As far as Sephora locations go, this one ranks pretty low. Firstly, the whole concept of Sephora inside JCP is a bit of a letdown as there are some caveats that already set the bar lower in terms of what you can expect as a Sephora customer. They don't carry most of the brands that you're likely to see at a freestanding Sephora, so there is a possibility you won't be able to find what you're looking for here. In addition, if you return an item here, you'll be issued a Sephora at JCP gift card, which unfortunately can ONLY be used at a Sephora at JCP location, and cannot even be used online. This is just a minor complaint, but I wish I would have known that before returning my item here because I consequently had limited options to use my gift card at this location. These are minor complaints compared to my main concern with this store though. I'm a frequent Sephora customer, and while I've been to many of the freestanding stores, my preference is to shop online due to the ease of using discounts and racking up deals. Therefore, the main reason I personally would go into a Sephora store in person would be to swatch an item to see how it performs before making the purchase. That being said, this store is absolutely disgusting in terms of the samples they have on the floor. Every product, and I mean every product, was absolutely dug clean and/or completely tainted. Most of the displays were missing almost entire shade ranges and the other half of the display looked like children had just run their fingers over everything. I had no desire whatsoever to swatch anything, and honestly it really put me off the shopping experience. I had no complaints in the customer service department, the staff were friendly enough, however I just would personally avoid coming here in the future as it doesn't have much to offer compared to a freestanding store. read more