This is the most rude company I have ever dealt with. I made an appointment and when they never…read moreshowed up, I called them and was informed that they didn't do appointments over the internet(which is how I made the appointment. When I asked why they sent me four texts reminding me of my appointment, they informed me that they never send out text reminders. When I called the number I received the texts from, it was Mint, but was informed that I was still wrong and that they never sent me a text. I was just trying to let them know something is really wrong with their scheduling system, but they did not care.

Did a nice enough job but dealing with the management was one of the worst experiences I have ever…read morehad. I recommend finding another company to do your restoration. Save yourself the hassle of dealing with such a disgusting company.

In August, we received and accepted a quote for new countertops and some floor replacement. Someone…read morecame out and measured for the countertops and floor. Shortly after that we were told the job would be done "before the end of October", then it change to "before Thanksgiving", then to "before Christmas". After I posted a negative review, I received a call that they could start our job next Monday. I don't believe anything they say and I have no faith in their ability to deliver, so I'll get another contractor. I would love to have had the work done in October as originally planned.

Unfortunately, I would like to give them a favorable review, Pablo the plumber who came out to our…read morehouse was courteous and professional. What started out as a simple toilet clog turned into something more serious. When he left our house last week (Thu or Fri) he was going to give me an estimate on the fix. A week later no estimate, today I called asking if they just didn't want to do the job since I hadn't heard back from them, the women who answered the phone said she wasn't aware of me needing an estimate and was going to contact Pablo then get back to me soon. I called around 8:30 am today and as of this review (it is 12:30pm) I haven't heard a peep. I was charged $150.00 to come out to my house, which is fair for the amount of time Pablo spent trouble shooting, but I don't feel like I should have to beg them to work for me. Take this into consideration if you decide to hire them. Marvin S

I am so shocked, I called Semper Fi, I was told it would be around 300 to clean the carpet with pet…read morestain service and I was ok with that, I knew that was a rough estimate and it could be a bit more, well when the tec got there the price jumped to a little over 500. My poor husband was left speechless. I know things are high but damn, who can afford that, we are both on social security and this place is a rental. He told my husband that the pet solution was 100 a gallon and they would need to use 1 1/2 gal. these people should be ashamed of them selves. I thought car salesmen were crooked, taking advantage of the people is wrong.

I called Semper Fi to save me from a disastrous carpet cleaning I had the day before which left us…read morein a mess. Dirty carpets looking two colors, one wall to wall so wet it took 9 hours to dry with three windows open. The carpets felt stiff like they weren't rinsed well. Whatever was used on the carpets made my feet on fire! I scrubed them , lotion them with no relief. The chemicals literally burned my feet!. I had to apply persription medicine on them to get the burning raw feeling to stop so I could sleep. TODAY....Semper FI's crew showed up on time, read the labels on the back of the carpets to determine how they should be cleaned, measured the carpets, explained how each carpet should be cleaned and then presented their quote. The process put me at ease knowing I had professionals about to clean my carpets. The carpets look amazing feel like they should and will be dry in less than an hour and very soft to walk on. I called the owner the minute they walked out to thank him for saving our carpets and me! I am unable to give them more than 5 stars so I will be their walking advertising and will spread my praise of their company to all on the social media sites I am on!!!

The Yuma team was HORRIBLE and I would NEVER recommend them. My husband has been deployed for the…read moredamage and duration of repairs, I'm pregnant and have two children. One of which has a medical condition. While in the hospital the Yuma team would call my phone 4 times within five minutes instead of working with our property manager. They were late to jobs, would leave early, not communicate. They had ONE guy on the job, he would leave for hours during the work day. They had days where they just didnt show up period. They lied to the owner of the company about what was going on so I started speaking to the owner directly. The work didnt get completed by either of the completion dates and on the last day they had 7 guys there to get it done finally.. After work was done we found broken brand new tiles they had done and are waiting for them to now come back in and fix. Mark from the Yuma team was a nightmare. He was rude, unprofessional, and should never work with customers.

