I used these guys in July for a very minor roof repair and loved them. In September I experienced major damage due to Hurricane Helene. A 100+ foot tree basically fell across the front of my home and yard, doing damage to the roof.
I immediately called Dale, who I honestly consider a family friend now after his assistance in July! He got out to my house ASAP to do up an initial quote/assessment of damage. But my reason for this review is how he and Sam handled the insurance claim. Dale agreed to meet with the adjuster the day he inspected my house and went over all damage with a fine-tooth comb...not just roof damage. He took pictures of everything (which was helpful to me because I currently live in VA). Real Good Roofing uses the same assessment software as insurance companies, so he loaded ALL the damage found (fence, siding, landscape, electric, etc.) into his own software and submitted this to insurance. Because the software is the same, my insurance company did not ask a single question or fight anything...they immediately issued payment! I really did not have to deal with the insurance company at all...Dale and Sam literally took care of everything and CC'ed me on all correspondence with State Farm. They even caught a major error (wrong grade of roofing material) made by the insurance company, so they went back and got this adjusted for additional payment. Then, when they actually completed the job and removed portions of the old roof, they found more extensive damage than anticipated. Again, they submitted for a supplemental direct to insurance and I was paid within about 5 days.
This was the first insurance claim I have ever had to file in my entire adult life and these guys made it so seamless! They are true honest professionals. Also, they have the best "business interface" of any contractor I have dealt with in Savannah. They have a beautiful program that uploads real time photos as they are doing the work, their quotes and invoices are through a professional program (not a fly by night shady under the table receipt on a sheet of notebook paper), and their written correspondence and communication with both me and the insurance company was top notch. I truly consider these guys friends now and will 100% go back to them when I need a new roof and will recommend them to all my family and frie read more