the sephora workers had bad tempers after i asked one question they went to eachother just to talk bad

Had a positive experience at this store. Staff were attentive and helpful without being pushy. I wanted to be shade matched for a couple different foundations I was eager to try and each employee was prompt to assist me. Only drawback was that when I visited, their system was down which meant no points could earned at point of sale (you had to call corporate with your receipt info to earn points) and the merchandise in stock could have been more abundant. Both lip oil shades I wanted (Dior in shade Cherry & Fenty in a similar Cherry shade) were both sold out (I even looked in the drawer for assurance). All in all, this location is a better one that I've visited in that it's easy to find and not placed in a huge indoor mall that requires a mile walk to get to! read more

GREAT ! Great employee! she was wonderful made my experience in Sephora ten time better usually I hate going to these type of store even though I love make up but she made me special and comfortable. I actually want to go back. I believe her name was Yupel 10/10 I would recommend. read more

I just went in to try some new foundation. The second I walked in I was greeted and helped by Danny. She was wonderful and extremely knowledgeable about makeup. She asked me a series of questions that helped me zero in on the right foundation. She also sent me on my way with addition samples and a primer. I was in there with my 4 year old and 1 year old and the entire staff greeted and interacted with them which also helped with my shopping experience! Definitely recommend going here for your makeup needs! read more

i absolutely love this brand of cosmetics!!i've been using it for decades...from lipstick to foundation only the best will suffice!

Sydney helped me as soon as I walked into the store. She graciously Introduced me to 2 new products and found the makeup I was looking for right away. She was an absolute doll and so kind thank you Sydney for making it so easy. It can be overwhelming walking into a store with so many products in products thanks again!! read more

I'm just so over this location...I go here because I don't want to deal with the traffic at Green Hills, but I'm just going to start going there. Every single time I'm in this location, they have maybe 50% of what I go there for. It's not that they don't carry it, it's that their shelves are constantly understocked. I don't think I've ever been greeted when I walk in, or asked if I need help finding anything. I did receive okay customer service, but it was outshined by the fact that they didn't have what I went there for....again. Just go to Green Hills or Cool Springs for Sephora. WAY better customer service and WAY better stocked. read more

I have been going to this Sephora since they have been in Mt. Juliet. I live in Donelson, and hate dealing with the traffic with the Green Hills location. A typical visit for me is between $300 to $400 every 4 to 6 weeks. I use to be able to walk in and know all the ladies that worked in this location and they would always greet me with a "hello" "welcome to Sephora", "what can I help you with today" and even sometimes, they all knew my name. That was nice, but not the reasons I went to this location. The reason I went, 1) It was close to home, 2) I always felt like I got honest opinions and help with questions I had about any product(s) that I wanted to try or opinions what I needed for certain challenges for my skin. TODAY was the second time I experienced the worse customer service I have had in this location. I am not sure what has happen to the bubbly, knowledgeable, and courtesy employees that worked here. I went in today around 3pm, there were 2 employees working (that I could see), and both were reading/looking at products. There were 2 other people/customers which were very young and busy sampling the makeup in different sections. SO, neither of the two employees were helping any customer. I immediately came in with my usual list, and saw instantly that the slots for 2 of my routine items were empty. I got the attention of one of the employees, after asking twice "excuse me ma'am?". I then asked about a product, that is a staple in their store (their words, not mine) asking if they were out of stock. She paused for a second, without leaving the area she was lounging in, and stated, "Um, yeah, we have been out of that for a long time" The unprofessionalism, and unmotivated customer service of the employees I feel is unacceptable. I feel expensive prices you pay for the brands at Sephora, you should be able to ask questions, get an intelligent/knowledgeable response and followed up with perhaps a solution, rather than a response that you wish you were somewhere else and hoping the clock hits 9pm so you can leave. Sorry Mt. Juliet Sephora, you have lost my business. I immediately came home and just ordered online. read more

This store has most of the products you're looking for. But if you see a girl that has short black hair and extensive eye makeup, watch out. She makes you feel like you can't shop; as soon as you come into the store, if she sees you (which she will, it seems like she sees everyone) she will immediately hone in on you and either pressure you into buying something and/or trying to get you to come over to her table to try a makeup product. While some people may like this, sometimes you just want to go into a store and shop without a worker bothering you. So annoying. read more

I've only been to Sephora twice in my life. The first time was a couple months ago and I had my kids with me so it was a very brief visit. Last week I went solo and spent well over an hour there. I had a few things I had been wanting to try, one of which was sold out but I was able to get a sample. I was asked if I needed help by Eva and she was the best. She matched a foundation perfectly to my skin which I have a hard time doing myself. She wasn't pushy at all and I ended up buying all of the things she suggested and I love everything I bought. She's definitely an asset to this store and I'll definitely be shopping here more often. read more

I spent a good while in here looking for something to help me with a brow full in and mascara. I don't usually wear too much makeup so I quite frankly didn't know were to start with the brow filler. I looked around for help. Didn't get any so I just took the courage with a certain color and checked out. It was at the check out tho that gave this a 4. The work who checked my things was the nicest person and made my whole experience better! She was beautiful blonde with this pink eye liner but I would definitely go back just because she made everything awesome in the end read more

Shopped here on a Friday night before Mother's Day, older black female employee was rude, condescending in her tone and slammed the bottom Bare Essentials supply drawers telling me the color I needed had been dropped! My husband and I wondered what dropped meant and she couldn't be clear, so I said to her does that mean it's discontinued, and she went on to say again dropped with an attitude! I went ahead and told her I did not like her attitude and that she was RUDE, all she said was "well I'm sorry" in a very sarcastic tone. I will not visit this location again! Not only was she unhelpful to me but also to an older woman that was also looking for bare essentials products before me. This is not the right job for her! read more

I always go to Mac but now that I moved to Mount Juliet I had to come to Sephora. I can't believe I'd never been there. It was great. The girl that helped me pick out my make up was very patient and thourough. She wasn't a super pushy sales girl and was genuinely interested in helping me find what I needed and wanted. I think I will still go to MAC but there is definitely stiff competition now. read more

I work in Mt Juliet on the occasion and visited this Sephora for the first time today regardless of the other bad reviews due to convenience. It was pretty busy but I was still greeted and helped by almost every employee on the floor. They gave me multiple samples to try on my troubled dry skin. The staff was extremely helpful and informative about the products they gathered for me to sample. read more

The girls here are very high-schooley. No one helped me and I was in there for an hour- and I spent about $330. Surprised to see that I am a VIB rouge Sephora card holder, I then asked a question at checkout and the girl started texting on her phone. Only come here if its necessary. Plus they are out of all samples to swatch. read more

This store is the worst. I LOVE Sephora but my skin crawls at the thought of going to this location. A sales associate named Britney thinks it's appropriate to treat paying customers like the crap that's stuck to the bottom of her shoe. I've been the only person in the store but she refuses to help me. If forced to actually do her job and check me out, she refuses to speak to me, including to even tell me my total or ask if I'd like to cash in my beauty insider points. Not a single word. To be honest, several of the sales associates act like it's an inconvenience to help you, but she is absolutely the worst. I can only assume that this is her usual attitude because my sister has had the same experience more times than either of us can count. Just save yourself the headache and order online or go to freestanding store in Green Hills. read more