I ordered my THP plan last year. I didn't read the reviews here. I have an issue with my pool pump now. I was getting, or felt I was, the run around so I checked Yelp. Scared me. But here's what happened and why I am giving 4 stars. They sent out a tech very quickly however the tech didn't do his job correctly and that's why I was getting the run around. Once I recontacted THP they sent out another tech, I was not charged for the second tech showup fee. Tomorrow my pool pump will be replaced, and below my cap dollars for the work. So, I'm good and they held up their end of the deal on this item. read more

Their customer service is pitiful horrible the girls that answer the phone are useless. Totally useless. This company is a disgrace. It's a scam. They do not fix. Nothing else they want is your money! Talk to a manager too what a Flynn flam artist he was also! Don't ever purchase Service Plus home warranty warning!!! read more

Very Bad service They are a scam They will deny your claim I submitted a claim for a water heater they every part is covered except water tank I explained that all parts cost more than water tank read more

I had a policy with ServicePlus for over a year and unfortunately my experience when I actually needed to use it was extremely disappointing. When my Bosch dryer failed, I filed a claim and paid out of pocket for a local appliance company to diagnose the issue. The technician confirmed the dryer needed a specific part that was available through the manufacturer and could be obtained by the appliance repair company. However, ServicePlus denied the repair because they claimed the part was not available through their vendors. They also told me they did not have a service company that could repair a Bosch dryer in my area. The claim was eventually approved for a **cash-in-lieu payment** so I could purchase a replacement appliance. I was told in **August 2025** that a check would be issued. After months of repeated phone calls and follow-ups, I received an email on **February 11, 2026** stating the check had finally been sent and should arrive within **7-10 days**. Now, **a full month later**, the check still has not arrived. When I contacted them again, I was told my options were: * Pay **$35 to cancel the missing check and have another issued**, or * Wait **another 60 days** for the original check to automatically void before they would issue a replacement. At this point it is approaching **a year since the payment was originally promised**. It is incredibly frustrating to pay for a warranty policy, follow their process, and still end up covering the diagnosis yourself while waiting months for reimbursement that never arrives. I cannot understand how a company expects customers to accept this level of service. Unfortunately, based on my experience, I would strongly recommend people carefully research alternatives before purchasing a policy. read more

I will never use Service Plus Home Warranty again. They denied a viable claim even after speaking with the technician who told them their reason for denial was incorrect. I had a $6500 claim for a breaker box replacement, but Service Plus Howe warranty refused to replace it saying my issue was due to rust, even though the electrician spoke with them directly while I was on a 3-way call with them and told them my issues were not rust related. Service Plus still refused to pay the claim and only promised to pay $200 toward it. This company advertises that it will issue a check for a claim within 6-8 weeks. My claim has been closed now for ten weeks and no check has arrived. I have called the company at least once a week for the past month. I have left multiple emails for Shannon Glazner, the Client Retention Specialist, at sglazner@serviceplus.com and called her direct line- 367-203-4114. She has replied to me once. I did, however, receive two calls from gentlemen asking me if I wanted to renew my policy! I said HELL NO!!! I initially put in two claims, a year earlier, one for my ice maker and one for my microwave, but Service Plus never responded to my claim and closed the cases. Whenever I called the company, I was on hold for forever and was transferred around. Only to end up with them paying one of my five claims for the minimum amount of $200 and finally sending a technician out for my second claim almost an entire year later after I had to reopen the case. This company is the worst for customer service. Be warned... Use another home warranty company. This company will disappoint you many times for many reasons. read more

This is the worst warranty company out there. I pay $68 monthly with $100 service call charge. For two years no service call. The only two service calls I made recently were not covered. The resolution guy I spoke to on the phone (Jacob) who said he is the owner was very rude. read more

I bought platinum coverage from service plus warranty for $61/00 per month and paid premiums regularly for years. My dish washer broke down and I contacted the company for repairs. I made my copayment of $100.00 to the repair company assigned to do the work . The technitian diagnosed the issue to be a motor burnout problem.The repairing company was denied the cost of the motor. Instead the service plus warranty wants to pay me $100.00 to find my own contractor to do the job.This bunch of serviceplus warranty is a bunch of crooks who refuse the service when needed. They take your premiums as long as you do not need any service.I wish there was a rating below 1 for them.JUST WATCH OUT for CROOKS and CON ARTISTS read more

