I made another Sephora stop. I try to stop at different locations to make each purchase a unique experience while shopping for beauty products I don't normally get. This has proved to be a fun experiment for sure! Service and set up is about the same as any other location but what really pushed me into five star category for this is getting the Maison Louis Marie No. 09 Vallée de Farney cologne. Out of the several products I have tried under my belt while doing this deodorant and cologne binge shopping I am on this cologne has been one of my favorites so far. It has a nice spicy and clean scent which I just really have gotten enthralled with. If I got this particular product at any other Sephora I would push it into five star category then too simply for carrying this awesome brand and product. I look forward to getting more of this scent by purchasing more of it and exploring their other colognes as well. read more

SEPHORA - The absolutely wonderful Maison Louis Marie No.9 Vallée de Farney cologne! - Cosmetics & Beauty Supply Near Me - Seattle, Washington

Small space but has lots of items. Came here for the birthday gift. The line was short and didn't involve walking thru a maze.

I get imy makeup done with Sephora and this time the artist couldn't compete FULL face I paid for. I left unhappy and even talking with the manager nothing was done. DO NOT COME TO THIS location for makeup! read more

I rarely shop at Sephora, but I was there maybe over an hour because I was being indecisive about getting travel size mini skincare set. I've been wanting the travel kit for when I'm staying overnight to do some housesitting. I found the mini set by Tatcha, and I've wanted also to try their items, so I decided to go for it. It's been a long time since I've been inside a Sephora, so it was fun to look around. Although this location seems to be quite busy, I thought the staff are friendly and attentive. I respect that. read more

One cash register. One. Maybe they're remodeling. I don't know. Four person deep line on a Friday morning around 11. Can't imagine what it's like on the weekend. read more

Genuinely the worst experience I have ever had in this store. Waited in line for less than a minute, the girl checking people out (black hair, short, maybe Hispanic?) was EXTREMELY rude. Zero eye contact, slouching on the table while "checking" people out, terrible rude tone and truly doesn't understand customer service. Almost didn't even want to finish my purchase due to her absolutely terrible attitude problem. If you are going to act that way at work, find a new job and spare everyone else. read more

After a bad experience at the next door store it was nice to come to an establishment where I was greeted at the door and had someone ready to assist. Very good customer service despite it being busy! read more

I came to the store to do a return and Kayla the manager on duty was very rude I had a return that was approved by Carissa over the phone on Saturday 4/4 that I can come in on Monday 4/6 since the store would be closed due to Easter and she would refund me. Kayla would only approve store credit although Carissa approved the return back to my original payment stating she ( Kayla ) has been with the company for 4 years and that Carissa is new and does not know the policy which I explained to her that is not my problem for her to know or not know her job and that was not stated to me over the phone. Kayla kept disregarding me and when I asked her for her name and a pen to write it would not do so and I had to go ask Mariana another associate for a pen where Kayla tried to talk the associate of giving me a pen or her name for me to write it down since I expressed I did not like her customer service and will not come to this location by how poorly I was treated and dismissed as a rouge customer. I got a gift card and after using it I will take my business elsewhere. Her level of unprofessionalism should not be accepted at such a family friendly and beauty location where people like myself enjoyed shopping at Sephora and the products it brings. I also feel like me being African American made her feel like she can get away with being rude and dismissing me. Very disappointed and you will never see me in this location. read more

Has Sephora service gone downhill? My last order included items for a birthday gift. My order was to arrive 5 days ago and has not. When I contacted customer service they could not give me a definitive answer. None of the free sample nor the offer that I requested are reflective in my order. After I use my gift card that I received I plan to shop elsewhere. It seems the company has had a gradual decline but is very evident they don't care. Very disappointed. read more

I worked with Michelle on getting great products and talking about what I need to stop using. I have very broken out skin (almost like cystic) she made it so easy to be able to get my skin from 0-10, if yall ever need a great place to get great skin advice go to U district Sephora:) read more

