With all the great reviews posted, my family and my friends family were eager to try what would have been the last night to a great trip to Bar Harbor, Maine.
Not from the area we depend on good reviews before venturing to restaurants with kids. Especially if we do not know what to expect.
We made reservations for 8pm for 9 people. I found it odd for a restaurant to close their kitchen at 8:30pm, especially on a Friday night. After reserving the time, I received an immediate call for my party to make sure we arrive at 8pm as they close at 8:30pm.
That I found strange, and at that moment I should of cancelled my reservation as no one has called me back to make sure I arrive by 8pm or there would be issues.
In either case, we still went ahead with the reservations. The restaurant does not have a liqor license and you cannot bring your own, as they are not insured. That I found strange. I bring this up as what proceeds is important with regards to drinks.
When we arrived at 8pm with our party of 9 we were promptly seated. We ordered our dishes with the thought of sharing the dishes as a family. Never were we informed when we ordered that for 9 hungry people the portion size would not satisfy our needs.
We ordered nan, and asked to get enough for the table, at which point we were told they only have 3 left.
My friend ordered the mullagatony soup, then was informed they ran out of that. After ordering our main dishes, 5 in total, and side of eggplant we ordered 4 mango lassi's for the kids.
When they arrived we noticed the taste was off, something was not right, even the color of the mango lassi was not correct. When we informed the hostess she said that no one else complained, and if we do not want the lassi we would not be refunded, we still would be charged.She then went on to say that the lassi was made of Greek yogurt and organic mango's and that could be the reason we thought it was bad. We are not idiot's, when lassi tastes bad, it's because the core ingredients are bad, here being probably the yogurt. Never have I experienced such rude service in a restaurant and the utter disregard for a customers concern. They should of least offered some other drink. We returned of 4 lassi's, 3 of them being full, not even drunk from. When the food arrived, we ate everything but realized that since the portions we ordered were not enough for our group, we should order more. When we went to order more our hostess informed us that we cannot order more dishes as the kitchen is closing at 8:30pm, it was 8:25 when we asked for more dishes. On what planet does it mean 8:30pm when it's 8:25 ? The hostess was completely rude to us, we have 5 kids which were all hungry, never once did she come to our table to ask if we required anything. When we asked to speak to the manager then it became worse. We explained to him that we would like to order 2 more dishes, he said fine we will make that for your table, then we explained about the mango lassi, that it was bad, and he said well we will not be refunded for that, and we do not know what we are talking about as they use all fresh organic ingredients with greek yogurt. He was not willing to listen to us and maybe realize that the lassi was off, if he tried it and put his big ego aside, listen to not 1 but 4 other people at our table, then maybe we were right. Because we refused to pay for the lassi's he then told us he does not want our money. We paid for our meals, and not the lassi's. With no tipping. Even though the food was good, the experience with the lassi's or there lack of was horrible. The service was the worst I have ever experienced in many years. Besides 1 other couple we were the largest group in the restaurant. Service in the restaurant business should go hand in hand with the quality of food. Your customers should feel welcomed. The success of a restaurant depends on it. Unfortunately this place does not believe in this core fundamental value. read more