Stay away from this company if you value your sanity and time. If you find yourself stuck with…read morethem like I was, make sure you get every single promise in writing, that you take pictures of everything ( in fact, you should set up cameras in the area they will be working in), and generally watch them like a hawk. Communication was terrible, they did not dispose of materials correctly, exposed my entire house to mold, made verbal promises they walked back later and were generally incompetent. I hired them based on my insurance company's recommendations. It was a little too late when I saw the reviews on the web and the fact that the franchise has been sued over and over again by homeowners. This company is horrible. You are better off doing work yourself than hiring this company. DO NOT let them pay for any third party testing. You pay and they can reimburse you. Additionally, check the paperwork carefully, especially replacement materials. Because they work so closely with the insurance companies, they cut corners to save the insurance company and screw you, the homeowner paying for it all. WATCH YOUR BACK AND STAY AWAY FROM THEM!

I had Chem-dry out last week to clean my carpet and upholstery. The final job was a disaster with…read moremissed areas on the carpet and recliner. The entire entry way was never touched, at all. I was assured that if there was any issues after everything dried, he would return and resolve, or try to touch up any issues. I've called twice, with no reply. To add insult to injury, I tipped the serviceman $ 30 because of his promise to resolve any issues. I did business with Chris a few years back and he is an Honest Businessman. Too bad a properly company went to trash

terrible service. i had appointment at 1100 and no one showed up. I tried calling office several…read moretimes but only got a answering machine. DON'T USE THIS COMPANY!!

Great with services provided for water mitigation and reconstruction services…read more Excellent staff

Isaack and crew not only did an amazing job in remedying an urgent water heater issue, but were…read moreavailable to respond immediately and arrived on site exactly when promised. Once he was able to diagnose the cause, Isaack sourced a hard-to-find/backordered component through his network of contacts and went far above and beyond in tracking one down so that I'd have service restoration within 24 hours (vs potential weeks of lead time). Additionally, he was in constant communication and provided clear and easily understandable updates on technical matters both over the phone and via text messages. It's rare to find this level of pure customer service and attentiveness in the Valley, and I was extraordinarily pleased with the results. Quoted rates are reasonable and transparent, especially considering the exceptional level of service/care provided. I cannot recommend Isaack and Master Pro enough.

I will just state the facts and you can decide. I have about 5 feet of slate tile, 170 feet of…read moreclick flooring and about 400 and change of slate grout. All due to a slab leak that, thankfully, was very small. The first estimate for all three was $5500 which was just one number, and seemed to be pulled out of his posterior. I asked for a breakdown of the three jobs and he was resistant, telling me the combo was a "good deal". When I got the breakdown it was $7175 (I don't think it cost him $1675 for the breakdown). And he estimated $500 a foot for the slate (!) (materials supplied) and it's because he had to "level to area". I've laid tons of flooring and that's typical with any installation. For 170 feet of click flooring (my materials) he estimated $3400, or $20 a foot. Next closest estimate was $550. Steam cleaning the grout was $1275 which I thought was competitive. Overall, considering the time estimate was two days, it's about $3500 per day. Since I'm not having any of the work done by him, I can't speak to the quality. I've noticed that many trades just throw out a price, seemingly "at random". But beware, and request a breakdown. Then calculate the per day cost. If you're not comfortable with that, get more quot

Quick response, hard working, great job and amazing prices. These guys are great, great personality…read moreand easy to work with. They did my carpets, first floor tile/grout, and my couches for upholstery, everything looks amazing! I definitely will call them again for any cleaning or even handyman jobs I need. Thank you guys so much, you were a pleasure to work with! 10/10 recommend to family and friends

Great Service- went above nd beyond by cleaning some melted wax off the side of my couch without me…read moreasking! Very nice service! Will use again next year!

They do a great job and are on time. I've used A1 Quality two times, happy with there performance…read morein cleaning my house car....