Two claims, water pouring out of pipes in my house. Water heater stopped working. Called both times sent pictures and spoke to reps that don't speak English. No pay outs they just closed the claims. Horrible company. read more

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Horrible customer service. Deny claims without any evidence. Misleading information regarding ability to cancel. Refuse to allow cancellation. Refuse to allow contact with supervisors. read more

ServicePlus Home Warranty - Claims closed without contact. - Home & Rental Insurance Near Me - Edison, New Jersey

This has got to be the worst Home Warranty in the whole world! I have placed two clames in the past and neither of them were taken care of and they don't update you on anything! They never honor there warranty on anything! I wouldn't recommend them for Dog CATCHER!!! They didn't even send someone and told me to find someone and they would give me back some of my money! THEY TRULY SUCK!!!! read more

Friends and Family do not ever get Services Plus Home Warranty I do not recomended Review: Extremely Disappointed with This Company I have had a premium appliance coverage plan with this company for six years, and I am very disappointed with their service. Every time I call for a repair or claim, they always find a reason to say it's not covered. They even claimed to have paid for an electrical repair through another company, but that work was never done -- and it doesn't even show correctly on my policy. When I tried to cancel my coverage and request a refund so I could switch to another provider, they refused to help. Most recently, my dishwasher stopped working. When I purchased this plan, they promised to repair or replace any covered appliance, but now they're only offering me $100, claiming the dishwasher is "too old." It's only five years old and was brand new when we moved into the house. This company does not honor what they promise. They make it very difficult to get repairs, do not communicate clearly, and fail to provide the service that customers are paying for. I would not recommend this company to anyone. read more

I'm a contractor for SPHW. I feel they have scammed me, and I want to tell the world. They approve bids...and then when I go to invoice for the work, they say there was a misunderstanding and actually they need to pay me about half of that. This has happened 4 times, and I wont be doing any more work for them. When I confronted it, some jerk named Harvey told me that it was me trying to take advantage of them, for trying to be paid what we agreed to. It was insulting. Not to mention I still haven't been paid for the work that was invoiced... No wonder they have a hard time finding contractors. They treat their contractors like crap. I'm sure they will go belly up soon at this rate. read more

This company is the worst. Terrible customer service. Do not return any calls for service. Tech they sent did not speak any English. Dishwasher still broken week later read more

It's been 9 days since my toilets stopped working, and I still haven't heard from Serviceplus. When I reached out today, they are "working" on my request. I had no idea it was so difficult to find a plumber in Miami, Florida. When I asked for names, they refused to transfer me to a Manager/Director. I also asked them to waive the initial fee, and they said "NO." It is not ServicePlus's fault that a plumber has not been found. Please refer to your contract." In other words, read the fine print - we are here to get money and give POOR SERVICE. read more

If I could give zero starts that would be the appropriate rating. My mother submitted a claim for a backed up kitchen sink 20 days ago. A technician finally came out yesterday to assess the issue; turns out there is 100 ft of snaking needed. The technician did not have the equipment to handle. The company is unable to tell us when another technician will be out and the blockage has now caused water leaking in the laundry room. This is unacceptable! My elderly mother is now washing dishes in her bathroom sink while we wait And hope no further damage will be caused. DO NOT trust this company to take care of you when needed. read more

BEWARE I am beginning to think this company is a fraud. I have called 4 times and I keep getting the run around. I have an appliance that is not working and after 5 days they have not scheduled a service repair. Agents speak poor English and refuse to escalte my calls. Sally Jostes read more

Not worthy of a single star. Purchased a house that came with 18 months of coverage remaining. Six months in, had an issue with the dishwasher. $45 service call fee. Technician attempted several repairs, but no fix. Since it had been 90 days since the initial call, we had to pay another $45 service fee, this time for a virtual technician, who was able to rapidly identify an issue with drain connections and circuit board. Cost to repair exceeded value of the dishwasher, so ServicePlus authorized a depreciated $200 payment for the dishwasher. It took 12 weeks and seven phone calls hounding them to mail the check - with a different excuse every time. A month before policy expiration, they asked is we wanted to renew. We declined. Two months later we received a renewal notification, they charged the orginal homeowners credit card under my wife's name. Not a reputable company, avoid at all costs. read more

