Aside from the gentleman at the door, he was the only nice one there. I asked a girl a question regarding the birthday gifts, and she gave a dismissive answer and walked away. Just rude. I can go to another Sephora easily. read more

I recently traveled to Aventura for a wedding and booked my makeup at Sephora Aventura Mall. I didn't have much expections as one other time 1.5 years ago I made a Sephora makeup appt in my hometown, i was so disappointed. If you ever get your makeup done at Aventura Mall Sephora, 10000% select Jeannelly. She is out of this world amazing. She took her time, used great products I actually use (i did not tell her what products I prefer, i just let her do her thing lol) and I was blown out of the water once my makeup was complete. My makeup lasted all night in the FL heat, outdoor wedding, and I got many compliments. I wish she lived in CA near me so I can go to her all the time haha. read more

I visited Sephora in the past and also done online purchases but my overall experience at this store was wonderful. We were helped by a sweet young lady, her name was Alia, she was patient, knowledgeable and knew what products to recommend according to our needs. I sincerely commend the store for their customer service. I was there on a Saturday, the store was packed and the staff still managed to provide great customer service. The cashiers were also very attentive and helpful. I was helped by combining my accounts and finding all the products I was looking to purchase. read more

This store usually carries many brands. The staff is super nice and helpful as well. They helped me pick my right shade of foundation and other make up products. Would definitely recommend this Sephora!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Aventura, Florida

If you are a person of color or isn't Caucasian, be prepared to be looked at a thief in this store. I was trying a shadow pallet and one of the reps, the guy with pink hair, panicked and told me not to take it, thinking I was gonna take it and leave the store. It's unfortunate that this happens at Sephora where you are assumed to be a thief if you are are non white. Nobody deserves to be treated like that. I am always dressed like I'm on the runway and still I was looked at as a thief for my skin color. Never coming here again. It completely ruined my day and hurt my feelings. Floridians have a racist thing that's so straight up in your face. They need to be undergo cultural competency to be working at Sephora especially in a state with so much diversity. I told the manager who was very nice and understanding but I did NOT receive an apology from the rep. I don't recommend going to this branch at all. read more

I went here to buy some lipstick - usually I get approached by an employee to see if I need assistance. No one approached myself or my friend so we were left to our own devices to see what we could find. I did manage to find some lipstick and gloss, though I don't know if I'm happy with the gloss. I always like to go into Sephora and look around since I love to see what new trends there are in makeup! I hope that this is not the way they treat all customers since people do like to be asked if they need help! (not every minute). read more

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Wonderful and friendly staff at this Sephora location! Two employees helped me find what I needed there names were Alejandro and Jamila (probably spelled it wrong sorry)! Lols highly recommend the Sephora location (: read more

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Customer service has come down.. maybe because of pandemic, not really sure. I used to come here and all the employees were so helpful, friendly and knowledgeable.. now I ask a question and they disappear, give an attitude or worse.. I was asking about the product to one of the employees, and what she did.. she put her finger in the jar, scooped out the cream and put on my hand! She was simply too lazy to go and get a q-tip. It never happened before. I was simply shocked that the EMPLOYEE (not a customer) puts her fingers in the jar.. and during pandemic. read more

Is the best Sephora ever and the service was incredible the lady alia was very sweet and kind I found the rare beauty that I want thanks to her read more

Every time I go to this store the service is getting worse. It's a thousand people working on the floor and every time you ask a question they call someone else to help. That someone else often is busy and now you have to wait to be helped. They are short in inventory and don't even know what they have in the storage. read more

I'm all about makeup and Sephora knows makeup! This store is an addiction, I'm a VIB which tells you how often I'm here! I love that the place is staffed with amazing makeup artists! They are so helpful! From finding my right shade of foundation, introducing me to new products perfect for my skin type & giving free samples! Take note you are allowed 3 samples from each world, be it skin, face or fragrance. Take advantage and try some new stuff out! My favorite foundation is Laura Marcier, concealer Nars, shadow Urban Decay & Sephora, lip Kat VonD, skin care Glam Glow & Dr Roth. Join their rewards for emails & sample deals! They are great about deluxe samples so you can really try the product out before you buy. They also give birthday gifts! read more

SEPHORA - So much makeup! - Cosmetics & Beauty Supply Near Me - Aventura, Florida

Very uncomfortable getting service here and the product the pedicure was awful super simple hardly did anything I could have done a better job myself in my own home and they are rude and racist read more

The worst shopping experience I've ever had, ever. Vinny and Clarissa are clearly better equipped to be working at a gas station at a truck stop. The most repulsive experience I've ever had buying things I don't even need, 8 days after my birthday... Sephora LOVES you when you come in to buy $400 worth of products, but won't even treat you like a human being when you come to return something. I hope Sephora recognises the lowly character of Vinny and Clarissa, and that they are let go or demoted because they are a HUGE liability to this company. It's painfully obvious Clarissa is extremely disliked by her colleagues and takes out on the clients. What a sad day. read more

