I forgot to tell the register, but Jenna was really helpful (January 3, 2026). I wanted a specific blush that was cool-toned, muted mauve, and powder matte. She swatched so many shades on her hand to show me. Then swatched some on my arm to see how it would appear on me. I'm a neutral, cool-leaning olive gal, so it's a bit challenging to find products that cater to our complexion. Jenna told me she is a warm olive, and it was really cool seeing the color theory of how the products show up differently on us. I ended up getting the Patrick Ta blush duo in the shade She Goes To The Gym, and it has been my go-to ever since. Also, this store can feel overwhelming on busy days like the weekend, because it's the largest Sephora in California (I think). read more

Worker at the cashier was really rude. I had been told by the concierge that I could buy items there for validation, and I had done this previously at this location too. The worker today rudely said that "they have never validated here" and that I was definitely wrong. I was still planning on buying the items, but then she rolled her eyes and said she had been working here for years so I had to have been incorrect. THEY DONT VALIDATE FOR PARKING! DONT STOP HERE UNLESS YOU WANT TO PAY EXTRA JUST FOR PARKING read more

The customer service here was pretty disappointing. I came in looking for help with a new skincare routine, but the associate I spoke with didn't seem interested in helping me find the right fit. While I was explaining what I currently use, she actually started walking away to grab a random product. She basically told me it would work "well enough" and left me there. I'm giving three stars because the store itself is nice, but I ended up taking my business elsewhere since I couldn't get any genuine assistance. read more

Bad customer service and no one to help out. Waited around 30 minutes and spoke to some employees so I could get color matched but was told to wait for them to call..of course never happened and a couple employees were talking amongst one another rolling eyes when asked questions about samples, products, etc. But no one to come help with a color match. read more

This Sephora is pretty big, and there's plenty of employees ready to help out. I like how they don't start bombarding you with questions and kinda let you come to them when you need some help. This store specifically has lots of brands that come in and out to do small sampling pop ups. The brand Decool was offering donuts and perfumes samples and this particular day so it was nice to be able to participate in something like this! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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Sephora at Grove LA aka The Grove is nothing but solid all the way. It's really spacious and the people who work here always seem open and gracious for anyone who stops in. I don't frequent this location with a few being closer to home, but appreciate the selection and customer service. Lots of great self care products for your body and skin, for all genders. I used to check out the cologne selection a lot but shifted away from scents and fragrances over the years, but absolutely appreciate them still, plus they make great gifts. Sephora as a company shifted away from carrying nail polish in store and have a very limit selection online - they do however carry what they brand Clean at Sephora - cruelty free, non-animal based products as well as fairly natural in a amazing commitment to carrying/offering stellar items that don't contain mineral oils, sulfates, parabens or phthalates. This location has a lot more than most overall being in a central hub of Los Angeles and is always super clean, clear and under control with an easy modern layout, that classic lighting and a smooth checkout/experience from start to finish. read more

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If I could give this sephora a 0 rating, I would. My sister in law and I were the only ones pulled out of the line to purchase our items before the employee, a woman with red hair, said "I found them" into her mic as if she caught and prevented us from stealing. (We happened to have a stroller with us with my baby daughter in it sleeping.) She also gave us a lot of unnecessary attitude during our extremely brief interaction. This location of Sephora needs to work on hiring associates with better customer service skills. Their job is to sell makeup not discriminate against random families. read more

Whoaaaa this Sephora is BIG! And they are really well stocked. Probably the most well stocked shelves I've seen at a Sephora. The staff members were sweet and the store was only moderately dirty. So many Sephoras these days are a mess. I've heard it's the kids that make it dirty but I dunno. Parking is $5/hour in the structure. Great spot to find your glam! read more

I was pleasantly surprised by the efficiency of the staff here at Sephora at The Grove! As soon as my friend and I walked in, the line was already at least 20 people deep. I had my friend stand in line while I went to grab the 2 things I needed. The store was super busy as it probably is every weekend, but the line moved VERY fast. I don't think we stood in line longer than 10 to 12 minutes! This location is big, and they had some sales going on. Although no one assisted me, I was able to find what I needed. One of the employees started taking customers who were paying by card, so that made the check out process even faster. I remembered I had a $10 bonus on my account, so that came in clutch! I'll come back again, and hopefully, I'll have more time to browse and get into even more trouble, lol. I did great this time! read more

