Our house caught on fire August 9, 2020.
Paul came out to look at the damages and gave us a quote. He was very professional and knowledgeable, and that's where it stops. We just moved back into our house January 28, 2021. This has been the most unorganized, stressful and people with no knowledge or experience that I have ever seen. I have so many complaints I don't know where to start. First they gave us a timeline of when we would be back in the house which didn't happen. To this day they have not finished. We had so many things that did not work, the vents in both bathrooms, the fireplace, they removed the weather stripping from the back door. The door to enter the garage is still not painted. They removed the pump beside the faucet and no on know where it is. Underneath the sink they remove the flat piece of wood that goes their as I was cleaning I noticed it was missing. Mother top trim of the kitchen cabinet was broken and put back in place as if we wouldn't notice the broken part. We now have a new piece which is a totally different color than the cabinets. If I could give no stars I would. Every step of the way we had to call Rudy to get him to send someone out to finish what the work.
When they painted they cleaned their brushes in our yard and dripped paint all over our patio set. They put down the threshold piece between the kitchen and set it down with blue tape, it's going on 2 weeks and they haven't returned. When the fire happen the firemen took most of the screens off and some got damaged. Well, they put the broken damaged screens back on the house. I will add pictures to this review. Servpro sends inexperienced people out and no one comes by to check their work, we ended up being the person that checked everything they did. When they moved our appliances they dropped and damaged all of them, which they did get us new appliances. They delivered all of the things we got to keep and things are missing blenders, wine openers, some if our wedding pictures and storage containers that were purchased from the container store. Their work is so haphazard. I few like they pick up day labors to do their work.
When they painted they left drips and I had to tell them to fix it. Some of blinds didn't even fit the windows, so I'm guessing they belong to someone else.
One thing they are very good at is asking for more money, then they show up in large numbers.
The 2 ladies they had cleaning had a mop and one rag each to clean after construction. At the last minute they started working day and night trying to finish. They have been so slow to finish, I have even had my mortgage company call to see what's going on. Today is February 13th and the mortgage company still have about 45% of their money. We have stopped sending emails and text to try and get them to finish, evidently someone will realize they still have quite a bit of money still out there. Maybe they took too many jobs when they accepted ours, but that's their fault. I will be adding pictures later. I have dealt with Jake (very little) Becca, Paul (who is missing in action now) and Megan. I don't want to place blame on just one person all of these people make up the company so I figure they are all to blame including the owner. Pictures to come, so your homework guys before you hire a company , which we did not do! They only correct their errors if you complain. If you hire this company be prepared to follow them every step of the way!! read more