I'm really not surprised to see all the recent reviews have such low ratings. This Sephora needs a major boost in customer service. It seems like the employees really just pick and choose who they want to help. I had to ask four different employees until finally finding someone who would help me. It's a really large location with a great selection, but I would rather shop at the one in Pembroke Gardens. Since it's a fairly busy mall, especially on the weekend, expect to wait in line after navigate the crowds. read more

my girlfriend went to it and the girl was so nice and long and in incredible work keep up the good work

Thank you Alex for the horrific experience. Employees act like you are bother them if you are not pale skinned. So many employees and nobody to help. I swear I had on an invisibility cloak. The evening I went all the pale skins got the most attention while people that look like me was left to practically beg for assistance. Sephora it's ashamed how many commenters have similar experiences and nothing has change. This is a hot bias mess. read more

Aventura location, NOT Jcpenny... So i feel that im good at doing my makeup but when you go to a Sephora or Ulta you always feel a bit intimidated. (I prefer Ulta, less crowds, nicer staff) This time around someone gave me a gc for Sephora. I was looking for a new concealer and foundation. I didnt see anyone on the floor to helped so i went to the register and this young male (didnt get his name- he had short colored hair) was able to help me until he was able to find someone else to return back to the register. Stacy was I believe her name. She assisted me on picking out both to my liking. She felt real genuine while doing her job and I appreciated it very much. Will I go back to Sephora though? I don't think so. I just really appreciated their great customer service skills. :) read more

This is one of the best things I've discovered in a long time! Who knew?! This Sephora is in fact a store in a store, hard to believe and new concept to some, but it's there! Hence the outdoor signage (see picture below). What started out as a small satellite store/kiosk inside of JCPenney with a small smattering of their typical inventory has now become a large, full-on, retail Sephora (yes, Beauty Bar, makeup artists, beauty insider points, Sehpora packaging and all!!). The "Sephora inside JCPenney" is slightly smaller than the anchor store in the center of Aventura Mall (which can be challenging to get to due to Aventura Mall having major parking issues around the center part of the mall). It's really great that this small satellite store is now a full on Sephora with a brand new large parking garage just outside, making it extremely convenient to find parking and then get to. If you've ever been to Aventura Mall, you know that JCPenney is one of the less frequented stores, therefore also making it much easier to get to this Sephora location over the anchor store. Genius! I do have to knock off a star due to the fact that this is not an anchor store and it still does not have the full inventory, but let me tell you there was not one single item that I needed that this store did not carry. Very impressed. They had four to five beauty technicians working at the time making it very easy to get customized and personalized service. Can't find what your looking for? They will call the other location centrally located inside the mall to do an item check for you. This location might not be as pretty as the anchor store but what they did was really try to maximize the smaller space and get as many products in there as possible. This is going to be my "go to" Sehpora in Aventura over the anchor store. Much easier to get in and out of and the service from the Beauty techs was above and beyond what you get at the anchor store. I really did like the intimate boutique feel over the larger anchor store feel to be honest. Really happy that I stumbled upon this gem, secrets out! read more

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I 'm very confused. Sephora Corporate only cares about themselves about people who work in HR. I had a very bad experience last week. I came to the store with my friends and we needed help for something expensive and 8 employees were just ignoring us because they will speak with two ladies from the corporate and ask them question ....what kind of product they like to sell Are you kidding me ??? you have a client six customer came to the store and asking where everything is located and you been ignoring us?! That's a Shame!!! It looks like Sephora only cares about what they are employees what they like to sell AND don't care about the customer service Who actually bring money to your store I think you should better train your employees who work in HR and who come from corporate and ask them questions not on a floor not in front customers !!! In your office sites Some products are open with finger prints everything super dirty and filt with a dust Quality of the product, From 1-10 is 2 !!! You just lost a lot of clients that used to shop in your store would prefer to go to norstrom then go to (sephora) Never go back to Sephora!!! Shame !! read more

I never felt so bad! The security guy was follow me and my friend just because we were wearing sport clothes! I'm V.I.B. Sephora member and it never happened before in other sephoras! read more

If you want to change your look, without high pressure sales people trying to push you into something that you aren't sure of, this is the place to go. You can do your own make-up, take it off and start all over as much as you want, until you find just the look you are after. All of my favorite brands are there. Generally, they are in about the same price range as other shops, but it's more fun to have so many of them in one place where you can try them and compare. Bare Minerals, Urban Decay, Sephora, Chanel, Givenchy, whatever you like, you can probably find it here. There is always a good supply of testers, disinfectants, disposable brushes and makeup removers to make help assure that you aren't working with contaminated products. If you aren't sure how to apply something, the friendly staff is always around to help you. So if you haven't been there, check them out and tell them Yelp sent you! read more

