We have lived in Florida for 14 years and have finally found a dentist office that is not a corporate dental office! The staff is very friendly and helpful. The hygienists are very gentle with cleanings! I would highly recommend this office to anyone! read more

Today I had the exact experience that many other reviewers have mentioned about Serenity Dental. The front office staff at the Wesley Chapel location, especially Brittany, were extremely rude and dismissive. Their attitude is that they know everything and the patient just has to pay whatever they say, no questions asked. I have been to their Lutz office years ago and never had this kind of issue, but something must have changed. At an earlier appointment Dr. Patel gave me a treatment plan that required me to pay 50% out of pocket. I told him I needed some time to think about it and would make an appointment later so I could research what he was suggesting. When I called back to schedule, I specifically asked for the filling and the standard cleaning that my insurance fully covers. They refused. Instead, they insisted I must pay for an unnecessary "deep cleaning" or they would not even schedule me for the basic annual cleaning included in my plan. When I asked Brittany to explain further, she put me on hold for less than a minute, came back, and simply repeated that they would not do the insurance-covered cleaning unless I agreed to the extra deep cleaning. That felt like pure greed, not patient care. This office clearly puts profits over patients. A doctor who doesn't listen to patient needs and staff who lack the courtesy to communicate properly are not worth anyone's time or money. I will never return to Serenity Dental and cannot recommend them to anyone. read more

Maryann and Brittney should be fired for the number of reviews that mention them by name for the loss of business. As a customer for 15+ years who's spent upwards of 10,000 dollars with this dentist I will be moving to an Atlanta based dentist moving forward that will treat me with care. The dentist is great, but the staff is scorned women from a telanovella. Stay away unless you wanna be talked to poorly and abused. read more

Friendly and professional every step of the way. Special mention goes to Brittany at the counter and to Emily the hygienist and to Dr. Patel who gave an excellent evaluation of my xrays with a proposed treatment plan. Best of all, my visit was covered by my Optimum HealthCare insurance. sincerely Hank S. read more

I love Dr Patel! A dentist who will listen to you. His work is great and quick. You never have to wait long and the office is in a very nice location. read more

My experience with the office staff at the Lutz location was absolutely unprofessional. I have tried on two occasions 2023 & most recently 4/15/24 to be seen as a new patient. BOTH times I gave my insurance information over the phone prior to them scheduling me and was given no indication there were any problems. It wasn't until I arrived at the office and filled out all the required in-person paperwork that the office personnel actually called the insurance company only to tell me my insurance didn't cover them because they were not in network. In 2023, that was infact the case, my bad. I upgraded my dental plan effective 4/1/24 to now include them as an approved provider 4/15and when scheduling my 4/15 appointment told the staff what happened the year b4 and again, I was given NO indication there was any problems before the 4/15 appointment. Once again, the office personnel FAILED / LIED to me about obtaining insurance verification prior to me arriving for my appointment. They once again waited until I got there. This time the error was made on my employers end and my insurance company hadn't received the updated change in the coverage. What kind of office makes appointments for people and waits until the day of to verify coverage. Sorry didn't cut it. I would never recommend this place to anyone. Nothing but a hassle and incompetent personnel. read more

i have been to a lot of dentist but I have the best experience with serenity dental I had my wisdom tooth pulled and I felt no pain I want to give nilash patel a thumbs up and Jamie was great she explained everything about aftercare they both new how afraid I was and they made me feel so comfortable and relaxed thank you both I finally found a dentist with compassion and I will continue to go to them read more

staff is great and very helpful. i've learned that you can't always rely on other peoples opinions. sometimes its the very same people who come on yelp or google to complain or leave a bad review, who turn out to be the problem. dr was very educational from start to finish. The lady at the front desk was friendly, helpful and welcoming. read more

If I could give zero I would. The energy in this place is just sketchy from the moment you walk in the door. Mary Ann from the front office staff greets you with an eye roll and overall bad attitude. The doctor seemed flustered, unprepared, and just cold like he didn't care about patients. They harassed me me for months asking me to come in for a recommended procedure that I told them I had gotten done somewhere else. It seems like they can't get patients and need money. DO NOT GO HERE!!!!! read more

The office staff is very pleasant, I've never had to wait any lengthy period of time and the dentist is awesome! He always explains things perfectly in terms I understand and is really nice and helps put me at ease. read more

