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Raleigh, NC

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SEPHORA

3.0 (11 reviews)
Open • 10:00 am - 6:00 pm

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Ask the Community - SEPHORA

Escentuelle by Carolyn Dunne - Customer making his own signature scent at Escentuelle

Escentuelle by Carolyn Dunne

4.8(4 reviews)
1.6 mi•Fayetteville Street
•$$$

"It's mine. . . created only for me, by me from special ingredients sourced from France." If…read moreyou've ever wanted to say that, now's your chance. Once upon a time, I used to take my Mom's perfumes and start mixing them just because I wanted to create an all-my-own, but soon to be in high demand, attention-getting scent. It worked. Sort of. I got attention, but the repercussions were not good, and it all stunk - the attention, the creation, the repercussions and the demands. But still, even after all these years, I've thought about doing it again. A new shop recently opened in Cary that took me back to those days. Escentuelle is a studio where anyone, working with the owner/professional perfumer, can create a custom scent. Although I didn't take that step, I spent a few moments speaking with Carolyn as she gave me an overview of the process, how she started in this uncommon business and the types of base fragrances that start things off. Some are essential oils, others are not, but for all, the fragrance notes once isolated, give a new perspective on the previously-thought ordinary. Because she had an upcoming booking, and her studio was set up for that, I had a preview and brief summary of what was in store for her group. It's part chemistry and part aromatherapy. Once the scent is created, a process that begins by picking a core scent and then gradually layering through to the top note, you can reorder it. There are some ready-made custom scents available if you don't have the time. Nevertheless, ninety minutes of time to get a unique fragrance seems like a reasonable trade off.

Imagine sitting down at the perfumer's organ, creating your own signature scent using all your…read morefavorite notes, but with an expert by your side to ensure the end result is wearable and delightful. That's the experience you'll have Escentuelle. I can't stop sniffing the wonderful, complex scent Carolyn helped me put together today. She is very knowledgeable, has a great "nose," and will walk you through the process. Whether you know a lot or a little about perfumes, you'll have a great time and leave with a scent to treasure!

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Escentuelle by Carolyn Dunne - On your special day, your perfume should be as unique as you

On your special day, your perfume should be as unique as you

Escentuelle by Carolyn Dunne - ESCENTUELLE's new studio is ready and waiting for your visit, in Gather, 417 Kildaire Farm Rd

ESCENTUELLE's new studio is ready and waiting for your visit, in Gather, 417 Kildaire Farm Rd

Escentuelle by Carolyn Dunne - Scent Artist, Carolyn Hassett, conducting a perfume workshop at the NC Museum of Art

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Scent Artist, Carolyn Hassett, conducting a perfume workshop at the NC Museum of Art

SEPHORA

SEPHORA

3.3(58 reviews)
3.6 mi
•$$

I shopped in this particular store site (and used my new credit card, yay!) for the first time last…read moreWednesday, August 29. I was extremely satisfied with my experience. The customer service was stellar! The store is clean, brightly lit, and the stock is arranged so that you can find your items at a glance. The selection of cosmetic and perfume lines is superior to any department store, with lower- to couture- quality in a variety of price ranges that will suit anyone's budgets. Don't be afraid to come in here if, like me, budget constraints are an issue. Applying for their in-store credit account allowed me to stagger my payments over a couple of months, and spend a bit more than I can usually afford. Interest rates and terms are comparable to other specialty stores. The sales associate greeted me upon entry, and came over promptly to offer her assistance when I couldn't find the size of Chanel #5 that I wanted. Turns out there wasn't any in the drawer, so she went to the stockroom in back. She came out twice to let me know that she was still looking and hadn't forgotten about me. Mindful of the other customers (although the line at the checkout was moving fast) I told her I didn't mind coming back in few days if they were expecting an order. She said that no, looking for it was her job and she didn't mind. This won my heart instantly.....I love great customer service! She found my bottle and I went to check out. Had no trouble using my card for the first time. Shopping was fun and I came away happy with my experience. Thanks!

If you are already at the mall, see if they have what you need. However, I would opt for the…read moreCarmen Village location or online. Rated 3 stars because of the good customer service, but they were out of everything I needed! Tip: I found out that they get there shipments on Thursday.

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SEPHORA
SEPHORA
SEPHORA

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Lush

Lush

3.8(54 reviews)
3.6 mi
•$$

At this location, the sales associates tend to hover over you and follow you around a bit too much…read morefor my comfort level. I'm not sure if it is the size of the store that gives me this feeling. One positive that comes out of this is that I don't feel ignored (looking on the bright side here LOL). Notwithstanding the hovering, I love Lush products so I have bought items here several times. My favorite product is the Deep Sleep magnesium massage bar. It is super relaxing if used correctly and really helps me settle down for a peaceful night's sleep.

This place is such a hidden gem! I came into this place because I smelt a wonderful fragrance on…read moresomeone else and they recommended a certain product. When I came into this place, I was greeted immediately by all staff members! The ladies were so kind and warm and just welcoming! It didn't even feel like I was shopping. It was more like I was exploring. The ladies allowed me to sample and smell. I was able to take my time and really have the opportunity to discover new items in the store. I just want to say thank you to Katie, Marley, and Lilith, because you all were so helpful! Thank you for the wonderfulllllll Body Spray and Lotion! You guys truly are a gift and the fragrance that I bought really helped with my confidence! I believe that if you look good, you smell good, then you feel good. Thank you so much again and I look forward to being a longtime customer!

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Lush
Lush - Scrubee Body Butter (in-shower moisture bar)

Scrubee Body Butter (in-shower moisture bar)

Lush

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Saks Fifth Avenue

Saks Fifth Avenue

3.1(38 reviews)
7.2 mi
•$$$

I haven't visited in a few months but this Saks has a great perfume selection with remarkable…read moreservice. The handbag selection was a little disappointing because I expected more designer bags. The shoe section is nice enough. Sadly, however, the mall where this Saks is located has many vacant stores. And many on the top floor are Mom and Pop-type stores. Kind of feels like a deserted mall in parts.

Review: A Gem at Saks Fifth Avenue Raleigh I recently had…read morethe most wonderful experience at the Saks Fifth Avenue in Raleigh, and I couldn't leave without sharing how incredible the service was. From the moment I walked in, the atmosphere was welcoming, but the highlight of my visit was easily the Creed counter. The sales associate was beyond friendly--truly professional, knowledgeable, and patient as I explored different scents. They went above and beyond to make the experience feel personalized and special. I walked away with some fantastic goodies and samples that made the visit feel like a true luxury treat. If you appreciate top-tier customer service and an inviting shopping environment, I highly recommend stopping by this location. A Note of Sincere Condolences It is with a heavy heart that I share my condolences regarding the news of this location's future closing. Saks Fifth Avenue has been a pillar of luxury and exceptional service in the Raleigh community for years. Losing such a sophisticated shopping destination--and the talented, friendly staff who make it so special--is a significant loss for the area. Thank you to the entire team for the years of elegance and excellence you've brought to our city. You will be deeply missed.

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Saks Fifth Avenue
Saks Fifth Avenue
Saks Fifth Avenue

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SEPHORA - cosmetics - Updated October 2026

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