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This Sephora is larger than most, with double the staff and double the crowd! I often visit this location for a day of leisure and luxury, shopping for everything from makeup to skincare and gifts. On my recent trip, I needed to restock my skincare essentials. As a Rouge member, I'm familiar with the layout, so I usually don't need much assistance. The staff are typically busy, so you won't be greeted as often as in smaller stores. However, they're friendly and helpful when you do seek them out. During this visit, I noticed some great holiday sets, perfect for gifts and stocking stuffers, so I recommend grabbing them early before they sell out. Due to the popularity of this location, items can run out quickly, but I was pleased to find everything I needed without having to visit multiple stores. I picked up glycolic acid from The Ordinary, hyaluronic acid and niacinamide serums from The Inkey List, First Aid Beauty moisturizer, and Youth to the People facial cleanser, totaling $115. I'll definitely keep coming back, as this is the largest Sephora in the area! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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I love this sephora, it's huge, has tons of brands and the customer service is on point. Well stock, organized, clean. Very helpful associates who are very into beauty and usually have excellent recommendations. The line to purchase items can be very long, that's the only negative thing here. read more

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1/28/25 Thank you Brendan for your help and patience today. I had lost of items I was interested in, Brendan helped me find the items, the items that weren't on hand he helped me find alternatives for. Brendan your kindness made my shopping experience so much fun. Thank you read more

This location is the one I go to for convenience. It is located in the Grove so if you are there for a short amount of time, try parking in one of the Farmers Market lots and get your parking validated at one of the businesses in the Farmers Market. First 90 mins are free or 2 hours free when you shop with one of the vendors. Otherwise you can park the Grove parking but the only validation. Service is pretty standard. For the past few years, I get great service and the handful of okay service, where they ask once and then leave me alone. But I must say that the customer service in the fragrance section has been top notched. The two associates who helped me have been super friendly and very knowledgeable in that area. They tend to leave me be but when I have question, they make sampling and talking about fragrance fun. The fragrance aisle is one of the main reasons I come here. The makeup section is okay. This Sephora has high volumes of customers coming in and as expected, the samples on the floor are left undesirable. But the associates tend to keep the make up well stocked . Overall, this is a great location. It's huge and there are tons of different lines, both corporate and small business, with ample price points. read more

Haven't bought new makeup in person in a long time but I'm so happy with all my purchases. Store was super busy and crazy yesterday but Alicia was super sweet and helped me find almost a whole new base routine & products/brands I wouldn't normally reach for and I just got home and played around with them and I'm absolutely in love with every single item she recommended me. The man who was the rep from Haus Labs was also SOOO helpful and I got a perfect contour shade which is seriously so hard to find bc of how pale I am. I freaking hate shopping when you are literally pushing past people it can be hard to compare different things so it was rly cool Alicia could just pull up items on her tablet/phone so we didn't have to run around looking for things. Their Sephora collection was 30% off too and I'm a whore for a sale. read more

i love sephora but most of the workers at this location just aren't it... quite rude. i was racially profiled today by a worker. all the testers are always a mess & misplaced. overall, i would only come here if i really needed to. read more

This is the closest Sephora to my house. I used to come here all the time as a little girl. But lately it's just very uncomfortable for me. I feel like I get stared at and I don't get asked if I need any help. I have to go help myself and use ChatGPT to color match me. I spent so much money in Sephora. I don't think I'll be coming back to this one at all. You have workers just standing around like their security come help me that one of the employee contact with me and not did not come to my age when I needed help but proceeded to walk past me and help the group of people that came in after me like, what is that about? I'm so disgusted. I don't wanna say it's because of my skin tone. I really don't but that's what it felt like and I have great discernment. I hope they are saved by the Lord when the time comes. read more

If you're fortunate enough to stumble upon Vedra, the best beauty advisor ever, you will truly fall in love with this store and Sephora. Vedra is patient, kind and so, so knowledgeable. She knows products through & through, and gives the best advice! read more