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Horrible experience. Can't make this up atp. The new girl in the perfume section around 1130 had the worst costumer service, asked her to get me some perfume I told her I wanted the small size she stated all they have was the big one I said what about in the back. So she finally went to go get it she came back and said oh you can check out in the back or the front and I told her I'm still shopping so I can do it in the front at the register where everyone else is waiting in line to check out. She then says oh I have to put the perfume in the front by the register I'm like why that has never happened and said oh that's the store policy. Absolutely felt racially profiled in this store. Never have I ever experienced this before, this absolutely put a bad taste in my mouth about Sephora and who they hire. Spoke to the manager about it all she stated was oh she's new. It's a joke. Never come to this location. If had I not been on a short time I would have most def asked for cooperate number. As this is terrible costumer service and she does not need to work an a environment like this, that new employee will always be in a position like this and go no where in life with this type of attitude or outlook on other ppl who do not look like her. Horrible experience read more

terrible service in pharmacy and front two girls I'll never forget there name rebecca in the front and Sarah in pharmacy they are very rude and didn't help me at all in a great way I'll never come here again rebecaa likes to roll her eyes and suck her teeth with customers and Sarah cursed at me for asking a question and told me to shut up and wait till im next wow they need to be fired absolutely read more

I love this store. I love being overcharged for my makeup. my month salary buys my deodorant here. their return policy is fantastic too. it's similar to bed bath and beyond in a way. you can return things you purchased a year ago if the product was subpar. it's great. they have pretty bags they put your overpriced purchases in. at least those are free. they have everything here, except mink sweaters from skinned Alaskan sled dogs...sad face. check this place out trust me, it's worth it read more

I have been at this location twice first time last Fall during the week someone actually advised me on a mascara. NARS climax nice applicator and no raccoon eyes. So I got on their tremendously long line and made my purchase and left. So after the new year I found my self back here needing updates in my makeup selection. Warning DO NOT come here on a Saturday. Every one that works here asks you the same question do you need a basket. By the twelfth time your frustration is such that you get on the tremendously long checkout to leave. Does anyone assist you here? NO. Only asks do you want a basket. Plezzzz why did I leave the house. I guess I go back to internet shopping less frustrating and you usually get free shipping so why come to the actual store. Makes zero sense there has got to be a better way. read more

I am giving a 1 star because you are actually required to leave a star. This is by far the worse Sephora I have been to! The cashiers not only were they rude they insulted me. It was the most embarrassing experience ever! Please hire new staff - this truly makes Sephora look bad! Most of our co-workers come to shop and we have all decided otherwise! read more

My favorite location. The selection is massive and I've never needed an item from Sephora that I wasn't able to find at this location. They definitely keep their store fully stocked at all times. If you park by Sears it's closest for easy in and out parking. Sometimes I don't want to order an item online but also don't want to spend hours at the mall so I do enjoy the "shortcut" parking by Sears. read more

I came to sephora this past weekend in search of a good concealer and a powder . As i walked in I made eye contact with a Sephora sales rep and I explained to her what I needed . As I was explaining , it was like she was in another world and was looking to pass me off onto another makeup artist who kind of helped me but also seemed like she didn't know what she was doing. She would just agree with what I said . Then I figured I would do better searching on my own . I had a question about the new "Huda" concealer and I was waiting as a group of Sephora reps were just having their own convo . As they noticed me after 5 minutes , they found another makeup artist to pass me on to ... HERE WE GO AGAIN. I thought. So I ended up purchasing products that made my skin look super greasy and I'm so annoyed . I feel like the customer service was SUB PAR and disorganized. I'm very disappointed with my experience and as a result I am hesitant to shop there any more because every one apparently is to busy to help one person. And I conclude my review with this : I know a thing or two about customer service because I worked for MAC cosmetics many years ago and I have worked in hospitality industry for many years . Sephora GET IT TOGETHER ! read more

I don't know WHY I haven't reviewed this place yet! I love this place. Its easy to get lost in, but worth every second. We went today to pick up some makeup for the wedding. There was a FABULOUS guy that helped out Erin with her eyes and foundations. She looked BEAUTIFUL when he was done with her, which is nice, cause sometimes, you get that woman with about 1.2lb of makeup on her face and you walk out looking like a drag queen! We had misplaced the gift card I got Erin, but with the help of a cutie at the counter and my original receipt, he called customer service and got it taken care of! Also, today there was a promo going on for the Smurf line for Smashbox and I just have to mention this to the public. There was this very amazing, full of energy, guy announcing that the "best make up artists in LA!" were there doing make overs, and to top it off, over the thump thump thump, of the house music, this guy was doing the "I love life, I'm in a club on E, Im the most fabulous ever!" twirl, arms out, head up, and just spinning around in the middle of store. When asked " how are you today?" (by us), His response "Divine!" Obviously. This place has great energy, and the staff is fun and helpful! I love it. read more

