this sephora inside of JCPenny is CLOSED. I'm not sure if for good but i went two days ago and it is no longer open has been covered for a while. read more

My experience was not bad here. I was greeted, staff was helpful. People looked happy to be at work. The staff was engaging. The place was clean and organized. read more

I've been to this sephora a few times thinking it would be better than my last experience here but it's not. For me, they never have the shade, scent or item I'm looking for. The girls who work here could be friendly which is nice, but not knowledgeable about the products they sell. I've asked them several questions about skincare, shades and other items and they seem so clueless. I've been to other sephora stores where the employees know the products they sell in and out and could give you some reviews and recommendations but sadly not here. It's my birthday, so I came to shop and pick up my free gift as well. They didn't have any free gifts available so I had to settle for the free lipstick I didn't want. This will be my last time going here. I'll go to the one in Queens instead. read more

This location sucks! I'm a regular at Sephora, I'm a beauty insider, and i believe I'm at the highest rank. Rank doesnt help when you try to return a damaged item and aren't allowed to because of time passed. While I purchased the item a while ago, I just opened it to use it and realized that it was damaged. I want even allowed to get a replacement. read more

Don't judge me based on my next comment. The first time I came to this location I looked for a dark-skin employee who could help me find lipstick shades for my dark skin tone. I wanted to see what she was wearing and what she would say complimented my tone (as I am new to make up and still trynna figure out what I like and don't like). The young lady who helped me was very nice, knowledgable and patient with my questions as well as, seeing what I liked and didn't like. When I went the second time I looked for the same young lady and lucky me she was there to help me. I don't remember her name but next time I go I will be sure to ask so that I can update this review. Plus her make-up is always nice and looks natural without looking over the top. She uses lip colors that compliment dark skin well (I wouldn't try them because as I said I am new to this, but hopefully I will start to venture out more). read more

I happened to be in the JCP and decided to come in here after the Sephora in Downtown Brooklyn didn't have an item I was looking for the night before. The customer service here seems to be lacking severely. I watched one employee catch an attitude about doing a return-even though it looked sketchy-while the other one was totally confused about what to do. I actually watched the girl trying to process the return walk off in a big huff saying "omg I can't deal with this right now" , go talk to another employee and then come back and make more comments and roll her eyes. The customer stayed pretty calm but I just stared. Finally after about 10 minutes of waiting the confused employee finally rang me up saying "I don't know what to do with that I'm confused." Again I just stared. I worked in retail for a long time and I think it's unprofessional to talk in that way in front of customers. Unless I was desperate for an item and it was only available here I won't be back. read more

Don't waste your time. The sales people ignore you. They never have anything in stock. Save yourself a trip and order on line. If the employees"s friends are in the store forget getting help. In addition the sales people look like they could be an advertisement for how to NOT put make up on. I had complained to the store manager and JC penny before. No one cares. I'll take my business some place else read more

I am a HUGE Sephora fanatic for years now , from when they were mainly in the city. I must say I was greatly ecstatic at the news of a Brooklyn location. However, this particular site is a disgrace to the great reputation of Sephora . It's so hard to get help and when you do get a hold of them they give minimal assistance, are not attentive to your need and they don't seem very knowledgeable about the products. I only go there if I can't get to any other locations and am in dire need of a product ( because I live by their skincare and makeup products ). If you know what your going for then you can stomach their unpleasant attitudes and lack of quality customer service . But if you actually need support or its your first Sephora experience this is not the location to go because it will leave you disappointed and turned off read more

Wish this could be ZERO stars,who what why??? This is absolutely the most disgusting Sephora ever in the history of Sephora's. Employees are not knowledgable about products, very stand offish, blatantly ignoring customers and not up to par with the Sephora policies and insider quality. If you like being ignored for an hour, nothing in stock and I mean not even samples in stock then this is the place for you, if not I urge you to please visit the downtown brooklyn location which always have friendly associates who are willing to go above and beyond. What a disappointment at this location. Absolute waste !!! read more

So relieved that before I go food shopping I can shop here. Love it. My kids like it to only because they get 3 free samples.

