Serenity Spa never made my appointment. On the day of my appointment, they said sorry we never made it yet collected their payment a month ago. I should have read all the negative reviews. k read more

I went in for a special offer on a facial. The location looked like it had been put together on a shoestring budget. The sign was just a banner. The interior had furniture that would have been fashionable in the 1970s. The esthetitian made no bones about wanting a different job. She was friendly enough, but didn't desribe what she was doing and what benefit each step had. After the facial, I was ushered into a small room for the sales pitch. The salesman quoted an initial price to me. I told him it was too much. He did the car salesman's ploy of exiting the room to see if he could lower the price. When he returned, he dropped the price by 50%. I told him it was still too high. Half of an outlandish price is still outlandish. He left the room again. When he came back in, he dropped the monthly price by another 50%. We had been talking about 12 treatments and 12 monthly payments. I agreed to those 12 payments at the rate that was quoted. He encouragged me to apply for a Care Credit card to use as my payment method. It was interest free for the duration of the payments, so I figured why not? When I got my first Care Credit statement, I saw I had been charged for twice the amount I was quoted and that the whole amount had already been charged to the card. I had not been told by the salesman the quoted price was based on 24 payments, not 12. I filed a dispute with Care Credit and wrote to the spa's Registered Agent Hagai Manascu. I got no response from Mr. Manascu. My dispute was resolved in the spa's favor. I contacted the Nebraska State's Attorney General. That office contacted Mr. Manascu. He stood his ground stating I had signed a contract. He didn't tell them that I had been quoted a price other than was charged. The Attorny General's office told me they can't force a business to refund money or negotiate. Since then, I have contacted the FTC, and my state senator. I have yet to hear back from them. This is clearly a case of deceptive sales practices. I note here that Mike McKnight of WOWT did an investigative report on this spa. He interviewed other women who had been financially harmed by the spa's deceptive sales practices. I have reopened my dispute with Care Credit. read more

Multiple reports of credit card fraud and refusal to stop recurring charges and not receiving products as promised!! Run away fast and do not give them your credit card! This place is nothing but a front for a scam. read more

I had a facial with Chloe, she is amazing. One of the best experiences I've ever had. Would highly recommend. read more

Serenity Spa & Facials - Estheticians Near Me - Omaha, Nebraska

"Serenity Spa's facial services are nothing but a scam and a fraud. They use cheap, dollar-store products disguised under unknown labels, and their entire operation is designed to deceive customers. Stay far away from this place -- they will lure you in with false offers and then hit you later with outrageous charges of up to $5,000 read more

This spa is amazing. I loved the treatment that was specialized to my skin type and condition. I am glowing. My aesthetician Grace was an expert. read more

Flying a temporary banner at their location .........Ads for $69 facial Relaxing facial, but the prices after their special online are out of line. The pictures they take are questionable that reveal your skin damage. My friend and I had nearly the same picture. And age was not correct on mine. The massage therapist was fabulous, however never mentioned a single product in their skin care line. In fact, recommended an over the counter cleanser. Payment could not include tip, as that had to be made via QR code to the person who gave the massage. The offer for follow up facial packages were presented as buy now in person only and ridiculously priced!! NO THANK YOU! read more

I should have checked out these reviews BEFORE I attempted to schedule..would have saved me some time as I went for their $69 special. First red flag is they could get me in the next day...in my experience great aestheticians are booked weeks in advance. Red flag #2, the person calling to make the appointment not only had a very thick Asian accent that I could not understand, but her phone frequently cut out. Red flag #3 was her insistence on wanting to know my daily care products, how often I got facials, what were the issues with my face, if I ever had Botox etc...I just wanted an appointment; I'll talk those details at my appt! Final red flag was the sexual innuendo on their Facebook ad regarding their "$69" special. I'm not a prude, but really?! Left me feeling like maybe the place is a bit skanky. ‍ read more

I had scheduled a facial using the promo ad and was really looking forward to it. The day of the facial I had to go to the ER due to a medical emergency and was going to be admitted over night so I needed to cancel my appointment. I called the spa to tell them and the receptionist said she would ask her manager about it and call me back. Mind you I am in the ER waiting for testing. She calls me back and says her manager needs proof that I am in the ER so I don't get charged a fee for late cancelling my appointment. I am literally in the ER for a medical emergency and this spa needs me to provide a Dr note to say that I am in the ER to cancel a facial so I don't get charged a fee?!??? I had to give my phone to my husband to deal with the rest of the call but he couldn't get a response as to the fee, and was told I would get a call back if I gave proof of my hospital stay. Husband got my proof of being in the ER and texted it to the spa with no response from them since. It's a really wonderful place to require a person to give proof they're in the hospital and once they do to have absolutely no follow up or any hospitality. I wasn't even looking for a refund just wanted to be courteous and let them know I wouldn't make it. But instead, had to figure out how to not incur a fee while dealing with a medical emergency. read more

