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Sephora

3.3 (4 reviews)
Open • 10:00 am - 9:00 pm
Updated over 3 months ago

Services - Sephora

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Things Remembered

Things Remembered

(3 reviews)

Cool stuff but the customer service is horrid. The first person who greeted us walked up with a…read moremouth full of pizza and a slice in her hand and said "hi there". We didn't even know if she worked there so my wife asked and the girl said "yeah I do I can help you". We said she could finish her lunch then come back and she said: "no its ok I don't mind..." We told her we would rather wait and she thanked us and went to greet others with her greasy pizza in hand. After waiting an hour we came back only to find that they engrave the wrong piece. Rather than apologizing in offering to quickly what are some extra mine I told us it would be another 30 minutes. When we disagreed with that they submitted to having a new one ready in 15 to 20 minutes. Obviously the staff here has been poorly trained by a manager who has no leadership ability. Neat products if you're willing to suffer through a poor experience from a staff who doesn't care about serving the customer. I would have given 0 stars but the girl we bought our item from (not pizza girl) was actually nice.

I was once an employee at this location. To say that associates are poorly trained is an…read moreunderstatement. I was never allowed breaks and it was suggested to me--without fully saying it--that I wasn't even allowed to leave the kiosk for a bathroom break. The assistant manager (now the manager) was a bullying monster who treated us, and customers, like we were dirt. I heard her, more than once, make racial slurs towards customers and argue with customers over her own mistakes. The associates did the best they could with the minimal, terrible training they had. Customers were treated terribly by the assistant, associates were treated terribly by the assistant, and any problems were not handled professionally. Instead, she blamed them on everyone else or on the customers themselves. Even when I purchased items and the assistant did the engraving, she was too lazy to change the glass needle to ensure that it was a crisp engraving. A gift I got for my parents ended up looking fuzzy and grainy because she couldn't be bothered to do her job properly. I'd like to say we did good work there: engraving was fun and rewarding, especially when a customer was happy with the result. But the nightmare of dealing with the assistant wasn't worth the hassle for myself and for some of the other employees who worked there at the same time as me. I can't imagine what it must be like for customers trying to purchase items and having to deal with her. Please, save yourself the trouble: don't shop there or work there.

Sephora - cosmetics - Updated May 2026

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