Usually when I walk in I get greeted by multiple people, asking if I need help or assistance. Today, Thursday March 1, around 1pm my mother and I were completely ignored when we needed help. There was only one lady on the floor but she was too busy talking to her friend. I was looking to get a whole new set of Anastasia products, but the inventory was very low so I was waiting to ask but after 10 minutes I figured I'd go somewhere else. You'd think in a place like that, where you probably get some sort of commission you'd want to help and sell as much as possible. Oh well Sephoras lost, I know we would've spent over $100. Gotta go to ULTA. Much better customer service there. read more

After calling multiple Sephora locations for an appointment I finally got one at this location and I was beyond pleased! I arrived earlier than my appointment just to get a sense of the atmosphere before having the makeover and the staff were so friendly. Eventually a woman told me that Janine would be doing my makeover and that I should just give her a few minutes to finish up with a sale. I waited and Janine greeted me in such a friendly manner, asked what I wanted and I told her "red lips, gold, glittery eyes" and she hooked it up. Throughout the makeover we chatted, she explained to me what she was doing, she did a BEAUTIFUL smokey eye for me, the entire makeover was gorgeous. I had so much fun having the makeover done and loved the look at the end, it was a double win for me. I'll definitely make my future makeover appointments at this Sephora location. read more

I visited this sephora today for a lipstick, already knew the brand and what type of color. The lipsticks on display were really nasty! I barley even wanted to swatch on my hand and after I did I was sure to use makeup remover. Then after choosing a color I went to look for one in the box, well there was another mess all the colors were mixed up not in order! So I move on to another type of lipstick, swatch and when I go to get one in the box there was none left! read more

It unfortunate I have to write a bad review for this Sephora because of one person : Cindy, the manager at the time when I visited the store on October 9th at 5pm. I've been to this Sephora location 3 times before that time to get a Mini Makeover as this is one of the perks of being a VIB member. All those 3 times I was greeted by all very friendly associates. All 3 times I walked in without an appointment to get a smoky eye. I was very satisfied. However, the last time I stepped into that Sephora, it was my worst experience. First, the manager Cindy, said she didn't know if anyone could do a mini makeover on me because there was an appointment coming in at 5pm. So I had to wait 7 minutes to see whether or not she could accommodate me. Ok. So I waited. I waited 10 minutes in fact and then I decided to ask if I will be serviced. She replied with an ''Are you ready?''. Um yes, I was ready! Then she proceeded to tell me that the associate would be doing one eye and that I would be doing the other eye. Soooo since I had been there before I was confused and asked why that was. Why for all 3 times before had I been provided with 2 identically beautiful smoky eyes but now I only get one? Isn't the reason I'm here requesting a mini makeover mean that I suck at doing my eye makeup and quite frankly don't want to learn? Can't I just be pampered? Isn't that one of the reasons why Sephora set this VIB member perk? Well, according to her - Nope, this was company policy. You get ONE eye. So ok, since I needed to go to an event I thought I'd give it a try. The associate (whom did not introduce herself) began her process. However she said she would be stopping every 3 steps so that I can do the other eye. After 3 steps, she gave me instructions then left to roam around the store. If I had a question or if I was doing it wrong, how would she have known? Didn't matter apparently. She came back after 3 mins. I timed her the whole time I was there. Then she continued and then she left. That occurred about 4 times. The last time she left for more than 5 minutes. Which, if you do the math, is more than 15 minutes. So in the time that she could have done both eyes in 15 minutes she hadn't finished one eye. I left after the last 5 minutes were up. I just walked out. Both the manager, CINDY, and the associate should be either trained correctly or fired. It a damn shame they're in the customer service industry. I'll be reaching out to Sephora to advise them of this incident in hopes they are aware of what a mockery they are making the mini makeovers. I recently visited another Sephora in Smithtown, Long Island and decided to ask THEM of the mini makeover policy. Maybe this is managed by store? I was told I should be getting TWO eyes for the mini makeover not one. read more