Disgusting service. Do they just hire anyone? Corporate should be concerned because these employees give Sephora a horrible reputation. Maybe try hiring people that are not disrespectful, and have some sort of manners. That's a start. Makes me not want to shop here. Ulta is much better, and so is there rewards system. read more

I just want to say that I have always had a hard time finding a concealer that can cover my under eyes. I have come to Sephora before and I've never been able to find something that really gives me coverage. I came to this store just by curiousity and a gorgeous young woman named Julia helped me. She recommended me to get a concealer of the brand Kevyn Aucoin. At first you're going to think it's a little pricey but once you put it on it's FULL COVERAGE and totally worth it. Thanks to the staff for helping me out and shout out to Julia for being so sweet and helping finally find something I've been long for. read more

SEPHORA - Kevyn Aucoin Concealer - Cosmetics & Beauty Supply Near Me - Aventura, Florida

Horrible customer service. From the moment I walked in NO ONE said hello or acknowledged me. I needed help finding brushes but no one approached me. The employees seemed too busy talking to each other. I even overheard a meeting they were having about the sales for the last three hours $$$$$ on the sales floor near the brushes - very unprofessional. I was upset they seem to only care about the tourist who visit their store who apparently are loaded with $... I decided I'd rather spend my money elsewhere and not add to their "sales from the past three hours". I left and will not be returning. read more

I will give this place 5 Stars, even though I actually hate that its in the mall because of the traffic. But besides that I love Sephora. The employees their are very knowledgeable about the products in their section, are very friendly and ready to help. I went in for 1 product and came out with 6. There's so many brands and something for everyone... even men lol ...they have cologne. 8) read more

We visited yesterday with my mother-in-law, we drove for 45 minutes to get to this place and received no help. When we arrived we were told that all make-up artists had left at 8 p.m., on a saturday night. Ridiculous! The girl that was "helping us" wasn't interested in what was being asked and in the middle of a sentence she turned away to talk to someone else. She clearly didn't want to help us. Due to the rudeness and horrible customer service experience, I seeked professional help elsewhere. Thanks for the experience! We won't be coming back. Chanel has our business now and we are happy to spend $200 dollars in each and every upcoming visits. read more

My favorite Sephora by far. Staff are super helpful and not in a pushy way. Everyone's very responsive and most importantly KNOWLEDGEABLE, they don't try and push promotions on me or featured products when I attempt to ask a question like other locations. The selection is also better than other stores. Have never had a problem with things being out of stock, and that's refreshing. If you've never been to Sephora before, it's worth going as it's like makeup heaven. I can get lost in there easily :) read more

Why do I love Sephora so much? Is it because it is makeup paradise? Is it the collection of perfume or is it the friendly staff? It's probably all of those reasons and I addicted. This Sephora is pretty clean and they keep everything in stock. It's located in Aventura mall which is a plus. The sales associates are very knowledgable about the products and being an esthetician that reads all the ingredients and ask questions, they get an A. Please get a Sephora card as well. The more you shop, the more points you get. When you've accumulated a lot of points, you choose a gift omg the options that they present you. Nope, I have no complaints. read more

I like Sephora. I haven't had a bad experience yet but my sister has. My sister and Sephora introduced me to Caudalie and I've been using it since. To maximized, set up an Ebates account to get their 4% rebate and click on Sephora! That's the only way I shop. 4% back on rebate from Ebates, 1-5% rebate on my credit cards, and free gifts from Sephora. BTW, this Sephora is pretty small. read more

This review is on the perfume selections. I stopped in recently to re-up and I got really great service by a girl named Vivian.. Oh..and if you want to know what perfume I got..It was Flower Bomb by Viktor Rolf;-) read more

This is the worst sephora I have ever been to the have awful customer service and the manager name Sharika is rude disrespectful and talk to clients any type of way. She insulting me several visit never apologized and continue to talk in a very disrespectful tone. I have no clue how the heck she became a store manager. But I will report her to the highest level of sephora there is. The staff in a whole is sub par but is they have a store manager like her I see why. Please report her she disgusting and never ever in life need to be a store manager. I was completely disappointed read more

I am new to the world of skincare and makeup. I came in just to do a simple color match and leave but left feeling like I'm floating. Yoselyn (Forgive me if I spelled your name wrong sis!) at this location was amazing. She explained everything to me in detail and the importance of using the specific products for my skin type. She was very attentive, funny and very kind. She honestly made me a customer for life. She deserves a raise! read more