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    Service Pro Fire Protection

    3.0 (2 reviews)
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    Services - Service Pro Fire Protection

    Fire protection services

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    Precision Fire Protection

    Precision Fire Protection

    (4 reviews)

    Exceptional service, especially by their estimator Chris, and their tech Tom. I got into some…read moreshenanigans last night and punctured a hole into the sprinkler line and had to call the fire department to shut the system down. I called the company that our HOA recommended but never heard back. Called Precision and they promptly gave me a quote, helped me out a little on the emergency pricing, came out, fixed the issue, and got our buildings sprinklers back on. They were so kind, professional, clean, and courteous, so much so that I asked our HOA management to consider them for future annual inspections. Really grateful for the speed they handled everything.

    Please do not use this company. There are better priced options who respect your time, your safety,…read moreand your business. Based on their performance, it is clear Precision Fire Protection respects none of these things. But you don't have to take my word for it... Below is a summary of our two-month ordeal resulting from engaging Precision Fire Protection to conduct a full sprinkler head replacement in our building. If anything is unclear, or you have questions, please feel free to contact me. I'll gladly explain anything that helps someone else make a better, more informed choice. In early October 2023, we were collecting proposals to have 300+ sprinkler heads replaced in our building. Precision Fire was about 30% higher than some out of county competitors, but brought the amount down so we could buy local. We were very happy with this, so we signed a proposal on 10/12. On 10/13, their Project Manager Tom Wilson was to come by to walk the site with a superintendent. He was a no call, no show. He apologized and rescheduled for 10/17. I was stood up a second time. No call, no show. Tom finally arrived the morning of 10/18 to walk the site. He said everything looked good and that we could begin the following week. We had another large interior construction project going on, so I gave Tom the contact information for our site coordinator so that they could brief Tom and the folks at Precision Fire on our site security protocols and procedures and make sure neither Precision Fire, nor the other contractors we had on site got in each other's way. Tom assured me they would make contact. They did not contact our site coordinator. Instead, Precision showed up on Monday the 23rd unannounced. They did not warn us or our alarm company, so they set off the alarms when they drained the system. They left our doors open, so unauthorized members of the public wandered on to an active construction site. During the head replacement, Precision did not properly cover office furniture, leaving black stains and debris on workspaces. The left black stains on the exterior of our building and on a custom hand-painted mural. The flow switch was not properly set upon completion of the job, so staff was called back at night when the alarm went off and the Fire Department was dispatched. Escutcheons and old sprinkler heads were left in piles where they were taken off. Precision took a 15 foot ladder out of our storage, used it, and left it in walkway for our staff to put away. They tossed around furniture and expensive art pieces that had been packaged and stored during the construction. A rented scissor lift has been left on site, covered in boxes of old sprinklers and escutcheons, for the past 49 days. Dear reader, that rented scissor lift is STILL HERE blocking our doors as I write this in December. We have had to call Precision Fire back out several to clean up their messes and to finish the job. We signed the proposal on 10/12, and it is now 12/11. We are still not done. As part of our agreement, we paid to have a five year certification done (it's listed on our contract), but we have nothing to show for it. One of the escutcheons (that we can see) that we've been "waiting on a part for" finally arrived, but it appears that meant they finally found some scrap metal to fashion it out of (photo included). I have phoned and emailed the owner, Art Galindo, and have received no response. As a result, we have no faith in the quality of work completed by Precision Fire Protection and will need to call in another provider to do the inspection and complete the 5 year certification. I will update this account when that is complete.

    American Fire Protection Systems

    American Fire Protection Systems

    (28 reviews)

    I had a great experience with American Fire Protection Systems, Inc. from start to finish. I…read moreinitially spoke with Danny over the phone regarding residential fire sprinkler work at my home, and he was incredibly informative, kind, and professional. He took the time to provide thoughtful feedback and guidance, and even offered to FaceTime with me so I could walk him through the scope of work. That alone gave me a lot of confidence. Danny put my mind at ease knowing the work--simply capping off a fire sprinkler--would be handled correctly, safely, and fully up to code by a licensed professional. Scheduling was seamless, and they were able to send a technician out first thing the very next morning at 7:00 AM. Erik, the service technician, arrived right on time and was equally professional and knowledgeable. He assessed the situation, confirmed what needed to be done, clearly explained the process and timeline, and got right to work. His work was quick, efficient, and clean, and he was someone I felt completely comfortable having in my home. I would absolutely use American Fire Protection Systems again for any future fire sprinkler needs and highly recommend them to anyone looking for a company that values professionalism, competency, efficiency, and outstanding customer service.

    I highly recommend American Fire Protection Systems. When I had a pipe leak that turned out to be…read morethe sprinkler system pipe, they were the only ones who knew how to shut the water off. Golden State Water didn't call back until hours and hours after I reported a water leak emergency, and the regular plumber who came out (while a really excellent person) unfortunately didn't have the licensing or training on how to solve this. The team at AFPS hopped on a FaceTime call with me and talked me through locating and shutting off the water and open the drain valve to prevent further water damage. Afterwards, they were able to come out and fix the specialized pipe. Their price was reasonable, they had a positive attitude throughout, and even identified a problem with the build where it looks like the builder didn't put a nail plate in the stud to protect the pipe. They installed a nail plate at no added cost at their own expense. Overall, they solved what was a quickly growing disaster and I am very grateful for their support. Also, although I'm leaving a glowing review--they never asked for a review. They didn't offer freebies of any kind for a review like I've seen with some other businesses. These guys are the real deal and they'd be the first ones I'd call if I ever had a similar issue in the future. Thanks for your help, AFPS!

    Service Pro Fire Protection - fireprotection - Updated May 2026

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