Unprofessional, overpriced, and inaccurate...would not recommend…read more This agency lacks professionalism and below basic customer service. They attempt to handle too many services without adequate expertise, which resulted in inaccurate travel information and pricing that was significantly higher than market rates. Lan was rude, dismissive and difficult to work with, adding unnecessary stress to an already important travel process. I regret trusting this agency and wish I had reviewed prior feedback before moving forward. I would strongly advise others to look elsewhere.

If you're not familiar with the process or aren't sure what you're doing, this is not the place to…read morego. They will mislead you, pressure you into unnecessary services, and overcharge you instead of being honest and transparent. I called to ask how much it would cost to notarize a Power of Attorney. The woman asked what type of document, and when I told her POA, she immediately quoted $200. I clarified: $200 just for notarization? Because multiple other notaries quoted me $30-$40 for the same service. Then a man jumped on the call and started giving me misleading information, claiming the document must be notarized through them because they "notarize then mail it to San Francisco" and that the SF Consulate wouldn't accept my form otherwise, which is not true. I have completed this process many times before for my family members. After I explained that I've done this several times already, he changed his story and said they "don't just notarize" POAs and that I would need to purchase an entire "package." This felt like dishonest upselling and misinformation to pressure customers into paying more than necessary. Very misleading and not trustworthy. Nếu bạn không rành quy trình hoặc không chắc mình đang làm gì, thì đừng tới chỗ này. Họ sẽ nói vòng vo đánh lạc hướng, hù dọa ép bạn làm thêm dịch vụ không cần thiết, rồi tính giá trên trời thay vì làm ăn đàng hoàng, minh bạch. Mình gọi hỏi giá công chứng giấy Ủy Quyền (Power of Attorney). Chị nhân viên hỏi mình giấy gì, mình nói POA thì chị đó báo giá liền $200. Mình hỏi lại cho rõ: $200 chỉ để công chứng thôi hả? Tại vì nhiều chỗ khác mình hỏi chỉ $30-$40 cho đúng dịch vụ đó. Xong có một anh nhảy vô cuộc gọi và bắt đầu nói kiểu dẫn dắt sai sự thật, nói là phải làm qua bên họ vì họ "công chứng rồi gửi lên San Francisco" và nói Lãnh sự quán ở San Francisco sẽ không nhận giấy của mình nếu không làm qua họ -- cái đó không đúng. Mình đã làm quy trình này nhiều lần rồi cho người nhà nên mình biết rõ. Sau khi mình giải thích là mình đã làm nhiều lần rồi, thì ảnh lại đổi giọng, nói là bên họ không có công chứng riêng giấy POA, mà mình phải mua nguyên một "gói dịch vụ" mới làm. Cảm giác rất không trung thực, kiểu cố tình nói sai để upsell, ép khách trả tiền nhiều hơn mức cần thiết. Rất dễ bị lừa, không đáng tin.

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

Great travel service. Janet helped my parents fly to Vietnam and back safely and with no issues…read more Would recommend their service!

They are the worst service and personality I have ever encountered. They screwed up the ticket for…read moremy under-age sister, who was forced to shell out $2,300 for a crappy economy ticket on a last-minute flight back to the USA at the VN airport. They denied any wrongdoing and accused my mom of using a VN passport for my sister, even though she had a valid visa that they had sold her with their shady business. And my sister checked-in by visa. They disregarded the evidence that my mom presented and screamed at her like lunatics in front of everyone. They even had the nerve to call the police and lie that she was causing trouble for their business. Hệ thống phục vụ khách hàng rất tệ, vô văn hóa khi chỉ tay nạt khách, phủi bỏ trách nhiệm khi book vé sai cho khách. Kiều bào mình sợ book online không an toàn nên mới cần những dịch vụ bán vé để giúp đỡ, vậy mà làm ăn không tử tế còn cãi cùn cãi cố, tới khi đuối lý thì kiếm chuyện đổ lỗi cho khách. Muốn đổ cho khách thì bước ra khỏi máy để khách tự vô ngồi book vé luôn đi. Làm sai không 1 lời xin lỗi, cứ kì kèo gia hạn đợi giải quyết. Người nhà mình tới khiếu nại họ cố cãi cho bằng được dù nhà mình có giấy tờ bằng chứng rõ ràng, sau đó họ còn gọi cảnh sát tới đuổi đi nữa. "Tôi không giải quyết cho cô, cô muốn thì đi kiện đi." Ai đời chủ đại lý mà ăn nói vậy không mọi người, tồi tệ thật sự. Thất vọng vì thấy lòng người và trách nhiệm con người quá bạt bẽo.

