the Lodi area. read more

I have used Servpro over the year at least 3 time quite possibly up to 5 times. I have to apologize for waiting so long to make a review. March 21, 2021, I called Servpro and requested they have a technician come out and take a look at what was happening below our kitchen sink. Connie Hernandez let me know that Nestor Mendoza and Christian Riddick would be out around 9:30 the next day. They showed up and were extremely affable, especially Christian, and were pretty confident they would have the leak resolved in no time. Unfortunately, after additional examination it became apparent that this was bigger than what it initially seemed to be. The dishwasher had been leaking for an extended period of time and mold had grown underneath the cabinets. This became a bigger problem and Sonya Galvan was called in to assess the situation. Sonya is fantastic! She is always working on a project but never too busy to answer your question and help you get though the process. The cabinets had to be be removed and replaced. They painstakingly removed and numbers all the cabinet facings. Paul Merdinger meticulously cleaned sanded and stained the facings and built new boxes to attach the faces too. He brought it in and set it all up and it looked fantastic! I can't believe how great it looks even today, so many months gone by, but it looks the same as the others existing cabinets but just a little better. Thank you, Perry and Cara Morris you have created a company, that always comes through! read more

I worked with Sonja as well, when I found a leak in my dishwasher and my insurance called ServPro out. While the insurance pretty much told me I'm SOL and on my own, and Sonja was a light in the dark during a stressful time. She stayed with me the entire time the insurance adjuster was out. While she did her inspection she made sure to take the time to explain different scenarios, options and costs (since I'm on my own with that). She was super helpful, made me feel comfortable and really was amazing to work with. Honestly, because of her, ServPro is now my #1 choice for any remediation damage. She's a huge asset to her company and was just super during a time when I needed to know someone was on my side. read more

Our water heater leaked and the water backed up into our laundry room. Serv pro was contacted and came right over and removed the damaged sheet rock and dryed out the room. Spoke with Connie a lot and she was always so helpful with dealing with our insurance all the way thru completion of the Repair read more

I would go 10 Stars here... honestly! About a month ago I called in to have them come out because we had a small over flow in our master bathroom. My spouse and I cleaned it up and dried it ourselves but I wanted to make sure we got it good enough to prevent mold. Perry came out and confirmed we did great work and there were zero concerns with potential mold. I got an estimate for future carpet cleaning and knew this was my go to company for anything they do. ....... well ...... the past Saturday I came home and opened our garage door to water dripping from the bottom of it and flowing from our laundry room door. My spouse was home and our water out hose disconnected from the washer and went everywhere. I was so mind blown I didn't even know where to start so I went straight to our breaker box and killed everything while my mind kept racing. Honestly, I couldn't remember the name of the company that came last month but I remembered Perry so I searched yelp again looking for the highest ranked business in the area and called. When the call was answered they asked how they can help and I literally asked " do you have a Perry with this company "? She said yes but he is unavailable at the moment can we get the next available tech to help? I said yes please as long as I know I'm with the right company I need someone out here as soon as possible... About 15-20 minutes went by which allowed me to remove both the washer and dryer out. I also cleared all the furniture away from the walls in two rooms and cleared out their closets. Tom showed up, tested the radius of the water in the carpet, and got to work. He was there for about 6 hours, came back after another job to provide a box to run everything so it wouldn't blow my breaker, and came back for inspection the next day. After 2 days of following his instructions our home is finally back to where it needs to be. I'm currently waiting for a phone call from Perry to wrap things up and schedule the full carpet cleaning. If you need work done please contact this company first. Do it right... water damage can cause so much damage if it's not corrected the right way the first time. We have two young children and the last thing we would want is potential for mold. Our youngest who is almost 2 was calling Tom uncle before he left the first night and every time he came back. She's is pretty good judge of "energy" so for Tom he got 5 stars from her as well. Tom if you get to see this thank you for your work. I'm glad you took me up on the Gatorade offers and enjoyed the music I was playing for you ^_^ Insurance Agent - Mike Foxx read more

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Paul & staff are amazing. They actually do come back to clean if they do not get it right the first time... AT NO CHARGE... Thanks Paul & Sandi read more

A crew came out in response to a flooded kitchen and garage. They were professional, courteous, and seemed to know what they were doing. They left with a sizeable deposit and said we would probably get some of it refunded because the job was not as bad as expected. Fast forward 3 days when the equipment was to be picked up. We were expecting a bit of a refund but instead were given an invoice for another $750.00. Bottom line is we have used SERVPRO Jackson before and will not call Lodi again. read more