I do not recommend this company, they have promised certain things and we're not able to hold their part of the agreement or warrant. This is a scam company be very aware and wary do not sign up with their warranties. read more

if I could leave zero stars I would. Buyer beware they are nothing but crooks! Overcharging me, stalling repairs, asking for add ons, it's a huge scam! Find a reputable dealer and stay away. The phone reps are very nice while the company does nothing to help you. read more

I called them during the winter when our furnace was not working. They told me they would e-mail me a contractors name in 24-48 hrs. After 48 hrs I called them, they informed me I would have to find a contractor, pay them myself, and wait for them to reimburse me. When we signed up for the warranty we were told they would send out a contractor and we would only have to pay a $75 deductible. After that mess they had the nerve to take money out of my account to automatic renew when I told them I would never trust them. read more

if there was a minus I would give them back, the worst company ever, no c/s service that can help . owe me check for 9 weeks now and keep saying its being process. I signed a 3 year contract for 2 properties and I am looking at way I can cancel and get my money back. Yes you can post with my permission. Jim M read more

BUYER BEWARE - ServicePlus Home Warranty First claim in over two years with this company, and it was a nightmare. My A/C went out on a Monday. I was told a tech would come ASAP. Twenty-four hours later--nothing. It was 118° in Phoenix, and I have a handicapped child in the home. I called my own A/C company, with ServicePlus's approval, as long as they called before doing any work. My tech found the unit had a locked rotor compressor and needed replacement. When he told ServicePlus, their rep sounded incoherent and then closed my claim without telling me. They reopened it but never sent anyone. After two more days of waiting, I replaced the unit myself -- $10,220 out of pocket. ServicePlus said they would send me $200 and said they don't cover the rest. This is one of the worst companies in the U.S. I wish I had read the reviews before signing up. I honestly don't know how they're still in business and out of prison. read more

I did not do any due diligence on this company. A big mistake. Their response to claims is horrible. When they do respond after numerous calls, their payment process is very slow. Waiting six weeks and counting for a payout. read more

Everything from claims to customer service everything needs to improve as i dropped my coverage due to no coverage

If there was a negative star, I'd give them 5 negatives. Worst company EVER to deal with. They will go to ridiculous ends to NOT pay for things that are CLEARLY spelled out as COVERED under their own policy. Getting reimbursed takes up to a year or more, they don't send contractors, you'll have to find your own, and most contractors don't want to deal with them because they are looking for any reason to NOT cover the claim even when it's spelled out in black and white that it should be covered. I would NEVER recommend them, and think they are the the worst company I've ever had to deal with really in my life and I'm not so young so that's saying a lot. DO NOT USE THEM. read more

Please don't sign up with this company ! My compressor broke on my refrigerator, besides them not having anyone to come look at it for a week it is now going on week three with No replacement check. I called Choice and the check has not even been cut. No one can even give me date of when it will be cut. They don't separate into different urgencies of appliance, what family can live without a refrigerator for over one month? Where do you store your mayonnaise, eggs, milk, butter, etc? Their customer service just apologizes with no solutions to solve the problem or expedite any situation to your problem. I will be searching for another home warranty company. read more