I am not a fan of the dentist. Then again I don't think anyone is. I had went to this location a couple of years ago to fix a broken tooth (that had been bonded before, it just needed to be repaired). You can tell that they were merely there for the money and not to build relationships and ease the nerves of their patients. I recently returned to this location with impacted wisdom teeth and was billed incorrectly because the Dr. considered it an emergency appointment even though I had made the appointment a week prior. I am still fighting this with my insurance company. I had asked the dental hygienist not to do panoramic xrays because my insurance only covered them once every 5 years and she insisted otherwise the Dr wouldn't see me. So now not only am I charged for the visit but $150 for the pano's. I was there for 2 hours because the dentist was back and forth to me and in the next room doing a wisdom tooth extraction. Which you could hear because there is no doors it is an open concept office. NOT something you want to hear when you are already in pain and nervous. Note to self don't go to dentists that have huge billboards on the main road. I won't be back to this location because read more

Great experience today at my first visit with Dr. Patel. He was thorough, professional, & took his time with me. His front staff were friendly & helpful with getting my insurance billed correctly. The hygienist was nice & quick. I recommend to anyone looking for a positive experience at the dentist read more

Both my husband and I have had terrific experiences here. After going to a different place first, we thought our work was going to cost almost $4k between the both of us. Found out it's only about $2k and the other place was severely overcharging and taking advantage of us. We felt Serenity had a much more personal feel, they were all very friendly, and definitely make you feel comfortable during the work. We didn't feel like they were money mongers at all, especially compared to the other place we went. read more

I have been going to Serenity Dental for years. I was actually shocked when I saw all the negative reviews. Everyone is super nice, never in the waiting room more than five minutes, quick, and efficient. read more

I have been going to Serenity Dental for over 6 years. However, today was my Family and I last day there. The Dentist, Hygienist and Dental Assistant are very nice. The Office Manager at the front desk is SUPER rude!! When I asked a question in regards to my billing she was defensive. I asked why was my filling that was scheduled for my next appointment $29.00 but I was being charged $50 for my sons prior visit. Her response was let me print your benefits so you can educate yourself. Which fine, but funny enough she needed to be educated on my benefits Fiscal Year. That was why there was a quote discrepancy. Then when I questioned that, her response was an all inclusive "You owe what the insurance does not pay", in other words she did not have a real response. As I was unable to get internet service at their office, I could not look up my EOB online so I paid. When I got home I downloaded my EOB for the year and did a search in my bank account for Serenity Dental payments for the same time period. I did a reconciliation and I was paid up prior to my visit today which should have only been $10 instead of $60. Honestly, it was not about the money because they have never billed me correctly out of that office. However, the previous lady in charge of billing was a young lady who was super sweet and at the end she always fixed any issues. Sometimes I would really owe them others they owed me. The point is I will pay extra for good customer service. Now they owe me! The inconvenience now falls on me to take off from work and collect my money. I plan on going and being just as rude to the Office Manager as she was to me when she embarrassed me in front of a waiting room of patients. Making it seem as if I was dodging a $50 payment. SERIOUSLY, 6 years a family of 4 getting regular dentist services, do the math! I did not skip out on orthodontist payments (which where like monthly car payments) I am not running out on $50. read more

This dental practice is very dishonest. I have never been to a dentist or doctor that practices like Dr. Patel. Unfriendly staff prepares you for exam. Dentist examines, recommends treatment and staff presents your bill to you while you are in the chair, with the bib on and asks you to make payment. WHAT? The office manager made false statements to me on 4 different occasions. She did not submit a predetermination to my insurance as I requested. I was not told the truth about insurance submission. I was not reimbursed for over charges after the EOB was processed. VERY DISHONEST BUSINESS DEALINGS. Dr Patel did a very hurried fitting for a new upper denture. After the extremely painful extraction of seven teeth, he placed an immediate denture that was very crooked, way too big and painful to the point of tears. When I questioned Dr Patel about financial concerns, he immediately got enraged and I was presented with a letter stating I was discharged from his practice and told not to return. One week after having the denture work done. I was still very much in pain and in need of a doctor. AVOID A HARROWING EXPERIENCE, GO ELSEWHERE read more

This incident happened 4 years ago. Both my wife and I used to go to Serenity Dental. one time, Doctor recommended I need a deep cleaning. They divided the cleaning procedure into 4 different appointments. But they finished the procedure within 2 appointments. I am not sure how they billed to my insurance company. Next year I went to regular yearly cleaning. I confirmed the purpose of the visit. After the session, they surprised me, in the billing. That day service billed as the follow-up from last year. Charged more $$$ as deductible. The doctor guided the Hygienist and front office to do that. I expressed my dissatisfaction. As a result, later I received a "denial service letter". Last 2 years we are going to a dentist(worked in US army), who is honest and trustworthy. Good and Honest doctor does not need big Billboards. Please don't wait until you face a similar situation. They are experts in billing. read more

I went in to this location to have a simple teeth cleaning. The asian girl was so mean and rough. My gums are very sore, it felt as if she were trying to pull my teeth out. I feel like I have been abused for no reason. I talked to the dentist but I left the conversation feeling as if he were on her side. I don't pay money to be treated this way. I will not return!!!! read more