I definitely do not recommend this agency. Ngan was the girl who helped my mom book a ticket for…read moreher round-trip from LAX to Ho Chi Minh City in premium economy. We paid over $2,000 for the ticket for travel from March XX to April XX 2026 (less than a month). I had trouble checking in with my mom e-ticket through the app before she arrived at the airport. This was our first experience with Satrlux airline, and yes, their customer service is worse compared to Eve. If you speak English, I'm sure you can book the ticket directly through their website, but since my mom travels alone, she felt more comfortable booking through an agent, which I do not recommend. This agent was terrible -- they entered my mom's name incorrectly, which prevented me from checking in online. We arrived early at the airport, following her advice to check in and get a physical ticket, which was unnecessary since everything else could be done with just a QR code from the app, to avoid long waits. We arrived at 6:15 pm and had to wait in line until 8:30 pm for the check-in booth to open, while most people checked in earlier and only needed to drop off their luggage. We paid over $2,000 for my mom's ticket, and she couldn't get a good seat because those who checked in early were assigned seats first. If you want to avoid what my mom went through, stay away from this agency. They are the worst.

Wonderful experience! I had planned a trip to Thailand with all my friends and wanted to add…read moreVietnam and possibly Japan to the trip but it can be a headache to plan length of stays and airlines to choose. Seven travel made it so easy. I just say where I want to be and she showed me what I wanted and options that would save me hundreds on flight just from a simple day change in the plans! I planned my trip without thinking about the entry visa to Vietnam and she had my visa stamped on passport within 1 week!! Love the experience. Here's the best of why I highly 100 percent suggest you book through Seven... I was in Vietnam and decided to fly last minute from Hanoi to Saigon Ho Chi Minh... sent a message and she had it sorted within 2 hours as long as you contact her at the right time zone. Others would say to take loss on tickets and pay full price for changes, she had it sorted and I paid only the discount difference. I had the best 2022 Vietnam/ Thailand trip, thank you Seven Travels for making this trip easy with my friends!

I first met Cam in the Asian garden mall and was impressed by her friendly manners and how…read moreknowledgeable she was about overseas travel especially Vietnam. The travel office moved to the new current location which was amazing as there is plenty of parking and overall not stressing and overcrowded as in the Asia mall. Cam booked for me an all inclusive trip to all of Vietnam in 2011. Everywhere we went, we were picked up at the airport, taken to hotels, excursions, etc..3 meals provided in Hanoi, Hue, Hoian, Danang and Saigon, everything was seamless and stressless. We came back so happy and delighted my German husband finally visited one of the most exciting and beautiful country Vietnam was. We went back to VN but with the cruise line until now. I had just booked w Quynh a round trip LA-Saigon-Hanoi_LA, it's my bucket list and it was very difficult to book so many people, my 2 daughters and their sons, then my sister and her husband joined us too. I am amazed how patient and calm Quynh is, she can multitask, talk to me, and someone on the phone wo losing her train of thought, she coordinated so we could all sit together on premium economy, explained to us what to do, I wanted to fly business but in the end changed my mind, it was beyond insanity EVA sort of ripped off people, nothing justified $7,000 pp? it's cheaper on JAL but unfortunately they only fly out of Hanoi w connection from Narita to Haneda airport. It took a long time to finally nail down our trips and throughout all that Quynh was very pleasant, bravo! 5 solid stars, come here for all your travel need, highly recommended for excellent customer service.

Our whole dinner was really good from our waitress answering every question we had to the freshness…read moreand presentation of the sushi.

I went here to get a 5 years visa exemption for Vietnam. It was easy and quick. All I needed was…read moreto bring my passport that is at least valid for 1 year and my fee which was low, only a little more than a 3 months multiple entry tourist visa. I didn't need to fill out any paperwork or take any pictures. Within 5 days they called me back and I picked up my passport and visa (sticker) inside. (I'm Vietnamese) you have to be Vietnamese to get the 5 year one I believe. I've recommended all my Viet friends who wants to visit Vietnam even though they said they're only going for a short time. Once you visit VN you'll more likely will go back next time etc. With a 5 years one, you don't need to keep getting a tourist visa everytime. This saves time and money.

Tuị tôi có đi chuyến Morocco - Tây Ban Nha và Bồ Đào Nha ngày May 03-2023 với Atnt …read more Ngoài gía tiền tours , tuị tôi đã phải đóng thêm tiền tips bắt buộc là $ 460 hoặc 420 EU cho mỗi cặp. Vậy mà Atnt còn xin đóng góp thêm tiền tips cho tài xế ?? Trong thời gian đi đường bằng xe bus, đi liên tục từ 6 hoặc 7 8 tiếng , Atnt không hề cung cấp nước uống ( mỗi người 1 chai nhỏ cho 1 ngày đường ) như tất cả các hãng du lịch khác thường làm. Đi thăm 3 nước , Atnt đã dành cho Morocco tất cả là 6 ngày , còn thành phố Barcelona của Tây Ban Nha là một thành phố rất văn minh , đẹp , vui nhộn , có rất nhiều cái đáng để coi để thăm, thì Atnt cho vỏn vẹn có 4 tiếng đồng hồ !!! Tất cả chi phí cho một tours như thế này là khoảng $12,000.00 cho 1 cặp , không hề rẻ. Rất rất là thất vọng . Nhiều người trong đoàn rất là bất bình , không hài lòng chút xíu nào . Và chắc chắn là chuyến đi cuối cùng với Atnt .

