When I live in NYC, I shopped at Sephora all of the time and received excellent service. This location is different (Keystone Crossing, Indianapolis). Almost every time I'm there, I'm treated poorly, more so than other people that are in the store. I'm NEVER greeted (like other people). When I do go up to someone for help, they dismiss me or rush me off. They don't take near the time, or show near the enthusiasm as they seem to with other customers. Today, I received a partial make-over, and the lady barely talked to me. Just did my eyes, and I was done. I told her that I'm getting this done for a special occasion. No bother to ask, "Oh, what occasion". No conversation at all! I heard other women getting ready for a special occasion and their MU talked about it. Meanwhile, the lady next to me getting her make-up done was treated like a celebrity. I had to look over and see why all the fuss over her. What was it about her that allowed for such good service? Hmmm....... We looked different. To me that communicates, this woman was worthy of conversation, compliments and attention, and I'm not. One manager there (she did actually come over and compliment my eyes), and a woman at checkout were nice. I'm not sure if there is some unconscious bias, or what it is. Such snootiness from the sales staff. I was prepared to buy makeup for a full face. I think from now on, I will take my money to another makeup establishment. You need some unconscious bias and customer service training! read more