I had a large project (3-story rental building, 12 units) that had 2 fires within 2 years. I used Service Master for both claims.
The project went very slow for much of the time, but that was the fault of an insurance company using delaying tactics and dragging their feet, as well as the need to bring the building up to code and pass many inspections. It was simply a slow process. Once they were able to get in there and get working, they knocked it out at a decent speed.
2 apartments were completely destroyed by fire, and SM replaced those very well. Excellent work I would say. They are now the 2 best units in the building by far. The common areas (halls and stairs) were not given quite as much love, but are still restored well and I am happy with them.
Also, Chris Brooks and his man Ivan were great to work with. Chris managed the entire project and never lost his patience or temper with me (even though I may have with him once or twice early on). Chris has a background in the insurance business before starting this company if I remember what he told me correctly, and it shows. This was a pretty big project, but it wasn't too big for Chris - he managed it expertly.
Ivan was on-site lead and was also great to work with, and I could tell Ivan is also very experienced.
I would not hesitate to recommend Chris Brooks and Service Master for a job of any size, and if I ever need to restore a building after a fire or other big damage (hopefully not) I will be calling Chris Brooks. read more