Someone I know purchased their AC system from Ameritech. On the side of the AC Handler, they placed…read morea sticker with a graphic that says "AMERITECH. REPAIR IT. REPLACE IT. MAINTAIN IT." Do not be fooled. When their AC went out on a Saturday night, they sent a technician the next afternoon to fix it. Over the course of a four hour service call, the technician identified that the circuit board, and OEM product from Japan, would be needed in order to get the system back online. By the way, it was July in Florida. The company maintained that the circuitboard would not be available in the near future, and that the customer should call back in two weeks to check status. Again, July in Florida - with no air conditioning. Miraculously the part arrived six days after the original failure, and a technician was dispatched 48 hours later (no right away - 2 full days later) to install and complete repair. A different technician arrived this time, Alex. Alex opened up the AC Handler and within 10 MINUTES found that a fuse was bad and needed replaced. THAT'S IT! No circuit board was needed after all. Ameritech did not take responsibility for the error and charged over $400 for labor for the ordeal. ''Nevermind that the customer's system was misdiagnosed entirely, made to wait in the Florida heat inside their home, which exceeded temperatures of 85º inside with humidity. Alex is a great AC tech, no doubt about it. But Ameritech should have some degree of ethical standards, which they clearly have not shown in this case.

Ameritech installed two new units in our home, replacing 20 year old systems in November 2022…read morecosting about $18k. Since this time, the 2 tonne unit has stopped working on 3 occasions. The first time was during the cold spell in December so we had no heat. They came out and a few technicians looked at it and said it was an electrical issue (despite them checking the electrical panel when they installed the units). We had a new electrical panel installed. It worked for a while. Then in July 2023, the system shut off again. Their technician arrived out and said we needed to flush the system as water was backed up and charged us $325 for this. Now this week (Aug 2023) it has gone once more. We have a call into them to once AGAIN have them look at it but having your AC go ONCE AGAIN during Florida summers is unacceptable. At this stage we think that they installed a dud unit as three failures within the first 9 months is ridiculous. It seems that they'll promise the world when selling you a product but can't seem to install a reliable system. If I knew then what I know now, I'd go with another company. Bob is a smooth salesman but for us, their reliability speaks volumes. Update-08-20-2023 Ameritech installed the base platform for the units, this base is now sagging in the center and the units are not draining correctly. They're telling us that this is not covered by their warranty which is mind-blowing as they did all the work! They sent a technician out with four 6 inch plastic shims as if that can raise the attached units! Quite laughable if it wasn't so frustrating!

I was dispatched by AHS to have another company come out and after seeing their reviews, I asked…read morefor a different company and was sent In Control Plumbing. I was happy I was able to switch, as this company was able to diagnose my leak and get us fixed up quickly. Even for items not covered by the warranty company, the pricing was fair and work was professional.

We had an appt scheduled for 1-4pm. Just before 4pm we texted the service man and asked if he was…read morestill coming. He didnt recognize us and said he was running late. At 5:30pm we texted again and he called us. He still had 1 more customer before us. Converstion got heated and he got defensive when we didnt want to wait for him. He either completely forgot about us or he is Extremely inconsiderate of the Client's time.

Service requested related to Air conditoning leaking at least once a 3 months…read more Quality of work is the best we had ever seen. Value is really good. It is a value added. John N is highly knowledgeable, he really educated us on the Air Conditioning..No other company has done it so well before. He is a great asset to the company. Stephen who picked the call was extremely helpful as well. This is a company trust for aircondictioning for sure... They are reliable, honest, trusthworthy and highly effective. Quality of work is the best Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

Service One's technician, Will, performed scheduled maintenance on our HVAC unit today. His…read moreexpertise and friendly manner was a credit to himself and his company. He took the time to do a thorough job, and found an issue that could have caused us a problem in the middle of the summers heat. We bought our unit from Service One and they have performed regular maintenance since. We couldn't be happier with their service. Thanks Will!

Was out of town and came home to A/C not working last…read morenight. Today I called the on-call tech (Michael) who promptly returned a call to me after I left a voicemail. He talked me through a troubleshoot. He said that he would call me later-after he finished the call that he was currently on to see how the troubleshoot went for me- which he did! This is the text that I sent to him before his f/u phone call. "Hi Michael - Thank you - Thank you - Thank you !!!! You are awesome! That worked! .......... A couple of months ago I responded to a Ring post requesting a recommendation for A/C repair. -With the customer service that you and your team provide (like the above) I could not help but post my strong recommendation for Matthew Roberts! You rock!. Thanks again!!!!" Michael saved me hundreds in time and labor on a weekend. Their customer service is unparalleled, which is why I have had a bi-yearly maintenance plan with Matthew Roberts for years.

