My pregnant wife stood in line for two hours with all the validated information we needed to get a new vehicle ownership once she got to the front of the line and provided all the information she was turned away by the supervisor even with a service Ontario agent on the phone saying we are able to do the transaction she was still turned away. As a supervisor, I think you should be able to put your pride aside and realize when you're wrong and help a customer rather than shut down and turn them away when proven wrong. Went to Merivale location and was done no problem........ read more

Useless. Answer the phone when it rings that simple

Whew. Any public service centre can be a bit of a nightmare. After having been here about four or five times now, I think it's time to organize my thoughts about this place. It's a bit of a nightmare to come to service centres. The wait times, the crowded, stuffy waiting area, the angry people who forget their identification...it can all be a bit of a nightmare. I've had a pretty awful experience here - a very rude employee who refused to listen to an issue about replacing a health card. That being said, a lovely woman named Joan was exceptional with helping me transfer car ownership yesterday. The whole process took about 30 minutes, and she carefully walked me through each paper (I think I had to complete and sign about 10...intense!), made sure I didn't miss any signatures and explained everything. This woman is seriously a wonderful person. I can't imagine dealing with this kind of stuff all day. Anyway, point being, this place is hit or miss. It's located inside the ever-dying Westgate Mall across from the barber shop. I'd recommend coming early in the morning if possible, and not during lunch hour - it's bananas. Either way, bring a coffee and something to read - and keep your fingers crossed that you get Joan :) read more

Very, very busy and they seem quite disorganized. There really should be a better system for dealing with such matters, especially for seniors. read more