My experience with this company started out well, but unfortunately became extremely frustrating once there were problems that needed to be addressed.
They were very responsive and pleasant in the beginning when they were trying to get the job. However, once the work was underway and I had questions or concerns, communication became very difficult.
I was originally quoted one price for the remediation, but they ultimately charged approximately $1,500 more. I was later told that the lower price I had been quoted was only if I also hired them for the work after the remediation. That was not clear to me when the original quote was given.
I also learned that they act as a middleman and hire other companies to perform the actual work. There is nothing inherently wrong with that business model, but in my experience it added another layer of cost and made resolving issues much more difficult.
What has been most disappointing is what happened afterward. They were paid in full, and the amount paid was actually higher than the remediation quote I had originally received. I contacted them regarding the approximately $1,500 difference and asked for clarification and a refund. Instead of addressing my questions, I received a message stating that I needed to contact their accounting department regarding a balance and that a lien could be placed on my property.
This was extremely concerning and confusing because, to my understanding, they had already been paid in full. I repeatedly tried to get clarification. I emailed and texted Nick, called him, and contacted the company directly. Months later, I still have not received a clear explanation or resolution.
In my experience, communication was good when they wanted the job, but once they had been paid and there was a dispute or question, getting anyone to respond became extremely difficult. Mentioning a possible lien while not responding to repeated requests for an explanation felt intimidating and was very upsetting.
Based on my experience, I cannot recommend this company. I would encourage anyone considering them to get all pricing and conditions clearly documented in writing, understand exactly who will be performing the work, and compare other companies before making a decision. read more