My daughter was in need of a massage and I recommended she go to Kneadz Work. I had read reviews…read moreand asked her to make the appointment. She went last night and had her first appointment with Jeremiah. She has chronic pain due to depression, anxiety, and a variety of other health concerns. Jeremiah set the tone by asking what her goals were for her massage, and allowing her to completely feel whatever she needed to feel while he worked on her pain through out her body. She spoke highly of the facility, the staff, and the care that was taken on her visit. I want to thank the staff and Jeremiah for having my daughter in such good hands and care. The trust this establishment cultivated with her was enough for me to know they care. Truly care. I'll be making an appointment for myself in the near future as I myself have fibromyalgia and deal with a great deal of pain myself.

Hi, Mr. Larry. Since this interaction with you, the business owner, is by extension an experience…read moreI'm having with Kneads Work, I believe it's appropriate to add this updated review: Mr. Larry, I'm going to respond directly to several points because your reply contains contradictions and mischaracterizes what I actually wrote. First, your comment implying that because I fell asleep my recollection is somehow unreliable is both dismissive and contradictory. You state my falling asleep makes it "difficult to determine how much you actually remember," then say you "won't argue that point" after doing just that. It was a nap, Sir, not a coma. Falling asleep during portions of a two-hour massage does not somehow prevent me from accurately assessing the overall pressure, how little time was spent on the areas I specifically requested, or how my body felt when I left. Those are the central issues I raised. Second, you acknowledged that Chris "had been struggling" with pressure calibration during training. That directly validates the primary criticism in my review rather than undermines it. Third, your repeated emphasis that I answered "yes" when asked if things were okay ignores the context I already explained. Yes, I acknowledged I could have been more explicit when Chris asked whether things felt "ok." I took accountability for that. But "ok" is an inherently vague check-in. So given how vaguely that was phrased, I interpreted it as a comfort check, not a technical question about treatment depth. A therapist working with someone who explicitly disclosed thoracic outlet issues should communicate with much greater specificity if pressure depth is being calibrated. You and your past therapists were quite capable of understanding this, Sir. Fourth, I did not indict your entire business. I explicitly referenced positive past experiences and explained that those experiences are exactly why this visit was disappointing. That's honest context, not an attack. Fifth, my pricing criticism was never about transparency. I knew the listed cost. My point was that the service delivered did not justify that cost based on what was requested and what was actually provided. Posted pricing does not exempt a business from value-based criticism. Yes, including how your prices haven't changed for some time, Sir. Asking why I tipped is also not the strong point you seem to think it is. Many people tip out of courtesy, awkwardness, or because disappointment is processed more clearly after leaving. A tip is not automatic evidence of satisfaction. Not sure how questioning me doing a nice thing was worth you pointing it out. Perhaps you can explain the logic behind this. Your suggestion that I should have complained privately instead of posting a public review misunderstands the purpose of public reviews. They exist for clients to honestly document their experiences, positive or negative. Since I'm a paying customer, not your employee, going to yelp to share my experience shouldn't be frowned upon by you. For added context to what I told Chris, when he asked me "how I felt," I specifically said without any abrasive or rude tone, "I don't think you're a bad person at all, I just didn't get the massage I asked for, so I intend to leave a review." As advice, it's actually you that could've reached out (you have my entire contact information) or left a message saying you'd like to rectify this matter and get better understanding of the experience after my review. I never cared for a free massage. Instead, I was more than willing to change my review after you demonstrated any good faith attempt in rectifying this matter. I assumed a business owner as successful as yourself understood how to navigate this sort of issue. Which leads me to my next point. Most concerning was your decision to publicly mention staffing consequences involving Chris. Whether that was meant as explanation or implication, internal personnel decisions are yours alone and should not be framed in a way that attempts to place that burden on a client for leaving honest feedback. Hope you absorb that advice. My original review was detailed, measured, and even acknowledged where I could have communicated more clearly during the session, while expressly avoiding personal attacks. That is accountability on my part. Thank you for illuminating me to the thought process you harbor when confronting unfavorable reviews like mine. It might've been to much to expect a simple acknowledgment that the session missed the mark and that communication broke down on both sides. Instead, much of your response focused on deflecting responsibility, questioning my credibility, and reframing legitimate criticism as "destructive." I stand by my review because it accurately reflects the experience. Hope this removes some of the things that were "difficult to determine." You have my contact if you care to continue this, Sir. Either way, thank you.

