We booked our appointment online and were pleasantly surprised to be served right on time--with barely any wait at all. The entire experience was smooth as silk, thanks in large part to Foster at the front. His stellar communication, welcoming demeanor, and quick wit made what could have been a routine visit genuinely enjoyable. Foster made sure everyone was greeted warmly, guided clearly, and that lineups and services were handled fairly and efficiently. He's a real gem--bringing professionalism and good energy to the space. Honestly, I walked up to the building with much lower expectations, but left thoroughly impressed. Thank you, Canada! Let's keep this up. read more

I went early was very easy the security people were very helpful and the person that took my application was very friendly and helpful

I came on 2023-06-16 to renew my son's passport. I've been to this location previously on 2014-02-10, 2018-02-08, and 2018-10-10 (see review below). Since the pandemic, ServiceOntario allowed you to make appointments that are booked a minimum of 1 week ahead. With an appointment, you only have to wait 5 mins. You can make an appointment with Service Canada too, but I discovered I could only book for 2 months in the future. Walk-in wait times are 1.5h to 2.0h! But I had to walk in because i had to apply for my son's passport by the 3rd week of Jun. Passports can be renewed online but not for a child. Apparently, this location can only handle 70 people in the waiting area. When I arrived, there was a secondary waiting area. I was given a number and was told the wait time is 1.75h to 2.0h. I went away and came back at 1.25h. Apparently, the secondary room was cleared out at 1.0h. Then I found out that when you go to the primary room, you have to line up to get another number! I got my second number at 1.5h and now have started my wait again! I wish they told me there was a 2-number system because I would have waited in the first room and then left to come back after I got my second number! I didn't know about this 2 number system because the website said the wait time was 1.75h and when I arrived at the second room, they told me the wait time was 1.75h-2.0h, so I deduced there was only 1 ticket number I needed. At the 3.0h point, I suddenly realized that I have to hand in my son's old passport because it is still valid for the next 4 months! I pre-screened didn't say anything about it. I checked that there are about 35 people in front of me, so I have to wait another 1.0h. My wife volunteered to bring the old passport to me. Luckily, it is only a 11-minute walk each way. My wife arrived at the 3.2h mark with the old passport. I got to the service agent at 3.3h. Phew! Had I gone home and back, I might have missed it. I asked the agent why the screener didn't check everything. He said that ever since the pandemic, they don't check everything. Mt screener only checked for 2 out of the 4 required items, and I had 3 of them. What an ordeal! By the afternoon,  the wait was only 1.5h. Maybe the moral is not to go on a Fri morning since the lineup is longer. Or don't wait if they are using a second waiting room. I saw pictures that even 9 months ago, the secondary lineup was outside, so it is good they have a secondary line now. There is free WiFi. The place is wheelchair accessible. There are separate male/female washrooms. There is paid neighbourhood street parking. Review 2023-197 ====== The following review was written for 2018-10-10. This is the only location in downtown Toronto that handles passports. It doesn't handle any other Service Ontario services. The wait times vary. I went on a Thu around 11am, and I only waited for 1 min! Service was courteous and fast. read more

One hour in and out!! The line is always longest when they first open. I arrived a bit after 8 and got to go straight into the waiting area. I was #56 so I was expecting a long wait. They called up the first 25 people or so then came back about every 20 minutes to call the next 10. You then take the elevator up. They then process your paperwork, you get a new number. You wait a bit more, and then they help you complete what you're there for. You pay for services there and they have tap! If you're going for ID photos, make sure you check the requirements because I saw someone get turned away because their photo wasn't correct. read more

I went to the Victoria Street (Toronto) passport office on New Year's Eve and was surprised to still see a lot of people! I was worried that I was going to be there for hours. Nicole (security personnel) on duty got everybody organized. She made sure that everybody in the waiting room knew what was expected of them (ie. have forms and other requirements ready) to get the lines going in a speedy manner. She was both polite and pleasant! Overall, I was pleasantly surprised with the efficient system they have to get through as many applicants. I was out of the passport office in ~40 minutes! read more

This place is absolutely embarrassing. Sent my renewal application in February... called three times and each time they told me it wasnt ready after being on hold for an hour... finally got Told to come between 10 and 4 in SEPTEMBER!!! to pick up my passport just to be told it will be another half hour. These people need to stop wasting everyone's time. YOU NEED TO DO BETTER SERVICE CANADA!! read more

very bad work. the system is not working together. we applied from sept with the ticket then they did not work well. they are not responsible for the job. they took twice times money from mẹ but not work.when we call and came to ask they make they know nothing. really bad work .passport Canada us bigest office and ID in Canada but working so bad. read more

Once you get pass the two ladies who are extremely rude and gives you false information. The people at the actual counters are actually knowledgeable. And they walk you through what was incorrect. I've been back here 5 times and was sent alway with false information. Just because you work for passport Canada does not mean your above people. read more

