Cancel

Open app

Search

Serenity Home Care

5.0 (1 review)
Open • Open 24 hours

Serenity Home Care Photos

You might also consider

Recommended Reviews - Serenity Home Care

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Serenity Home Care

You might also consider

Verify this business for free

People searched for Home Health Care 594 times last month within 15 miles of this business.

Verify this business

Helpers At Home Care

Helpers At Home Care

3.7(6 reviews)
4.3 mi

The one star is not for the company but for the first person that they sent to care for my mom with…read moredementia in a hospital bed with a catheter for life. Her name was Alysha. I would never trust her with my stuffed animal. I would have sent her home immediately but I had a drs appointment that I couldn't miss. She walked in the door with a nasty attitude. Saying "she don't like this". "She don't do that". Last time I checked. I had hired her. I came back to 2 big bags of laundry. When I washed everything. I saw on everything. I guess that she didn't like to change diapers either. Because she didn't know how to change one correctly. I do not recommend her. Get a camera if she is used to take care of someone with dementia. The second lady that they sent us is very nice

We started using Helpers at Home Care in September of 2022. The first Aid was very bad. Very…read moreunkempt and lazy. Only lasted 3 days. The second was very good and experienced. We were told she had to go on leave so mom was assigned another Aid. Then another and another and another.... Finally in October 2022 we finally got a fantastic Aid named Dana. My mom loved her and they got along great! . It was the perfect fit. Then January of 2023 the Aid needed surgery. Based on past experience, we requested no replacement Aid during her two weeks away. On her return she informed us she would be leaving the Agency. Helpers At Home Care had cut her pay down to the equivalent of a fast food worker. She had been working for this Agency for over 20 years!! Longer than the present owner had even owned Agency! Reason given by the owner, She'd been overpaying her for 4 months. REALLY?? We asked if there could be something worked out to keep her with the Agency. The owner, Zena, proposed a rate increase for my mom that amounted to $49.00 per hour which now included transportation and gas. Up till now the Agency had been paying the Aids transportation and gas expenses . This amounted to $14.00 MORE per hour. How could my 97 year old mother on Social Security afford that? She couldn't. After being assigned 2 more Aids in just two shifts, we realized the nightmare of bait and switch was starting all over again. We were fed up with the lack of honesty, communication or none at all. Just sending warm bodies, whether good or bad, who might show up or might not. Who came late or left early... , it didn't seem to matter . The Agency got their money anyway and so did their aids. No accountability. SHAME!! WE TERMINATED HELPERS AT HOME CARE and are now with a highly professional Agency that TRULY CARES about the care they give and not just about the money they receive. My mom is getting professional loving care, and is very happy. She has only ONE AID coming who is wonderful with her. The nightmare is over!!!!

Photos
Helpers At Home Care
Helpers At Home Care
Helpers At Home Care

See all

Serenity Home Care - homehealthcare - Updated May 2026

Loading...
Loading...
Loading...