I've used this company before my horrible experience. Prior, I called them out to my home due to a sewer back up. My husband was not home and I was told that because they could not reach the main sewer line they would need to pull the toilet to access the line. It ended up costing an additional $90. I was okay with that. Paid the bill in full and tipped. Recently, we called due the same issue at a rental property. We were advised again they couldn't access the main and the toilet would need to be pulled. However, because my husband was available he advised that he would pull it himself to avoid the additional fee. (I believe out of spite) the contractor carelessly bored through the line because of that. He made a huge mess, trampling nasty sewer water on the newly carpeted basement steps. When I followed up to get an explanation of what took place and why they didn't feel responsible for the damage the contractor's response was, "You wanted the sewer line cleared and that's what we did!" When I told him that it was our last time using their services he responded, "I don't care." This was by far the worst experience I've ever had with any contractor in any field. read more