Leaving a review for the 60 minute full face make up service I received from Carson. Carson was phenomenal. I was a bit nervous going into the appt. It's a busy store, and I don't get my make up done often. I was worried I was going to be rushed out and wasn't sure what to expect quality wise. But Carson was great from the very beginning. They listened to my ideas and what I was going for, they assured me it was a collaborative process and that I could speak up at any time. They kept the conversation going and talked me through every step, and helped me to understand my own skin better. They asked questions along the way and made me feel like I could speak up if I didn't like something. I felt like they really cared and their attention was so great. Best of all my makeup lasted ALL NIGHT. I got it done at 12:15 and was nervous because the event didn't start until 4. But the look lasted through an outdoor ceremony in direct sunlight, dinner and dancing. Carson hit it out of the park and I can't wait to go back and get a make up lesson from them. I highly recommend anyone who wants to get their make up done to go here and if you can--book with Carson. read more

Serious accessibility issues. No space or pathway for customers in wheelchairs, walkers or even parents with little ones in strollers.

If I can give 0 star, I would. Staff is so weird and especially rude if you don't buy stuffs in store and redeem your points/ birthday present. Very rushing in a sense that you feel like they just want you to walk out of the store. Really unfortunate that they are surrounded by many good stores and still manage to fail providing good customer service. Bottom line: the bad reviews about this place is true. Avoid avoid avoid! read more

I came in specifically to buy a Tom Ford Black Orchid gift set because I fell head over heels for this new scent. The first employee I spoke to told me they don't sell it. My BFF sent me here because she just bought it here! I told her this; she argued with me. I walked her over to the fragrance section and showed her they sell the scent and asked her to look for the gift set. She searched through the drawers and lo and behold, she found it! Good grief. $150 later and I was happy but I said it once and I'll say it again - will not come back here. read more

SEPHORA - Tom Ford Black Orchid gift set $150 - Cosmetics & Beauty Supply Near Me - Seattle, Washington

This Sephora has so many staff members. You don't typically see that nowadays. Unfortunately, they spend their time chatting with each other and zero time helping customers. The customer service was woeful at best and the indifference to the customer is pretty shocking. I will literally go anywhere else to avoid this Sephora. If you're at U Village, I recommend steering clear of this store. read more

I got nasty looks from the employees while trying out a new skincare and makeup routine on my hand. overall not good service with one worker, but the rest are kind. however, I will not be coming back because of this one bad experienc. read more

LOCATION & PARKING // This Sephora is mid-sized. It's not super small and has most brands represented in products but it's definitely not massive sized like it would be in a major mall. This Sephora is in University Village which can be hit or miss with parking. I just park in the structure to avoid a headache. SERVICE // Everyone knows when you come into a Sephora that people will ask you how they can help. I usually know what I'm doing in here but since it was my first time at this location, I couldn't locate one of the brands. I ended up asking someone and she was extremely kind and helpful without being too overbearing. That's kind of the perfect Sephora service if I ever saw one. OVERALL // 4 stars I wish it were a little bigger but I'd come back if I needed to. read more

I hadn't been to this business in years (different location). Limited capacity and wait time was approx. five minutes, which isn't bad. It was the selection of men's cologne that I was astonished at. They used to have a much bigger selection of cologne as well as samples. What happened? Needless to say was in and out in less than 5 minutes. read more

I stopped in earlier in the week and had such a great experience! I'm usually an Ulta gal but I think I might have been converted to a Sephora gal after my visit! I was looking to replace some of my basics and had some questions about applying certain products. I expressed these needs to the lady at the door and she passed me along to Daseray. Wow, I honestly cannot say enough good things about this girl! She answered all of my questions and gave me amazing recommendations. On top of that, they came across as educated recommendations and not just personal ones. She would suggest a product and back it up with all of this info. Like, WOW! If you've never been to Sephora there's like thousands of products in there so to know so much, I was impressed! It's been a few days now and I have taken her advice and used the products and they all have been working out great! Plus, some of my issues with application seem to have been resolved. YAY! One thing that was tricky was that I was unable to try on any of the product. I was a bit skeptical at first but she did a great job matching me without trying the product on. Lastly, thinking back, the whole staff was very friendly! When I was waiting in line, there was a bit of a "difficult" customer in front of me and they took care of it very professionally. The customer even ended up leaving happy it seemed like. Also, the girl that checked me out was so nice too! Being in the time of Covid, it was really nice to receive such a great and friendly service! read more

They have all assortments of cosmetic collections and the consultants are all nice, friendly, and all-ready to help when you're there.