Writing a review for this sephora location specifically because of the service! This location can get extremely busy, there is usually a line if you visit during rush hour especially dinner time but everytime I visit, whether it's to grab a quick item, shop and browse or do an actual return, the people are always so approachable and friendly. Great sephora location!! read more

I received a holiday gift from my dad of a product I love, but in a shade that doesn't work for me. I wanted to exchange it at this sephora for the correct shade. Simple, right? Wrong. I picked out some other items and made my way to the first available cashier. He informed me that I can't do an exchange without my father's receipt or credit card number. He then tried to RING ME UP and charge full price for the correct product. I excused myself. I had hoped to resolve this issue without making my senior, non sephora savvy father feel badly, but no such good luck. He couldn't find his receipt, but interrupted his dad to send me a preprinted return label. I went back to the store, waited in line all over again. This time, a different and much more friendly and helpful cashier revealed: all I ever needed was my dad's PHONE NUMBER to find the receipt in their system. I can't help but feel that the initial associate was trying to scam a new sale out of me. Exchangers beware at this location. read more

Alice at The Grove Sephora provided an absolutely fantastic experience. She took the time to truly understand what I was looking for, offered perfect recommendations for my skin type/tone, and then went above and beyond to find the best deals and value for my purchase. She's knowledgeable, patient, and genuinely cares about her customers. I left feeling confident and happy with my new products and my savings. Thank you, Alice! read more

If I ever need help and I'm not just stopping by for a quick pickup, I go out of my way to come to this Sephora. The service here is much better than my local Sephora and I've found most of the artists are better at color matching. I want to especially give thanks to Valentina for such great service. She suggested a new brand of foundation for me and it's been such a game changer for my skin. Thanks! read more

I visited this Sephora location during the sale and was ready to make a purchase of nearly $250. I also brought in two items to return. However, the cashier gave me a judgmental look and made me feel like I was trying to steal one of the items, claiming it had already been returned. For the record, I had just received that item along with a Patrick Ta blush, which was the only product I returned (unused and unopened). Even my husband noticed the look she gave me--it was uncomfortable and completely unnecessary. To make matters worse, I forgot my Sephora credit card and asked if I could use my ID and SSN for verification--got declined twice. Honestly, I'm now thankful I was declined, because I ended up purchasing everything online instead. I spent even more, got all the items I wanted, and received samples--something this store didn't offer. Needless to say, I won't be stepping foot in this location again. read more

This store is located next door to the old Farmers Market at the Grove, I love coming here makes me feel like a little girl all over again. So many women's products that help you look better daily. and so many products to choose from. The store is $$ pricey compared to other stores that carry similar items. No matter what you need for your face this place will have it. The workers were all helpful and nice. On a Sunday the store is busy finding someone to help you will be a while. overall nice store. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I am not a make up kind of girl, but I am going to an event tonight and I needed help covering a few laser spots. Karlena was so patient and fabulous and had great recommendations. She was very bubbly and sweet and knowledgeable. I bought the products that she recommended and look forward to using them. read more

SEPHORA - Saie and Nars - Cosmetics & Beauty Supply Near Me - Los Angeles, California

The employee that is covered in colorful tattoos is rude, aggressive, mean and intimidating. I would not go to this location because of her. Very disappointing because Sephora is a wonderful company and business and people like her contradict the welcoming, inclusive and positive environment Sephora is known for. read more

I always like the salespeople and find them to be very helpful and friendly. They do everything to help me find what I want, and clean the testers so I can try things on. The thing I DON'T like is: Several times after purchasing an item and opening it to use the next morning, I've found that the product had been tampered with or used! Some items such as Urban Decay eyeliner are only sealed at one end, and the pencil itself is not sealed, so anyone can open the box and mess it up! I opened one that I had purchased and the tip was completely smashed off. I went to exchange it and checked the new one at the store -- the tip was completely missing! I'm not talking about just a little at the end...there was NO pencil tip there at all, showing that the product had been used:( I'll still shop here because I can walk there, but I'll check each item before purchasing from now on! read more

Crystal F does great makeup. Booked her for a show and she did exactly the photo I wanted and was so pleasant and nice. I would recommend her for makeup services. 10/10 experience read more

