1. Service Apex

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Green Brook, NJ

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The UPS Store

The UPS Store

(9 reviews)

DO NOT PATRONIZE THIS STORE. I came in to complete a Happy…read moreReturns drop-off for Zappos. The instructions clearly stated that the item should be placed in a box (preferably the original one, which I had) and that the UPS Store would print the label. The man behind the counter opened my box "to check the return," then told me I had to take the box with me. I explained that I was following Zappos' directions, but he insisted a box wasn't required and that it wasn't his problem. When I tried to show him the instructions, he refused to look. Another employee jumped in, saying they're "not a garbage center" and that if I didn't take the box, they'd cancel my return. At that point, I asked for the owner's contact information. The second worker sarcastically asked "for what?" and then flat-out refused to provide it, choosing instead to ignore me and go back to his laptop. I left with my return and label in hand. I'll be escalating this to corporate and will never use this location again.

I wish I could give this location less than one star. I've visited this store before and never…read moreexperienced anything like this. During my visit today, an employee named Harmon took possession of my documents and refused to return them when I asked because I didn't pay for an envelope. Instead, he stated he was going to throw them away, which was completely unacceptable and unprofessional. When I continued to request my documents back, he still refused, leaving me no choice but to call the police to help resolve the situation. When he heard call the police he told me to "Get the F* out." Unfortunately, the response I received was simply that I needed to leave because that was what the manager wanted, rather than addressing the actual issue. This was an extremely frustrating and concerning experience especially being 5 months pregnant. I would strongly caution others to avoid this location at all costs. For those with a similar experience, let the Better Business Bureau know: https://www.bbb.org/us/nj/dunellen/profile/mailing-services/the-ups-store-0221-90175742/customer-reviews

Service Apex - copyshops - Updated July 2026

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