Terrible service. This insurance broker was recommended to me by a friend. I will admit at first…read moretheir rates are good at first but they have terrible service, promise to call you back with requested information and don't and after a year your insurance premiums go up dramatically without you having any accidents or other negatives on your driving record. Inez was my rep. From inception she was supposed to get back to me with a quote for auto, renters and motorcycle insurance. She never got back to me within the week she said she would so I began my onslaught of phone calls to inquire again and AGAIN! Each time she said she'd have to get back to me and never did. I eventually jumped the gun and just got the auto insurance because my policy renewal date was coming up with a different company and I didn't want to play the refund game. After locking me in, Inez neglected to get me the requested info for the renters and motorcycle. I have since called on various occasions and have always gotten the "I'll get back to you" from her and some other guy at the firm. Its been a good year now. You folks give Latino's a bad rep. Make us all seem like unreliable yes men. Perhaps that's what you're going for. Unfortunately some of my people pride themselves with showing up late and never calling back when they say they will as if it were a good thing...It isn't. Call back and follow up. Or at least pick up the phone. Your office hours are from 9-6 Impossible for you to be too busy to answer between 10 and 5. Now my premium has gone up an extra 50 bucks in a year and I haven't had an accident, speeding ticket or any other infraction for that matter. I dunno what to say... Good luck if you do use them, otherwise use a different progressive agent. They suck.

Honestly, if I could give this place 0 Stars I certainly would. I used them for 2 years, 2 years of…read moreterrible service and Rising rates. My car insurance went up another $400 this year so I looked around for 20 minutes and went with Geico, saving about $800. I speak Spanish, but the woman at the front desk in this office speaks absolutely zero English. If you're not fluent in Spanish don't expect to be able to communicate with this office. They don't call you back when they say they don't get back to you with the information when they say, or send anything on time or filled out correctly. I wanted to use somebody in the neighborhood, but forget these people. I realize there's a lot of Colombians in this area, but it would be nice if at least there is one or two people you communicated with at this office that spoke English. Go somewhere else.

Ms. Wanda provides excellent service. Very professional, knowledgeable, and helpful. I highly…read morerecommend this agent.

I called this place about 4 days ago, My cousin is ensured by them and he wanted to add me into his…read moreinsurance, but do to the door English he knows he handed the phone over to me. I spoke to a agent by the name of Shontee R Seward. I told her I was the person been added to the account, and I gave her my liscence information and everything she asked me for. I gave her my email address and that's how we communicated. She never sent me a picture with the new policy with both our names on it, so I just let a few days past by thinking either she was going to send it or he receives it in the mail. Now I need this policy ASAP! to start driving in my job and I try contacting Shontee but she wouldn't respond to my emails my last option was calling the place. Due to not been around my cousin made it difficult just in case they ask me a question and j wouldn't know it. I called and some one answer not Shontee dough. I told them I needed a picture of the policy and I explain to her everything I just wrote above. She then put me on hold for like 5 minutes and kept talking to some in the background. Then she ask me what's my cousin date of birth. I ain't know it by hard so I had to call him and before I called him I told her he's at work it's his first day of his new job that's why he's not around me on this call. I called my cousin and he told me his date of birth when I tell her then she tells me she's not sending me the info she's sending it to him. I told her I spoke to Shontee and the information was sent to my email address since he ain't know English very well. At this point I'm going back and forth with her. She never sent it to me. Sent it to my cousin but then made a complaint to my cousin saying I was rushing her and being unprofessional. Worst customer service I had. My cousin called me kind of upset at the situation, I feel bad myself that agent would call him like I understand if you have safety rules invade of fraud etc.. but I gave you enough proof I was the person behind the phone. Very unprofessional to get of the phone with me to then call cousin and make such a bad complaint. This one star goes based on the service and that particular person that picked up the phone hope you get to read what I wrote and not do it to some one else.

Fantastic auto insurance agent in Eatontown NJ. I bought car insurance for my self and my family…read more The insurance quote was excellent, and Brian was supper helpful in answering all of my auto insurance questions.

I worked very closely with Carlos to get insurance coverage. He was always very respectable, kind,…read moreand patient. They use HomeSite for home coverage.

Thank you so much Cindy, you made all this easy for me to understand, answered all my questions and…read moreconcerns. Cindy you're a true professional at what you do, because of you I couldn't be any happier! THANK YOU!

I have great experience seeking advice for a new insurance policy for my vehicle…read more no scams for hidden charges plus I feel safe with state farm.

Great customer service! Thank you, Valery! Walked in & out in 10 minutes. The other agents in the…read moreoffice were very nice!

Mikasa is an excellent agent and a kind and wonderful person. If I could give more than 5 stars I…read morewould. I needed some paperwork taken care of and she rushed to immediately send it out. And I mean immediately. She didn't want me to worry about anything. I'm not tech savvy so she walked me through everything step by step and copied me on what she sent out. She even took the time to talk to me and made me feel I had a young voice despite my age. I was more than a customer. She cared like I was part of her family. She did more than check all her boxes. She took the time to explain things and shared her knowledge and sprinkled kindness every single step of the way. If I could give more stars I would give 20 stars. Great job and a smart lady and she creates a welcoming environment!

Jazmine is very knowledgeable prompt in her responses and always so helpful. Very professional and…read morea pleasure to work with

I used this insurance for many years, and was happy with them. He has since retired, (sent a…read morelovely reassignment letter.) I have a name that our policy was reassigned to, but I have no idea if that's true of all of his clients, so I won't include that name here. Otherwise, I'd suggest just calling state farm at the general office with your policy number.

If I could give a 0 I would! If you want a insurance provide and office to turn it's back on you…read moreand to decline coverage on an accident then this is the provider for you. My car is damaged very badly and I will be paying out of pocket while this company takes my direct deposit for over $200 every month. Statefarm is not a good neighbor and absolutely will not be there!!!!!

Worst place for car insurance... Ricardo IS VERY NASTY! If I could give theses crooks a zero…read moreraiting I would!! We were looking to change our auto insurance and the arrogant RICARDO wanted to think he was giving us a saving and wanted to charge 800 dollars to even switch over!! WHAT A JOKE THIS place is!!

If you are looking for car insurance, STOP LOOKING ONLINE! Go see Eric Roth at Roth Insurance,…read moreright next to the DMV on Staten Island. He will help you figure out the best insurance at the best price to suit your needs. This is one case where the old fashioned face-to-face business transaction yields the best result. Getting quotes sent to you online will only result in higher rate quotes, confusion, and endless emails and phone calls from strangers. I can't believe how helpful he was! Honestly, it restored my faith in mom and pop shops!