So happy Montgomery now has a baby Sephora inside JC Penny. At least if I am in town, since I have a good idea about the products I want, I can hopefully get them here. Because it is a smaller store, of course it's not going to have the huge selection available at a freestanding store. However, there were items that were on display, like the Sephora X topcoat . I asked if any were left--apparently I took the last bottle--which the associate had to look elsewhere to find. I am such a huge supporter of Sephora because of the stellar personal services offered, but this location is different. I have never visited a location where all the sales associates stood behind the cash register, and talked to each other, not really paying attention to the customers. Now, there was a make up artist that greeted me several times and asked me how I was doing, but I really did not expect help from him because he was giving someone a makeover. I had to go seek out assistance when there were only 3 customers on the floor. The associates did not seem to know much about the products at all. Because of this, I asked if the store had recently opened, and I was told it have been open for about a year. So, I'm not sure what to think. Maybe more training needs to be done on the products? Maybe it's still relatively new compared to more established locations I've visited? Whatever the case, this was a very disappointing couple of visits. Just not what I have come to expect from the Sephora brand. read more

Sephora - Cosmetics & Beauty Supply Near Me - Montgomery, Alabama

I loathe this store and the employees in it. Most of the employees here are extremely rude. Some of the products are outdated, and some of the bottles are completely different online. Many times I've been there, the employees weren't aware of Sephora's promotions. I went in this store last week to return something and no employees were there. I waited a few minutes for an employee to arrive, but I had to go inside JCPenny and ask an associate for help. The associate finally found the Sephora employee. So much time had passed by then that I had to leave, as I had another appointment. Who would leave a store completely unattended? I try to shop online as much as I can to avoid this store. read more

This sephora is the worst one I have been to. And I have been to a lot of sephoras. I was excited when I found out Montgomery was getting a location. But every time I have been here, the customer service is horrible. No one offers to help. They don't even look in your direction. Even when you walk up to the register they just stare at you. Not customer friendly at all. Now I have to drive to prattville to go to that location because I refuse to shop at the one in Montgomery anymore. The prattville location is fabulous. Step it up sephora...you are better than these whack employees you have hired. read more

Didn't have what I wanted, didn't even try to help me with anything else. When I went to checkout, she asked me if I had a Jcpenney card. I told her yes thinking it was as a hey get a card thing. She asks for my phone number twice and says huh, I don't see it...I said what are you looking up and she says your JCPenney card. What????!!!! Nononono Im handing you a gift card to pay for my stuff. Will never again EVER go to this Sephora!!! read more

Don't bother questing expert beauty advice. Looking for wedding make up advice however however this is the most unfriendly staff I've ever I've ever dealt with. They tried colors that look hideous on me and we're unfriendly doing so the lady never even smiled the whole time never showed any kind of personality read more

What a disappointment ! Terrible customer service .. visited this place a number of times because we stay in Montgomery but rarely had a good experience.. I've been to a lot of Sephora stores around the world and this has to be the worst lol ! The product I was looking for was not visible and it took forever for the staff to even respond and it wasn't even busy ..I was the only customer and most times had to follow them around to help me ..and just for one product I urgently needed to purchase .. Wasted a lot of my time only to tell me in the end they did not have it in the first place ! Gosh ! One of the staff claimed she'd been working there for over 3 months and yet she had no clue on what was where and when asked about product availability in store would promptly say she didn't know even before taking a look at it on my fone ..Bad service !The manager was quick to respond but mostly spoke sternly or with a rude tone . I would recommend the Sephora in Prattville to this place and it's better Jcp shuts this one down if they cannot amp up their customer service . read more