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    SEPHORA at Kohl's Airport Hwy

    5.0 (1 review)
    Open 9:00 am - 9:00 pm

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    2 years ago

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    Buff City Soap

    Buff City Soap

    4.8(8 reviews)
    1.5 mi

    Already a huge fan of their stuff. Live for the "Hey Headache" shower fizzy bar and the honey Epsom…read moresalts! Both work wonders for headaches and body aches. But I also want to give some love to their DIY counter! Making bath bombs is a go-to activity for my 12yo and her friends. The staff is always so awesome, they have so much fun, and for the price, get a big box of custom bombs! We've done this for a birthday party, but also just on a boring old Tuesday, and you can even book online.

    After trying the Narcissist body wash and body butter--both of which I received as a gift from a…read morebath bomb class at Buff City Soap--I decided to go back and treat myself for my birthday. This time, I purchased the body lotion, body mist, and body butter in the same scent. While the body mist and body butter lived up to the hype, the body lotion was a disappointment. It smelled like there was no fragrance added at all--more like an unscented lotion, even after applying it twice to clean skin. I called the store, and they told me any exchange would be up to the manager's discretion after they smelled the product to confirm whether it matched the Narcissist scent. Today, I stopped by on a whim while shopping for a gift and tested a new bottle of the Narcissist lotion in-store (something I wish I had done earlier). Unfortunately, it smelled the same--completely unscented. When I brought this up to a sales associate, my concern was dismissed. They simply stated they follow policy and added that "other people think the fragrance is too strong" in the lotion. Honestly, I was pretty taken aback by that response. Based on this experience, I won't be purchasing lotions from here again and will likely go back to Bath & Body Works. I tried to give them a chance, but left disappointed. Suggestion: It would really help if the store ensured better consistency in fragrance across batches--especially for signature scents--and trained staff to handle customer concerns with more openness rather than dismissiveness. Another option could be offering customers a small amount of the fragrance oil blend used in the scent, so they can mix it into products that may be under-scented. Even providing testers or encouraging customers to smell products before purchase could help prevent situations like this.

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    Buff City Soap
    Buff City Soap
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    SEPHORA at Kohl's Airport Hwy - cosmetics - Updated May 2026

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