Absolutely horrible service, NEVER get a home warranty through ServicePlus Home Warranty. I wish zero stars was an option. I have also filed a BBB complaint and reached out to local news on your side programs to share this experience. ServicePlus has left us out to dry with a broken fridge for more than 3 weeks and have not even had a certified technician out to my place even though they already charged me $125. I was lied to 4 times since I filed my claim and I am going to report that everywhere I can. Casey Prescott is one of the managers that directly lied to me. They told me they would give $200 as a "courtesy payment" but I would have to sign an NDA to not leave a review. That kinda seems like extortion. Because I care about people and want people to have reliable companies they can count on I told them to keep that measly $200 and I am going to shout from the rooftops to avoid ServicePlus Home Warranty like the plague. FULL UPDATE & BREAKDOWN I've experienced absolutely horrendous service from ServicePlus Home Warranty, and I believe people deserve to know how poorly they treat their customers. Here's the situation: We've been without a working refrigerator for over three weeks. Despite filing a claim on March 17th and paying the required $125 service fee, ServicePlus failed to send a certified technician to diagnose or repair the issue. We were lied to repeatedly and left without options, which ultimately forced us to replace the refrigerator out of pocket--costing us over $2,000. Here's a quick breakdown: 3/17 - Filed claim. 3/19 - ProServ sent by ServicePlus diagnosed a broken compressor but couldn't perform repairs as they are not a company that works on Bosch fridges. Their technician even warned me that ServicePlus is notoriously bad to work with. 3/20-3/21 - I was told another technician would be out within 48 hours. I spoke to a manager, Casey Prescott, who asked for a third-party repair estimate. I submitted it within 30 minutes(it was over $2100 to repair)--but never heard from Casey again, despite nearly 10 follow-up attempts and repeated promises from customer service that he would return my call. 3/24-3/28 - Continued to call daily. I was told I could hire another third-party tech at my own expense (upwards of $250 just to diagnose, not including labor). No technician from ServicePlus ever arrived. 3/31 - We couldn't wait any longer. With a 5-year-old at home, a functioning fridge is essential. 4/1 - We purchased a new refrigerator for $2,018.12. 4/4 - I was finally contacted by a new technician ServicePlus assigned--over 3 weeks later--but the new fridge had already been delivered that day. Adding insult to injury, ServicePlus offered just $200 in reimbursement, claiming that compressor failures only occur due to leaks--despite there being no report or evidence of a leak. Our refrigerator had no prior issues and failed suddenly, which I can verify with smart home energy tracking data. They also require me to sign an NDA to get that "courtesy payment" or as I call it a slap in the face. So, we're now out $2,143.12--including the fridge cost and the original $125 service fee--for an appliance their policy should have covered. I've requested a refund for our policy, but have been ignored at every step. This experience has been appalling. ServicePlus has lied, ghosted me, and failed to provide even the most basic level of customer service. I hope you can help share our story and protect others from going through what we've endured read more

I used my policy for the first time recently. The only reason I didn't give 5 stars is that it took 2 weeks for the microwave parts to arrive. The tech was professional and knowledgeable. I'm glad I bought this policy. It only costs the deductible for the repair. I would have just gotten rid of it and bought a new one so this just saved me about $400. read more

Do not purchase a home warranty from this company. They do not value their customers at all. It takes weeks, if not months to get your issues resolved or get any kind of compensation. They do not have an ample amount of contractors to work on any claims. Ninety five percent of my claims I have had to have my own contractor. They give you a minimal of 200 to 250 for upfront, reimbursement, if it's going to cost more than that, the contractor has to contact them while on job to get that approved, and it takes hours for the contractor to be able to do that. If you're willing to pay the contractor up front and they haven't approved it, it's a battle to get the funds reimbursed. On one of my claims, it took me six months to get my money back. read more

I wish there were negative stars! WORST CUSTOMER SERVICE EVER!! The Customer service staff is uncommunicative, misleading and Uninformative. The customer serivices staff is unhelpful, unclear and are more invested in getting you off the phone than actually addressing your needs. I cannot wait until my contract is up with these people so that I never have to deal with them again. TRULY AWFUL service! STAY AWAY!!! NO PEACE OF MIND HERE! read more

We were to receive $250 for our dishwasher buyout last August for our claim filed in July of 2022. Here it is March 30, 2023, and we still have NOT received our buyout check. Do NOT use this company. read more