I was extremely disappointed with the service here. I was followed around by an employee today and not once asked if I needed help finding anything. I'm not sure if they get stolen from often but I did not appreciate being followed around while I was actively trying to spend money at this place. Went to the west lake store instead and they were much more helpful. read more

I normally visit the downtown Seattle Sephora location for all my makeup needs. And it can get really busy in there--packed, in fact, with tourists. But for the most part, it's still tolerable. This U Village location, on the other hand, I'm not sure I can tolerate. It's busy, sure... but I'm not sure it's necessarily any busier than downtown. It's just you're already stressed by the traffic getting there... then from meandering your way through crowds of people seemingly just standing around and hanging outside, not paying attention to anyone around them. And by the time you get yourself inside this Sephora, you've reached your patience level and it's just not fun anymore. At least, not for me... So, I went through all this trouble to get to this Sephora and they didn't have 5 out of the 7 things I went in for. And this isn't a knock on their customer service at all. I was helped right away, and she went to help me collect all the items I needed. They just were out of stock of most of it. Another bummer, they don't carry COVERFX at this location. read more

Had such an amazing experience at this store today. I Picked out an expensive perfume set because on the store display it said it was $30. I proceeded to check out and when they scanned it it said $112 and I made sure that it was.. and I informed them that on the price tag it said it was $112. They went to check it out and it indeed said it was $30 so the nice man who was working "honored" my purchase and changed the price of the perfume from $112 to $35 simply because they marked it wrong on the display so it was "their mistake". I started tearing up at the register because this was the kindest deed of them to do. Great customer service, genuine kindness :) read more

SEPHORA - Valentino Perfume - Cosmetics & Beauty Supply Near Me - Seattle, Washington

I am a local. It's always easy to grab beauty products from this store and have done so many times, but each time, I regret giving business to a place that does not provide proper training on customers service. When we couldn't find something and asked for help, the floor staffs response was "what do you need?" When asked if they had Bulgari perfume, the response was a confident "I have never heard of that brand!" read more

I'm unfortunately gonna have to give a bad review due to the customer service. Went in looking for some brush cleaner. They didn't really have that many choices I'm assuming and the choices they did have were kind of pricey. I told an sales associate this and her response was to just go to bartells. Geez thanks for the stellar recommendation. I'll see my poor ass out the way then. Yeah, if you're not a certain type of clientelle, then they won't really go out of their way to cater to you. And for anyone wondering, no, they don't sell brush cleaner at Bartells. read more

Nya was fantastic and helped me find the right product. She was knowledgeable and knew just how to help!! Really appreciate her!!

As a VIB rouge who has spent so much money on buying stuff at this Sephora, I expected better service from the manager, Kelly, who wouldn't let one of their staff apply eyelashes for me two hours before a wedding. Something that takes only 5 minutes. I am here buying something practically everyday! Such a shame! read more

This is my third time here at this Sephora. I usually go to Bellevue or Alderwood Mall Sephoras. I was looking for a particular DDF eye cream and this was the only store that said they had it in stock so off I went for the long drive to the U district Sephora. So after arriving I was told they made a mistake and they didn't have it either! So...I decided well I am here so I was shopping around and half the testers were gone. The ones that were there were pretty grungy! I asked for a hair product I know they carry and no one working there knew what I was talking about so I ended up showing them and telling them about it! It was funny they said hey ya want a job!! Sigh...gave it 3 stars because of the faux pas & the store was kind of a mess. I DO love Sephora though and as my sister said... order online!! Girls were nice here though & fun to talk to! read more

Although this location is small, the customer service is tops. They don't carry all of the shades of the UD Naked palette if you are just wanting to buy individual colors, but so far that has been the only downside to this tiny location! This is definitely the go-to beauty needs store between downtown and Northgate! read more

I had a good experience here which is rare for Sephora. The ladies were super nice, been here about 3x. One of my beauty blenders ripped and they replaced it and it came in a kit and they just swapped like for like it was really nice of them. read more

They have a variety of cosmetics collections. It is difficult to get staff attention while shopping here but they are mostly friendly at least during my visits. read more