We hired Servpro of Lodi to clean the walls and 8' ceilings of our kitchen, living room and dining area. I had noticed that in our kitchen the tops of the walls and the outside edges of the ceilings were discolored and the same thing along one wall in the living room. I scheduled with Perry, who was very helpful. He gave me an estimate with a low and high that were $100 apart. He gave an arrival window of just 30 minutes, which I really appreciate. Delma and Petra were right on time. They were very friendly and hard-working. A couple of times when I asked them to go over an area one more time, they did it without any attitude. They did a fantastic job and the kitchen, in particular, looks so much better. The price fell within the estimate Perry gave me. I'm sure we will use them again in the future. read more

Do NOT use this company. Their employees are incompetent. Their managers are rude and liars. They claim info that is absolutely false and I have documents to prove it. Update: once again false information. You have yet to recover payment(although it has gone out in the mail as of 4/25/16) because your office notified the collection agency that my account had been paid. When your office posted a credit incorrectly. So yes, there has been a delay in receiving payment so your incompetent staff could figure it out. There were never any phone calls regarding payment or any mail ever received from your company. You say your company attempted to contact me by phone multiple times, yet Kara has provided me with one date and I have phone records to prove that is a lie. You also state that I called at the beginning of April to confirm I would pay for services but your BBB response says it was April 13. Again a lie, not the beginning but the middle. You can't keep your facts straight. You even go as far as leaving a tip about yourself for your own company. Hilarious. read more

This is the first time that I have had to use your service. Servpro gave me such a bad taste in my mouth now I'm not sure what company to use my house was flooded the insurance said they will pay for five days to dry the carpet. When they left after the original install a gentleman that was in charge Tom said that he will be by every day to check on the progress of our house so I said thank you very much and thank you for getting here as fast as you could and see you tomorrow. I did not see Tom for 4 more days and when he showed up it was after 5 o'clock I was not home so he worked at the neighbors house because he also is working at the neighbors house cause we both were flooded. Tom drove his van into the ditch so he was unable to look at my house. He said but he was outside waiting for the tow truck for 2 1/2 hours I think he could've came inside my house and looked at some things move some fans. And so I asked him when will you be by again he said tomorrow after I take care of two other jobs so I said so that means that we're not priority with our houses being flooded. I did not see Tom or anybody from Servpro for four more days. So I received a phone call from my landlord saying that I am not cooperating with Servpro and that's why it is taking so long to dry. How does Servpro know if I'm not cooperating if they never come to my house the fans are on everything is on I don't know why they would say that lies. I would like to know how do they know the condition of my house if they have not been here in a week they don't know so they don't need to lie to my landlord. So I called the office and spoke to Susanna on Thursday, January 19 and expressed my opinions about what's going on no one comes to my house no one checks anything no one has even told me what each machine does no one has informed us and we live here so we need to know what needs to be done and we can move around the fans and do what we need to do. So I decided to rip up some carpet in the master bedroom and in the nursery to find out if they were getting dry underneath The carpet and the padding's were still wet. If they came by daily like they said my house would have been dry in five days like it should've been in the insurance will only pay for five days but they took their time because they were going to get the demo job as well demo the carpet and put new carpet in the houses. So it's two weeks later the stuff is still in my house and they are lying to my landlord and my neighbor I do not know why they're telling lies but because of the lies they lost the entire account which was two houses my landlord fired him because they were taking advantage of us and I know that for fact because they were taking their sweet time so they can get all the money they can from the insurance company which is wrong Servpro in Lodi definitely needs to take some classes on professionalism. This company is not professional you should not be talking about me to my neighbor should not be talking about my neighbor to me they should not be talking about us to the landlord and they should not be telling lies to the landlord about us. So there's a lot of issues with Servpro if you're in a hurry I would not recommend them to anyone. I understand it's probably busy for them because of all the rain and flooding. I'm an easy going guy. I hate lying. Be up front if u don't have enough man power and it might take a little longer than normal. The one thing that really bothered me is when Tom came to my house at 7:30 PM to work on my house when I have a four-month-old baby and I took told him it's too late I'm trying to put her to bed and he said this is the only time that I can get over to the house so they are not even taking into consideration of your personal time which is wrong. I'm done with this I'm done with Servpro I hope somehow you guys figure it out. read more