I found it relaxing and enjoyable. I didn't do the dermanappaning by request but instead did high frequency at my request. It was comfortable and like the glycolic lotion she used to perform with facial.overall it was satisfying. And deserved a great tip. read more

No explanation of what was occurring during the facial. High pressure to sign up for recurring service. Not a relaxing experience that is expected at a spa. read more

I've been going for facials here for the past year and I couldn't be happier. The prices are amazing for the treatments you receive. They give you a great price for all the add ons. I come out feeling and looking amazing. I can truly say this place is amazing and I highly recommend it to everyone!! Don't miss out on their packages! I paid $3000 and I'm set for the entire year with insane add ons!!! Couldn't be happier :))) PS. The vibe of the place is super welcoming and the staff are so sweet. read more

Serenity Spa & Facials - Estheticians Near Me - Omaha, Nebraska

I would not recommend the spa to anybody for any of their locations. They are extremely unprofessional. Their customer service is a complete joke and their scheduling is a nightmare. I scheduled a facial on Friday for Tuesday morning and when I arrived, I was told that they did not schedule me even though I spent almost 45 minutes on the phone, trying to get the facial scheduled. they wasted two hours of my time and I have not even received service. I have already paid for my package, but I have not received one facial due to scheduling errors on their end. It is extremely overpriced and for this reason you would think they would at least try. think again. Don't waste your time pr your money. read more

I went in for a facial, like other reviews there is an extensive sales pitch that they do at the end of service. I was under the impression that I was putting in my information to see if I prequalified for a possible future vip plan. But leaving I realized that I in fact purchased the package and am currently trying to find a way to reverse it. I had told the "skin analyst" that I wasn't interested in making a same day decision and I wanted to think about it and he kept insisting that if "you WERE to do it which one WOULD you pick". I felt uneasy and very confused. I felt extremely pressured into putting in my information, and making a same day decision. I regret choosing serenity spa to get a facial. read more

Pushy sales pitch. Locked in room after facial and pressured to buy packages worth thousands of dollars.

BEWARE! Introductory facial comes with a high pressure sales for VIP Membership for future services which there are NO CANCELLATIONS OR REFUNDS!!! Had a pretty severe reaction after my session, bumps under the entire surface of my face, left with dry, red and itchy skin. When I called to cancel my VIP Membership...for which no services had been rendered, I was informed by CFO that they have a strict no refund policy due to their pricing. Future correspondence states that you CAN'T CANCEL YOUR MEMBERSHIP!! Can't post without a star...but NO STARS given here! read more

Went for their $69 anti-aging facial normally $200. Did not receive all of the promised treatments and the entire facial only lasted 35-40 minutes. The esthetician was professional and told me everything she was doing. Not sure about their state of the art photo machine. Said my skin was overall poor but the esthetician commented that she could tell I took care of my skin. Tips are only through Cash App or Venmo and they tell you how you should tip. For example, 15% is the minimum and it should be on the full price not discounted price. Then it goes up to 20% and 25%. Lastly, they try to get you to sign up for a years worth of facials at $3000 or $250 for one each month. Way to expensive for my taste. read more

I have had issues with Serenity since early-on - both billing and service issues; I had two different times that I was not scheduled correctly and once, they specifically asked if I could come in at a different time, and when they did, it wasn't noted and although they checked me in, after waiting 45 minutes, no one knew what had happened. Then, I was told they were going to notify me monthly prior to payment withdrawal, and that didn't happen. Then, they ran the card multiple times, posing fraud alerts and stating that my card was declining, apparently a user issue where she was misunderstanding the messages. I talked to the bank and they confirmed the charges and asked the person on the other end to get on the phone with the bank with me - she refused. I asked and then later sent an email to ask for the manager/COO to contact me. I heard nothing for several months and then I got an email from the COO, stating she was sorry to hear about my husband's death but needed validation of that. What???? I still just ask for the common courtesy of a phone call! read more

My facial was fine. But afterward a "skin specialist" tried to get me to sign up for multiple treatments for a deal. It was like someone trying to sell me a timeshare. He would leave and come back with a better deal. Why not just have a set lower price? Felt sleazy. read more