I went today with my wife for her birthday and got a 90-minute deep tissue massage from Diana. I…read morecould feel the knots being released one after another. I was so relaxed that I ended up nodding off a bit once I was on my back. Our next massages will definitely be here! --------------- My 90-min massage with Amorette was exceptional. She really listened and paid attention to my needs and wants. This place lives up to the amazing reviews and I would love to come back!

Just had one of the best massages I've ever had by far with Amorette. I had a 60 min medical…read moremessage and every minute was smooth as butter - 60 mins blows by. Splurging for the 90 min session next time - worth every dollar. There was cupping included with the medical massage! It was interesting but it was my first cupping experience so I'm not sure what to expect from that yet. Loved the medical massage! I've had a deep tissue massage here as well with another therapist and the pressure was insane. I was sore for a few days afterwards but the tension in my shoulders and upper back really improved. Which has never happened before for me with a massage. I work behind a computer all day and commute 2+ hours in traffic daily so any relief in those areas is aces in my book. The office and therapy rooms are clean, have ambient lighting and calm music. Front desk staff is always welcoming as well. I always forget to bring cash so the options to Zelle the tip is brilliant. Will 1000% be returning. Thanks Knotted Up! So glad you're in the area.

I've been to this massage place a dozen times and I have to say this is the best salon I've been to…read morein years as the hospitality is fantastic and I actually leave the massage parlor relaxed. I like how the prices are affordable and appropriate. Unlike other salons, you pay for your service beforehand and after your service fill out the receipt tip section. I have no problem with this, although it is something good to know.

I've been coming here,my husband and I usually get the couple massage it never fails that the…read morecharge you upfront and they always want to separate you "when we ask for couple massage " and we paid 160 for 90 min each we specifically asked to massage my husband head and shoulders he suffers from neck pain and they always ignore our request and of course they didn't do his head and his shoulders area they just rub real quick and that's it so the end of this we go up to the front and the women had my receipt and I gave them each 10 dollars as a tip and the lady looked at me and said it was 2 of us and I said okay? And she demanded more TIP" she didn't like $10 as her tip I don't think TIP should be demanded or requesting MORE money she wasn't satisfied and I wasn't satisfied with our service they ignored our request and you're still going to demand MORE TIP from customers I would understand if we didn't leave any tip,but we did I gave them each 20 for tip my total was 200 dollars at the end but this rub me the wrong way how the hell youre going to demand you're TIP" I was furious and will not go back to this place you're not going to tell me you want more money I paid a lot as it is the manager should pay their employees enough so they won't be Demanding tips from their customers!!! I don't recommend this establishment just because they charge upfront before service and they demand TIPS!!! Do Better and they don't speak English but they know English when they want more tip it's just convenient for them this is not how they should run their business people don't like when they demand tip that's unprofessional

Thank you to Jessica and Tiffany who started off my birthday with a couples massage today! My…read morehusband and I first massage ever and we needed it!definitely took some knots out of our backs that we so desperately needed! And to the front desk receptionist I believe her name was Cindy! Thank you for being so sweet !

The massage therapist was awful and was so rough with me. I have BRUISES! I told her mild pressure…read moreand I felt like she was kneading me like bread. It was the worst massage I've ever had. Her vibe was so negative and she didn't even ask why I was there! I felt like I got a deep tissue massage, which I did not ask for and I cannot believe I have bruises as a result! Nothing relaxing about that massage. Also the esthetician next door was so loud in her conversation I could hear everything. I do NOT recommend this place.

Wendy is the best!!!! I went in for a lymphatic drainage massage after my tummy tuck; I had a lot…read moreof stiffness with pain in certain areas and wasn't able to sleep comfortably. After just one session much of my stiffness was resolved, the pain decreased drastically, and I was able to rest much better at night!!! Wendy is kind, gentle, effective, and so informative!!

Wendy is GREAT! She comes highly recommended. 1. She is super sweet! 2. She's very knowledgeable…read moreand 3. She pretty much FIXED a problem I had been having with my leg! I have been suffering from piriformis syndrome, which is similar to sciatica and had tried EVERYTHING (physical therapy, deep tissue massage, acupuncture, stretches, you name it and Wendy was the ONLY one who literally HEALED me! She is amazing. Highly recommend!