Fast service. Honest. Competitively priced. Excellent customer service. I must say I was a bit put…read moreoff with paying a $95 deposit prior to the first visit but don't let that stop you. I was worried I would pay that and they wouldn't show up. Not the case at all. (It is only for the first visit. Not required anymore once established )Hiring them for our AC needs to one of our best choices ever.

Jordan is wonderful Laura at the office is on top of everything and Kevin who answered a call on a…read morevery busy Saturday .. everyone customer focused and not out to gouge you just honest great courteous professionals my dad has been using them for over 30 years I know ... an incredibly honest and reliable ac company ! Thank you all ...,

Im a very happy customer that was helped by a young technician called Joey that gave us excellent…read morefeedback and hints to keep our AC unit working the right way. He looked professional and knowledgeable and had a friendly way to share his points of view and suggestions.

I called Scott's on a neighbors recommendation. They showed up for an after 5:00 service call. Cost…read morefor visit was $149. The tech looked at every thing and said I had a leak in my condenser unit coil. He could "hear it". So I asked if it was fixable. He said maybe not sure, and that someone will reach out to me tomorrow. Next morning their sales guy comes out and says you need a new unit. Later on in the day he sends a quote for $17,400. I call and ask if it's repairable, (I looked on line and I could by the part my self). He says the part is obsolete, really? I am looking at it on line and can have it at my door step in 2 days. So I knew it was BS and they just wanted to sell me a new unit. So to get another view I called American air and heat. There tech was more through than Scott's Tech and he pin pointed the leak quickly. Gave me a quote on the spot for $2100 and they had it fixed the next day.

I will continue to give 5 Star reviews to Scott's Heating and Air Conditioning are an A+ in my…read morebook. Replaced my AC unit with them a few years back and now have my twice a year maintenance with them as well. Parker has been my representative the last few visits and he always does a thorough job AND takes the the time to show me the things he has taken care of and will give me tips on things to keep my AC running right. I have had the same experience with another rep but I can't remember his name. Great company and a great team!!

Von came out because our ac was not working. He was professional, know legible and patient. He…read moreexplained everything in a language i could understand and worked to make sure the parts were covered under warranty. they ordered the part we needed he went and picked it up. He assessed both our units and is coming back Monday to follow up. Thanks Von for being awesome and keeping us cool!!!

E.C. Waters has been servicing our home and business for a few years now. We have not had any…read moremajor issues and they have been reliable with annual maintenance. On 7/28/ 21, Wed, we called them because our AC wasn't working. Alan (I think that is his name) came out the next day in the morning, on 7/29 ( Thurs) and assessed the issue. He said that we needed a blower motor, that they would have to order. He was unable to tell me when they would order it and was unsure of how how long it would take. He seemed very disinterested and just shrugged when I asked him questions. I called his office that afternoon and asked Crystal ( person answering the phone) if she knew when the part would be in. She gave me a cagey answer indicating that the part hadn't even been ordered yet. I asked her to call me when she ordered it. She never did. I called her on 7/29 ( Fri) and she told me she ordered it but had no idea when it would be in and that she would give me a call on Monday, Aug 1st!! She hadn't asked them to track delivery. So it now has been 92 Degrees in our house for two days and they seem like they couldn't care less. We were desperate and began calling our friends for recommendations. A friend referred us to All Star Heating and Cooling, stating that they were extremely responsive. Boy, we're they ever! We called them Fri evening, they were at our house on Sat morning, and had the part installed by late that afternoon!! ( They also charged $100.00 less for the part.) The owner even called a few times to update us on everything they were doing. I hope the next person who is without AC, won't call EC Waters and have the experience we did.

I switched back to Ferran after trying another AC maintenance company. I love how punctual and…read morecommunicative Ferran is. They always show up when they say they will (the other company rescheduled on me 3x at one point) and they're very professional and polite which makes me feel safe. I also like that they wear booties before going into the house. The maintenance services are quick and easy- no hassle.

I made an appointment with them several weeks ago to do an internal inspection on my duct with a…read morecamera. This was set up online. Everything seemed very clear. The appointment was for today, Monday, April 27 between 8 and 11 AM. I called earlier this morning to see if anyone was going to show up. I got an answering machine. My call was returned at 1:37 PM and they acted like they had never heard of me and that they didn't have cameras to do duct inspections. These people are not reliable and the left hand doesn't know what the right hand is doing. I am going to pass on them. Not showing up for a confirmed appointment is a hard stop.