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Okay, so I haven't worn makeup since the 1980s, but wanted to buy a basic foundation for work photos so I don't look like a ghost with rosacea. This was my first Sephora experience. The gal at the door doing Covid-19 monitoring was great at communicating wait times to those of us in line. She asked if we needed any specific help, then directed us to the correct section as soon as we were let in the door. The sales guy who helped me pick the right type and shade of foundation was awesome! He explained how certain varieties of makeup work better in photographs. Per my request. he steered me to a fragrance-free, organic line. The whole process was quick, painless, friendly, and efficient. If I need makeup again in another 40 years, I'll be back! read more

What happened to Sephora?! This new location sucks so intensely! I came in to pick up a brown Stilla eyeliner that I've been getting for years. They sell it online, but apparently only in black at this location. Many items seemed out of stock, I had a hard time finding an alternative that would at least somewhat resemble the Stilla one. The most frustrating thing was that there seemed to be more staff members than there were customers at the time I walked in (about 1pm on Tuesday), but I was desperately looking for someone to notice my struggle to find things and offer help, or say a simple "hello". None of that! I circled the store several time, trying to make eye contact with any one of the employees, all of them turning their head the other way as soon as they saw me. What the hell is going on?!!! I decided to just go with Sephora brand pencil, since I couldn't find an alternative. Before leaving, I wanted to grab some samples of products I've been wanting to try. Again, I was left in this Sephora desert, all circling around me quickly and ignoring me so artfully. I tried this side, that side, desperately searching for a fave that would stop for at least a second to notice that I need help. Nope....Off to the checkout I go...The girl at the checkout was super nice, as they always are, and after I lightly expressed my disappointment of not being able to find anyone to make me samples, she promptly found someone to take care of it for me. Unfortunately, the damage had been done already. Get your shit together, Sephora! This is exactly why no one wants to go to this location unless they're new in town or urgently need a product without having to wait for it to be shipped. As a long long looong time customer, very disappointing! read more

Cassie was super helpful and knowledgeable about the products. Knew exactly what I needed and offered to order it for me when we found it was out of stock. read more

HATE this store! The sales people are unbearable. I purposely stopped for 3 months because the sales pressure was so bad it was claustrophobic. Just went back today and it's even WORSE. I had SIX people approach me in under 10min.....basically a new person come after me in each new section I moved to. After the 4th, I voiced my frustration to the associate who was mice enough to tell me she'd tell everyone to simmer down. After that I immediately had 2 more people. What a lousy shopping experience. They don't even want me to finish reading a label. I feel bad for the sales associates. I know it's not their fault. It's always the stupid management that passes this on down. Online from now on!! read more

This Sephora is like other Sephoras out there...and I happened to just find it easily in U Village. I was a girl on a mission and found what I wanted, but sadly the other items were only available online. I found the workers to be helpful and friendly. I always get into trouble at Sephora so I made sure I knew exactly what I wanted. I needed to get in and out fast. WHEW. Mission accomplished and I spent less than $100. Major coup for me. read more

I strongly dislike to be despising by store salesmen, and it just happened on this store. A few days ago I bought a $400 hair dryer to my wife in another Sephora store.Today I was walking around and my wife decided to buy some stuffs on this store. I asked a salesmen how could I redeem the points that I won in my previous purchase. She said me that I couldn't, it was just for small gifts that Sephora would send to me. I asked if I could see these gifts or the number of points that I have. She said that I could not see it, but she would confirm with her manager. But, she turned around and started to talk to other persons, ignoring my wife and I. read more

My wife sends me here constantly to buy items for her. The staff is always helpful and readily available to assist me in finding whatever crap my wife wants. I've never had a bad experience here, although I don't know anything about skin care products, but I have to say the customer service is on point. read more

I am a Sephora addict. The U-Village store is pretty nice and I buy things here from time to time. This weekend I bought the much sought-after Naked 2 palette. I am happy now. Customer service was quick and good. No complaints! read more

Been here twice in a week's period of time, AH CHRISTMAS SHOPPING, and before that... I can't remember when the last time I was in any of the Sephora locations. I can say this is one of the smaller shops compared to other ones I have been in, but they still had what I was looking for. Even during the busy holiday season, service was great. Took me 10 minutes max to get in, ask where what I was looking for was at, pay and get out. While at the register, they are very helpful and very patient and both times with a smile on their face. Even for a girl who doesn't consider herself a girly girl (one that has her bathroom cabinet packed with lotions and potions, mine is packed with Band-Aids and burn ointments) this place is great to get what is needed for the people in your life that do like those things. read more