Terrible work, terrible customer service!
Our tenants paid for 5 carpets and a staircase to be cleaned as part of their move-out. We went over to our rental house and could NOT tell if they had been cleaned! Stains remaining, and every room had crumbs/hair/debris outlining the perimeter.
No way could they have been cleaned properly, using a professional service. So I decided to call and let them know my concern and asked them for a re-do. The woman that I spoke to was very defensive, stating that they have before & after pictures and it was 'very clean' when the cleaning technician left. I explained that there was still debris in every room and each corner, so he may have rushed, since the house was vacant. Nope, she came back with "our trucks have a GPS system and he was there from 9-12:30, plus we have photos of the 'after'." She called me back the next day and left a message that "the technician that cleaned the carpets confirmed he did not rush but would be happy to come back and vacuum the corners of each room if I'd like."
They WOULD NOT re-do the POOR job that was done!! Absolutely disgusted by such poor customer service, with no concern for satisfaction.
I personally vacuumed each room entirely today, as new tenants are arriving Monday. To my SHOCK, the amount of dirt in EACH room was unbelievable. It FILLED my vacuum canister (each room!)-- so much dirt, hair and crud. 5 canisters FULL! I have attached a photo to share how 'clean' my carpets actually were..
Do not use this company. I will only use Stanley Steamer in the future, as I should have insisted my tenants do! read more