This Sephora at The Grove has a good selection of product. The store is large but more in the long, narrow way than in the spacious, roomy way. Still, it is a much better space than the original Sephora location at The Grove across the way. Customer service is nice and friendly and helpful. I enjoyed my time here. They do sometimes run out of rewards and birthday gift options at this location because it's such a popular destination with a lot of foot traffic so keep that in mind and call ahead of time if there is something you really want. I usually just take whatever is available at this location since it is so convenient anyways and I can usually find something I'll enjoy using. read more

I had one of the most amazing experiences here! All thanks to Gabe she was so helpful. I am new to make up and I was very overstimulated of how many products were shown but Gabe truly walked me through everything and helped build my new make up collection. She was so patient with me. Gabe is heaven sent and we got to chat over adding a charm to my summer Friday lip balm 10 out of 10 experience. read more

SEPHORA - Charms ! - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Rude cashier, did not a offer bag. I thought maybe its common sense since I am buying a lot, I need a bag?! I would understand if it was a question she would have asked me before like "Hey would you like a bag today?". Lady didnt ask just assumed. read more

This location had a good selection of good and things I haven't found at our local Sephora. The staff were very friendly and helpful and the store was well kept and organized. It's busier which can be expected of the location. read more

Woah this location is busy! It's bigger than other Sephora stores and has way more shoppers too. It looked like everything was in stock which is impressive considering the number of customers. I easily found what I was looking for. The testers were a mess and I would not want to use any of them. Didn't look sanitary. Isn't there a way to make tester products cleaner? read more

I see some bad reviews at this particular SEPHORA location but, that wasn't my experience. As I was wandering around investigating the store I took off my own lipstick looking for a better or different shade, I'm definitely not known for change. An employee was stocking shelves... I made a joke, he made a joke it was just fun banter. Never did find a shade I liked better... Wandered over to hair products tried out a cream I loved. Snapped a pix, to remember to buy it later. Made my way to fragrances. By then I had lost my sense of smell so I really couldn't tell which ones I liked! the salesperson was very kind and gave me a sample to smell later, After she inquired what I usually like. She didn't have to do that but it was a very kind gesture. Overall everyone was polite and helpful. This SEPHORA was a lot smaller than some of the Bay Area stores yet still nice! read more

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Omg everyone here is so nice and welcoming and so friendly to talk to especially this lady in the purfume section. Definitely recommend u come here for a good experience just keep in mind this location is very popular so it will almost always be packed read more

Went in on a Thursday late afternoon and they were busy. I needed a very particular type of mascara. A really nice salesperson, Marcos, helped me out. He was so accommodating and polite, made me feel welcome and answered all my questions. I wish I lived closer as thus would be my go-to Sephora store. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I had such a great experience with Marissa who works at this sephora location. She was the sweetest and really helped me out and provided me with a lot of skin care information, treatments, and recommendations! She was so nice !!!!!! really made my day! read more

Sephora has chosen to deal with the worst bank in the world - Commenity bank. I applied for a Sephora credit card, which never came and then the phone calls from the bank got to the point that I needed to change my phone number. They have attempted to mess with mt credit rating and I will never shop at Sephora again due to their awful business partners. I will, however, continue to use as many samples from this Sephora as possible on a daily basis. DO NOT APPLY FOR A SEPHOra credit card. Avoid this company and its affiliates read more

The service here is sooo slow even first thing in the morning, that when they asked if I was a rewards member, it was just quicker to say no and forfeit the points. Plenty of staff milking around on the floor (with practically no other customers yet) and only one behind the counter. Reminds me of customs at LAX. The staff on the floor are helpful, but put more people behind the counters instead of having to wait almost 10 minutes to be served at just after opening on a weekday. read more

By far the largest Sephora I've ever visited and they had everything I wanted in stock (Supergoop and Brazilian Bum Bum cream)...plus the customer service was superb, Denise and Kat really shined. As an added bonus I received a gift with purchase. read more

I was racially profiled for the first time. I went into the Sephora on Saturday, I was filming myself in a PUBLIC area. I was told I wasn't allowed to shop since I was filming.i felt very profiled bc right next to me a woman who was white was filming and she wasn't told anything. Not only did they lose a $500 sale, the lost my business completely. read more