I've had many facials and decided to check out the $69 special. The esthetician was good. However, they do a skin analysis prior to the facial to determine the treatment plan used during the facial. After the facial, they go over the analysis and try to sell very expensive packages for ongoing facials and treatments. One package was $3000+ and the gold package was $5000. They told me that my skin's age was 10+ years older than my actual age. Felt like shaming to make me want to buy their packages. Financing was available. However, I didn't bite and made an appointment with derm. My dermatologist told me that facials can be beneficial but laser treatments would be more effective in skin renewal and would be less expensive. Sharing to raise awareness. read more

I just left Serenity Spa and my skin has never ever felt better! Marshaila is THE BEST!!! She went through every step that she took with my hour long facial, was very professional, and very friendly. I have had facials before that claimed to be an hour long, but this was actually an hour long from the start of the facial not from when I was "getting ready." I feel so pampered! Simon and Rafael are excellent as well. I feel so well taken care of at Serenity Spa!! read more

I did the 69$ special which I found on Instagram. As I entered, I was given a computer pad to fill out my info. A young gentleman followed me to the sofa( dirty/stained) and began asking me questions about my past facials and what I was looking for. He was very scripted and sales trained. I was led to the photo gizmo for a look at my skin. They do not show you the results till AFTER the facial. The facial was ok, but nothing spectacular. The same guy led me to a " private" room for consultation about my face from the photo. The photo was awful! The salesman went on t try and sell a package plan. This was a real red flag as there is no guarantee this company will be there in 6 months. Never pay for future treatments! Obviously a money making deal for THEM. they had products to sell too. Not a good experience at all. Do not buy! read more

I went in for the special priced facial. It was great. When I was finished I was shown a picture of myself and more or less was told that if I didn't buy the VP package my skin was going to continue to be ugly! I was bullied into buying it and I just want my money back! My skin looks worse now than it did before I went in. I have red bumps,acne and it itches. Again I just want my money back! I don't want to be bullied or told I have ugly skin!! read more

This was The WORST experience I have ever had with a facial. my skin had a terrible reaction but even worse I was tricked into purchasing a non refundable package that I was never told was non refundable! this store opened a credit card in my name and charged me 1800.00 dollars FOR NO TREATMENT. I never received one facial and they charged me for 12! They are now refusing to refund me and my credit score has taken a huge hit. I swear I was taken back to a room after my facial and made to feel insecure the front desk person said that "it was obvious I had no time to care for myself" because I said I had three children. She proceeded to say I had the skin of a 35 year old (I am 24). she was rude and cruel and I agreed to the package intending to cancel immediately only to get out of there as I was on the verge of tears. I was then emailed an account for a credit card that I never gave my consent for and was never told about. This has caused an immense amount of stress in my life and I believe it was intentional. This is not the only review you will find that is like this. their customer service won't help you either. read more

I signed up for the promotional facial. Verified my appointment. Late in day before appointment I get a text saying I need to confirm my appointment while at dinner with my son. I send response text once again confirming. Get an email that my appointment is cancelled due to no 'double confirmation'. I'm definitely no longer interested in the company's services and sounds like I may have dodged a bullet. read more

Don't fall for the package scam! the facial itself was pleasant but the whole business is shady. They use a face scanner to convince you your skin is extremely poor but they tell that to everyone. Then they push you to sign up for an extremely overpriced spa package, complete with cosmetics that aren't even accredited by the Better Business Bureau. This place is just lipstick on a pig. Update: In reply to the owner's response - I am aware face scanners are used across the industry but this establishment scans your face then gives you treatment WITHOUT discussing your results or needs. This seems shady as they have plenty of time to alter the results while you're in your treatment. After you complete your facial and are feeling nice and relaxed, that's when they deliver the "bad news" and convince you to buy their "discounted" package. (During my facial, my esthetician told me I had very nice skin, contradicting the results of the face scan). You get a very brief, shallow explanation of your skin results and are given a paper with some treatments recommended. They're smart and highlight appealing services such as light therapy, microdermabrasion, etc. They show you a few before/after pics that could have easily been doctored photos. The whole process screams sales tactic more than an authenticity and transparency. Regarding the BBB, let me amend my previous statement to focus on the rating given to both Serenity Spa and the poor products they promote. The rating is not something paid for and a business can still receive an A+ rating without being accredited. However, Serenity Spa itself has a C- due to outstanding complaints against the company that were never addressed. The "quality and luxury" products they promote have a D+ for the same reason. This leaves me to conclude neither business is as upstanding as they portray. If they really cared about the betterment of skin and have nothing to hide then why are there complaints never addressed and so many negative reviews of customers with the same experience as myself? Or worse? read more