My experience with Jasmine/Le's Travel "services" (or lack thereof) was nothing short of terrible,…read morefrustrating, and stressful. We had high expectations based on the assurances you provided, but everything went wrong from the moment we landed in Ho Chi Minh City. First, the $25/person charge Jasmine imposed on us to expedite our E-Visas for Vietnam was completely unnecessary, especially considering one e-visa had already been approved long before you even attempted to expedite it. I also trusted your assurance that my e-visa would be approved in time, as you claimed you had connections in customs to expedite the process. Unfortunately, this wasn't the case. When we arrived, your "agent" submitted my paperwork to customs, and after an hour of scrutiny, I was told that I should not have applied for a VISA ON ARRIVAL because I had already submitted an e-visa application that was in progress. The customs officer scolded me and said that was against their rules. Jasmine never mentioned this crucial rule to me and proceeded to still charge me an exorbitant amount for invalid visa on arrival. Had I known about it this rule, I would have never agreed to pay Jasmine for the visa on arrival since it was clearly against Vietnam's entry rules. The customs officer was extremely frustrated, and your "agent" was completely unaware of my visa situation. He received no detail information from Jasmine. He didn't know Jasmine's name/Le's Travel or that I had applied for an e-visa prior to my arrival in HCM. I was left in a highly stressful limbo in customs security for multiple hours with no clear answers. I was then presented with two unacceptable options: stay at the airport overnight in uncertainty (there was no sleeping allowed in the airport), or buy expensive return tickets back home to the US. During this entire ordeal, Jasmine or Le's Travel was completely unreachable in any way. This was the outcome after spending $275 via Zelle for your "services" that were guaranteed to ensure a smooth entry into Vietnam. Only after my boyfriend's intervention and convincing talk with customs was I finally granted entry into the country. Overall, we were lied to, misled and taken advantage of by Jasmine and her company Le's Travel. We paid for services that were poorly managed and, frankly, delivered no value. In reality Jasmine's actions could have gotten us detained and forced to be sent back to America under duress. If Jasmine had been upfront about the potential issues with my e-visa, we would have never paid for the additional services and would have postponed the trip until my legitimate e-visa was processed. This experience has left us extremely disappointed and upset.

Got our visa done here for Vietnam. Very straight forward, staff was professional. She texted me…read morewith confirmation and followed up with documents. Once she received all documents, our Visas were ready in one day. We did choose the non attached separate Visa and it was a 5-year Visa. Cost $70. Only downside is that they don't do single entry Visa, so not convenient to use if you aren't eligible for 5-year Visa.

Very DISHONET! DO NOT GO TO THIS LOCATION! I have to admit that it was my fault for not checking my…read moreVisa's expiration date carefully before I came in to renew. I looked at an older card. There were Two Visas attached to my passport. So I paid for another Visa (3 years $70). When I picked it up, I noticed that it expires in 2028, attached to my OLD Visa, which expires 2029. I am certain that as an experienced Visa application processor, Mr. T. Nguyen would have caught this and contact me BUT NO, he processed my application and took my money. I would not have been so upset if the new expiration date had been for 2030. I feel like I wasted time and money. DO NOT GO TO THIS LOCATION!

Great help in getting me my visa to travel to Vietnam. Kind a courteous and on time deliveryread more

Josephine, very Knowledgeable & Polite, Most of all very…read moreEfficient & Quick in getting you in & Out, I would rate timeline with A+.Viva Travel & Tour. From our Experience, Ken Tasaka & Lai Nguyen.

Straight forward and very helpful. Quick and straight to the…read morepoint Options to choose from

My mom got scammed by this company. Avoid this place. She's an older adult and didn't want to deal…read morewith credit card numbers getting stolen so she sent a cashier's check by mail. This was for a $1000 trip for two. We had a medical emergency and she could no longer go on this trip but when she called to get her check mailed back they said they would refund her no problem. 2 weeks later and still no refund. They take advantage of people and I'm very disappointed but wanted to share our experience so other people can avoid. Find a more legitimate travel company. They have 3 stars on Google reviews.

Đỗ Thanh Entertainment luôn rất tận tâm và chu đáo trong mọi tour du lịch. Tối rất thích khi đi du…read morelịch cùng Trung Tâm Đỗ Thanh. Khách sạn tốt, service good. Cám ơn Trung Tâm Đỗ Thanh.