My favorite! Deep tissue massage, she digs in and works out all my kinks. Very professional and…read morecaring!

Love love love Peggi's massage!…read more So, backstory time - I very often overwork my arm because of stress, sports, repetitive tasks and just straight up too many hours at the computer desk. But! I can't even tell you how amazing my arm feels after Peggi's deep tissue massage. She will find the stress and all the knots and just get rid of it. It's like I have a new arm every time (so I can go overwork it again ^.^) and shoulders and all the stress is just gone. Amazing! Do yourself a favor and treat yourself!

I had my first experience today with Ana. She was able to help me with some pretty intense lower…read moreback muscle tightness and back pain, and now it feels like its gone completely. I enjoyed her service, she was very attentive on how intense to kneed, and checking on me as she was going a long. I also liked that they do take walk ins since most places in the area required an appointment. All in all, very comfortable, very relaxing, loved the experience.

I was very tired and I got completely pampered!! Ana was the best. Even finished with an amazing…read morefoot massage. The oil was so warm. It felt like lotion. So good.

I needed a last minute massage because my whole body was hurting after working several consecutive…read moredays. I wanted to try Thai massage but was very hesitant to do a full hour, so I decided to do Thai and Swedish combo for 1 hour. Best massage ever! Rose was very thorough and considerate! My whole body was literally cracking and popping from head to toe. This is honestly the best massage I ever had. Thank you rose for making my first experience amazing...I will definitely be back soon!

A truly authentic Thai massage experience. The massage was firm and included real Thai techniques…read morerather than a light or generic treatment. I left feeling relaxed, refreshed, and well taken care of. I would definitely go again and recommend this place if you're looking for a proper Thai massage with strong, effective pressure. Office staff was very kind and respectful.

Great care, very professional and attentive. Asked several times for comfort level. The "Hot Rocks"…read morewas a great addition yo the total massage experience. The establishment was clean neat with pleasant music softly playing in the background. We did a couples massage and I'm sure we will return..

Massage wasn't...terrible. I do definitely have some complaints though…read more So I've been having a super rough time lately. I'm chronically ill, and today I got some really scary health news, so I booked a massage here to try to relax. The room they do the massages in is super bright. Once I rolled on my back and she was doing my scalp massage, she didn't have anything covering my eyes for most of it so the full-brightness in the room wasn't really calming. She eventually covered my eyes but not for the first good bit of it. Certain songs on their playlist were super fast paced and upbeat too so it felt a little stressful (it was all instrumental, but some of the piano stuff felt like Flight of the Bumblebee kinda piano instrumental). Massage itself was fairly nice. When I got up though, my shoulders felt SUPER sore, and that's never happened to me with massages in the past (I'm writing this 3 hours later, and they're still sore!). Also, my mom also booked a massage for the same length of time, but oddly enough I got out a good 8-10 minutes before her. I didn't check the time I went in (we got taken in a bit after appt time), so I don't know if my lady went under my time or my mom's went over. Anyways, despite all that, the woman had still done her service and she seemed nice so I wanted to give her a 15% tip. Calculated what I paid for the service and it said 15% was $6.50, so I gave her $7. She took it, counted it, and then told me to my face "$7? 7?? Only $7???" I informed her that because of my health issues I'm not able to work right now, and that I'd love to tip her more if I could, and she just walked away. I understand why someone would be peeved if I stiffed her. I used to work in customer service back before I had health issues. I know tipping is important, but complaining in a customer's face about 15% really rubbed me the wrong way. Tipping culture has gotten so out of hand... I'm so upset, because I went in for something relaxing after my horrible day, and then left just feeling embarrassed, sore, and $55 poorer. Which may not be a lot to some people but as someone who can't work who can only treat myself to something once in a blue moon and decided to today because of how upsetting of a day I had, it's a lot to spend to leave unhappy. My mom who was massaged by another lady had a great experience though. She'd covered my mom's eyes the whole time she was on her back, my mom didn't have back pain after, and when my mom tipped (same $ amount), she was very grateful and kind about it. Neither of us got the names of the people who helped us unfortunately but I guess your experience here depends on who you get.

We've been using Tropical Touchez for over a year. I came to get after a back injury. She's kept me…read morewalking straight and pain free. No meds for me.

Spoke with Kristena in getting service. Very professional, looking forward to the appointment.read more