I would NOT recommend this company, they CANNOT honor their contracts. They are a genuine scam. I had my central AC maintained in July. I was told that the blower belt needs to be replaced. I called service plus on Aug 1 to file a claim and requested a technician assisgned. I called on Aug 2, and was told it would be 48 business hours to have a technician assigned. A "Rebecca" from service plus said I could hire my own technician. I explained that I tried that prior to calling them on Aug 1, but my technician wants nothing to do with this company. I called again on Aug 5, after the 48 business hours. And, they didn't have a technician. I have been told by everyone at service plus that they do NOT have a technician to assign me. This company is violating contract law in that they cannot honor their contract. Why would I pay for a warranty if I had the $ to have the work done without the headache? I'm contacting the FTC, the BBB, the "Patch," and looking to start a clas action lawsuit against this company. As I sit typing this review, service plus offers a rewards program. For what, they do not have a technician to assign??? It's been raining in my state for a week, and service plus cannot locate a technician to replace a blower belt, really? Or, is it that service plus doesn't want to hire a technician? I just got off the phone with stanely, he doesn't even have a service plus policy from his company for his own home, why not? What does stanley know that he's not telling the consumer? Service plus wants me to hire my own technician. If the repair is over $200, the technician has to call service plus to give a diagnosis. Mine will not call. I have made several calls. Gotten no where. I look forward to the day that this is shut down. read more

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ServicePlus Home Warranty Formerly Total Home Protection, ServicePlus Home Warranty has been in business since 2016. It rebranded in 2021 when Total Home Protection settled a lawsuit with the Office of the Attorney General for deceptive marketing practices. As part of the settlement, the business agreed to revise its business practices. Unfortunately, their "deceptive business practices" still in place. This company really took me for a ride. I called to get info about their service and spoke to the customer service rep Tom Harkin, very pleasant guy and started to ask questions to get me discounts. Started to thank me for being a Military Retiree and offered a six-year plan at $350.00 a year. The catch was to have to pay up front $2,250 dollars. I figured it was a good deal $350.00 compared to other companies contracts from $800-$1,000 a year. Great mistake! I thought the contract was like any other warranty companies I had in the past. I was wrong; I found out the hard way. The customer rep never said anything about the cancellation clause until 3 months later when I placed the "first repair claim." He did say that I have to way a 30-day period to place the first claim order, but didn't say anything about the 30-day cancellation policy from the final date payment received. I discovered that the claims department even though they claim to have a staff available, never answered the phone or were available the entire weekend. I had to wait until Monday. The company they referred me to, Palm Bay Air & Heating in Palm Bay, FL was also a nightmare to deal with. I was very upset on how ServicePlus handled everything and the unprofessional way they spoke to me. I told him that I wanted to cancel my policy, and the customer rep, very sarcastically, said that "I should have read the fine print. I only had 30 days to cancel, otherwise I have lost my money or to continue to deal with them." At that point I said, "So, you give only 30 days to cancel and at the same time you have to wait 30 days to place your first claim. How convenient, nice dirty trick. Let's just leave it like that; you're nothing but a Scam Company with "Deceptive Marketing Practices." I should have check the Reviews prior to sign up with them, please if you're reading this, don't make the same mistake I made. read more

I would never ever refer anyone to this company!!They have got to be the worst!!I've put in over 4 claims the past year and not one have been paid/fixed.4 days ago my hot water heater went out and I couldn't even get them to send someone out to look at it!I went back their website only to discover my claim had been closed!Thats the second time in 3 days that closed my claim I paid them $1200.00 for 3 years contract up front and now they want even give me any of my money back.Why?? Because both parties have to agree on the cancellation and they said that they're not gonna agree with me to cancel the contract!!So they got my money and I can't get them to fix anything or even send someone out to look at my broken appliances.After 3 days with no hot water I ended up paying out of pocket for a hot water tank.Please stay away from these people!! read more

ServicePlus Home Warranty - Evidence of my claim - Home & Rental Insurance Near Me - Edison, New Jersey

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This company is a joke. I have contacted them multiple of time about the same issue and they keep telling me it take 24 to 48 hours for the paperwork to up load, the company they sent out took 3 days prior, they came out on Monday, the problem still exists after leaving in about 5 mins. I contacted the company before, the guy got out of my neighborhood and service plus wouldn't call him, they told me the paperwork needed to load and it's Thursday, I put a call back into Service Plus and they don't have any answers about me not having any heat. I just had pay another company to come in, I had no heat. It seem to be the issue every time I contact them about something that needed to be fix in my house read more