I got there at 8 am (they open at 8:30) and there was a big line in front of me. I was a bit worried that it might take a long time. They let everyone in at 8:30 and first 20 people where given tickets before opening and they proceeded to the counters, the rest queued up for the tickets. I was #21. It took only 25 minutes from the time they opened at 8:30 am to the time I left. Very quick service and people are nice to deal with. read more

Super fast service and the staff are very friendly, one really could not ask for a better passport office. I came here to get a new passport during my 1-week visit in Toronto, which means my only window was to drop off on Monday morning and pick up on Friday. From looking up the requirement, finding the place to making the payment, everything went smoothly. Picking up was a breeze too. Would definitely recommend coming here to get your passport renewed. read more

Am I seriously the first to review this Passport Canada location? It all started about two weeks ago when I realized my passport expires this September so it's valid for under six months. Some countries aren't too keen to let you in with a passport on the verge of expiration, so I needed to get mine renewed on the double. Since my passport still has some time on it, I could do the easier, faster application. For this you need: two copies of a picture, two references (not a guarantor, thank goodness), a filled out application and some moolah. I chose the 10 year option and got mine accelerated to pick up because, again, I need it returned to me in haste. The whole thing came to $180 and I was in and out in about 45 minutes. Three cheers for travel! read more

I came here at lunch a few days ago for a passport renewal. I was here around 15-20 mins start to finish. Better to come here than the packed serviceontario locations. There's lots of clear signage to help people find the office. Service FAST and the lady that helped me was extremely friendly and asked me about my vacation plans. Hope the service is this great 10 years from now. read more

When I entered, there were already several people ahead of me and was told the wait was an hour. But it hardly took 45 minutes! Super fast service and very friendly officers! read more

Super organized, very helpful, fast, knowledgable, courteous & friendly staff, right down to the security guard!

Wow! I went on a Friday morning and was in and out in 15 minutes. Everyone that works there is super nice and delivers very efficient and courteous service. Excellent experience with our federal civil service! read more

August 08, 2018 at 10:00 AM. I normally don't do the review but today it was a time for me to draft. My 8 years old son went to #74 Victoria St. to renew the passport. The officer who serve us is super talented, give him an A+ he is down to earth we need those type of people around. Thank you. Excellent experience with our federal civil service! read more

Government efficiency at its best! Showed up on a Friday at 8:10am (they opened at 8:00am). Receptionist at entrance reviewed my application and proof of citizenship. Requested That I complete a few areas on application that require information (signature box, certificate of citizenship number, etc). After he reviewed application, he provided me a number. Took a seat, waited about 20 minutes before I was called up to window #13 (Friday and the number 13 really don't go well together, however, in my case it was my lucky day). Asked me to remove my certificate from the protective sleeve and asked me for my OHIP card for secondary ID. Checked to make sure every digit on certificate/card was the same then he placed my photos in small protective sleeves, made scans of the front and back of my certificate/OHIP card, scanned the bar code on the back of my certificate, and then ask me to insert my bank card into the card reader to make payment. He provided me two receipts (one from Passport Canada showing my application number; the other a transaction card fee for my records) and informed me that I should receive my new passport within two weeks. When I checked my watch, it was 9:00am. In total, process took me only 50 minutes. Great and friendly staff are pluses! Many thanks to the agent who assisted me for making my first time applying for a Canadian passport a painless experience. Don't pay the extra $20 for standard 10 day pick-up service. My passport application was submitted on Fri, Mar 14. It was processed in Toronto on Mar 17, and shipped on Mar 19. It arrived in my mailbox exactly a week later (Mar 21). Mail-in service is quicker than what I expected. read more

This location is great. I went around 1:00 PM on a Monday. I was in and out in under 30 minutes. Definitely go here to renew your passport.

The absolute best passport office I've been to. Went in on a Friday at lunch and was literally in and out in 5 minutes flat. They're efficient and the service is even friendly! I've consistently had good experiences at this location. read more

The most frustrating experience!! Margaret, one of the many clerks who work at the Victoria Street location, was beyond rude and unprofessional and should not be in a customer service role. I am still stunned by the rudeness and unprofessionalism of this individual. read more

I find it remarkable that passport Canada gets good reviews. I had my passport damaged and had the replacement stolen. Despite having a passport since the age of 7, being born in Canada, having a clean record and paying taxes since age 14, I was forced to reapply for a passpirt which issued for 2 years. And a full application with guarantors etc was required. The reason is that they feel the need to punish people who they deem to be negligent. So nothing to do with security but rather an infantile punative action. Incredible, especially as each passport issued costs money and I'm sure covers the real cost of generating the book, if course with gross government inefficiencies aside. So when my 2 year passport needed to be replaced, I had to again go through a full application process with guarantors etc. Thus organization is run like a schoolyard patrolled by nannies .... No common sense just a grade school level approch to doing business. It's not hard to conclude that government departments have been over taken by petty nannies. And btw when I picked up my Visa, it wasn't ready (as stated) because 'well we are a little late today and come back in about an hour's. Welcome to Canada read more