Dear Mr. Mostofi, I am extremely dissatisfied with CHOICE HOME SERVICE. In the past two days (Tues. 6/26-6/27/2024) I have placed over 20 calls to your service number. I get a recording to leave my phone number to receive a call back. I do get the call; however, NEVER directed to the proper individual. My policy states it covers my A/C system which should include the A/C compressor. I'm told to replace the compressor it will cost me $400.00. I have agreed to pay that amount begrudgingly since I live in Florida and cannot be without air conditioning. How will you compensate me for my dealing with your company aside for reimbursing me directly the $400 I'm laying out of my pocket? I do NOT wish the money be applied to my policy account (380928406) Thank you for assisting me in this matter in advance, NEVER HAVE I BEEN SO DISPLEASED WITH ANY SERVICE OR OTHER COMPANY THAN I AM WITH CHOICE read more

RUN............DO NOT buy this home warranty program. They play so many games. 1, they will not replace your appliance that fails, they will offer you a fraction of what is worth to replace. Example, my $800 washer failed, and they offered me $200 to get a new one. NO REPLACEMENT. 2. When I contacted them about an item that needs service, they say that they can't find a service person and offer me $200 max to have a service person come fix it. If it is more than $200, the service person has to call them to get approval. I had an electrician come, it really cost me $250, but he wrote me a bill for $200 so I could submit it but paid him the full $250. He was not about to call the company and wait on hold while they decided if they could cover the extra $50. I submitted that bill back mid Jan 2025. I just got reimbursed by this company in June 2025. 6 months to get a reimbursement bill from them. 3. The next time I called them about an item to be repaired, again they tried to tell me that they could find a service person. I told them to try harder to find a person because I was still waiting for them to pay back from a previous service call. They finally found someone. They lied to the service person. He traveled over an hour to get to me. He was suppose to get mileage, which they later told him he would not get. Worse, he spent over 45 minutes on the phone with him to find out that they would not replace one of the circuit breakers that went on my electrical......I can't even remember what lame excuse they came up with. I ended up paying for that out of pocket! I know that this service contract is cheaper than other contracts ...........but there is a big reason for that! You get what you pay for. So here is the scoop........you WILL NOT get your appliances replaced when they break- you will get a small fraction of what it costs to buy a new one, you will likely have to find your own service people to do the repair work and if you accept their offer to have you pay for it and they will reimburse you----you will wait 6 months for reimbursement. Like I said...........RUN read more

Every claim I put in I am told they can't find a service tech and it will take 2 or more months so I end up having to pay to repair everything myself. I have tried to cancel numerous times and keep getting told that I am locked in and there is nothing I can do. I have been getting ripped off for 3 years. Please do t make the same mistake. Service Plus is a fraudulent and predatory company. Avoid at all costs. read more

I made the mistake of purchasing a warranty from this company- highly recommend you look more closely. Totally unresponsive I would take a refund if they would give it to me - I did request one within the 30 day window (by text) - The completely refused to honor the ask. They also said. My bank never paid the when I disputed. Bunch of liars. Honestly they should change the name of the company to CrappyService now that we have your money. A joke of a company ... My next step the senior law center ..... read more

Service Plus Home Warranty is a scam. DO NOT PURCHASE A POLICY WITH THIS COMPANY. They will try everything to keep your money without giving customer service. I have filed a complaint with the Attorney General. This is the reply I received from them when I wanted to cancel my policy because they wanted to give me $200 in lieu of fixing my $1350 dollar stove/double oven. The consumer purchased a 3 year + 6 free months policy on 7/20/2022 for the promotional rate of $1,080.00. With 7 months of service at the standard contract rate of $66.58 a month, $145.00 costs incurred and $150.00 administrative fees, which totals $761.06 for a total refund of $318.94 as per the Terms & Conditions of the consumers' policy. At no time did the sales rep inform me that there was a $150 administrative fee. How can I incur $145 costs when absolutely no work was performed, and the first service call was free? In an effort to resolve this complaint we only would charge the consumer one term administrative fee and waive the other two for a total refund of $418.94. I have not received any service from this company. I want all of my money back. VSS PS: If I could give them a minus rating I would. read more